Claim Jumper - Tempe
excellent service, food was delicious. Very appreciative of the free veterans day meal.
Don’t even want to elaborate on this one. Just a bad experience all around.
Horrible meal. We ordered salads with grilled c hicken....the lettuce was old stale and not torn onto b ite size pieces. The chicken was not grilled in preparation for our meal but rather was just a lump of cold shaved chicken from a lunch meat deli box. Service was good.
Great experience. Ashley was a wonderful server. Food was hot and fresh.
Was ok in there at 6pm no many other customers, slow service to start then service was good with waiter
Everything was great at first. Then a large (20+ people) group was seated next to us that was incredibly loud. Considering that there were numerous open tables throughout the restaurant I do not know why we were seated next to the group tables. Unfortunately our food had arrived or we would have asked to be relocated like the people at the table next to us.
The food portions were generous.
Each of us were happy with our food but not excited! The calamari app was delightful, delicately breaded, not overcooked, and served quickly. I did the pick two with ribs and grilled shrimp. How can the shrimp be toasty hot and the ribs be tepid warm at best. Lastly, our waitress needed to stay home tonight because she was anything but happy to be at her job. I was a waiter while in grad school and performed my job with joy, grace and excellence. She was as sour and doady as an unripe persimmon!
our server was kind but service was very slow and the food was meh for the price.
The food is cold the vegetables are over cooked the server took forever to serve the food and assist us, the dessert wasn’t that great. Overall it’s poor service.
Used to vissitrestaurant a lot when it was Landry's. Afraid it has lost some of its luster. Too far to drive for a pedestrian meal. Maybe new owning Co. will reintroduce some interesting loyalty incentives. Otherwise it's just another casual restaurant
Overall the Claim Jumper was a good restaurant and dining experience. When we arrived, they appeared to not be aware of our reservation and the restaurant was not very busy at all. After several minutes of waiting, they did have a nice quiet area set aside for our group and from their service was great. Our server was friendly, personable, and took care of us well throughout the experience. Food came out after a reasonable amount of time and was delicious. The desserts looked amazing, but we didn't get a chance to enjoy them. Overall a good experience and would recommend to others.
The hostess seemed unconcerned that we had a reservation. Didn't ask the name of the party.
Service was great. The meal was .. ok. We had to have them cook it longer to meet our request. The steaks seemed a little bland. Waitress was awesome!
The food and service were excellent! The only complaint was the air conditioner wasn't working and it got hot very quickly while we were eating. Would have been nice to linger over desert but it was too hot to do so.
After our party of 9 was seated, (for a 70th birthday)we waited for 20 min, with no one coming to our table. At that point I told the hostess that no one had helped us. About 5 min later someone took our drink order,then a server appeared. When our food arrived, 3out of 4 steak meals were wrong. When we brought it to the servers attention, he assured us the cuts of meat were correct, THEY WERE NOT ! There is no excuse for such terrible service and quality control, it was not busy at all. Our family has been coming her for years, but we will not be returning!
Great family place! Huge portions and great service. We took home lots of leftovers and the kids already asked to go back.
Nothing special. Tried CJ because I had never been before. Food was average. Service lacked a bit.
Very nice experience. Great food, great service and great atmosphere. We will be back.
This location is rather dated, but the menu is excellent. Service was very good and the delivery of dinner was quick and tasted great.
The manager Jose is wonderful he was able to make my birthday lunch enjoyable. I was most pleased to see a lot original Claim Jumper favorite menu items. The entire staff from the moment I was seated throughout my entire meal the staff works as a team. The portions are large be prepared for plenty of left overs. I look forward to another visit soon.
Friendly staff, big menu with lots of options. Had a great time with my family, we'll be sure to return.
The a/c was not working and we were not told until we were seated. Our group was sat in a section where we were the only people for a bit. The service was extremely slow, like the server forgot about us.
Air conditioning wasnt working fans were blowing all over. Server took our drink orders after about 10 mins she returned. 2 of the drinks were flat with no carbonation. She didnt return we had to get replacements our self. We were waiting for 2 others. They were late so we placed our orders. They arrived just mins after. Again we didnt see her. We had to complain when our meals came that they hadnt even been offered drinks or had their order taken. The manager helped to expedite things but the other 2 meals arrived as we finished eating. I have never had service that bad. Why did they not mention air conditioning not working? Set us in a private area with "air" then forgot us. The fireplace was on in that room. Fans pulling air out. Tables sticky and uneven causing the to rock. Not a little uneven at least an inch difference on 2 corners.
Our server was fantastic, food was delicious and the FREE 12 layer chocolate was over the top. Taking Mama next weekend for her birthday.
Terrible service I made a reservation after being seated it took over 30 minutes to get my order taken. I ordered a pizza which was super greasy and the cheese not melted. I also ordered a wedge salad that took 20 additional minutes to be brought out after my pizza. Very disappointed 😞 in my visit.
The Claim Jumper in Tempe has had NO air conditioning since Father's Day. I made reservations for 7 on Saturday July 27. We arrived on time and were seated immediately. We ordered appetizers and drinks. When the waitress brought our order I asked if there was a way to direct more AC our way. That is when we were told there is NO AC. The restaurant made my reservation knowing they had been without AC for over a month!!
Apparently their AC broke at the beginning of summer. It's Arizona. Even though it's a dry heat, no AC is not acceptable. There was also no warning or signage alerting us to the fact that the AC was broken. The front lobby was fairly comfortable. But after sitting down and ordering food/drinks we started to notice it was getting increasingly warmer. They had fans on, but someone had moved it after we were sitting there a while.
The staff was great, the food was decent, but it's hard to eat and enjoy yourself when you're uncomfortable and sweating. There were 5 of us and more than half of us didn't even finish our meals due to the heat/uncomfortable atmosphere.
I'm very disappointed.
The manager did not present himself as a professional. Air conditioner was out, had been fir several days. Our waitress took our drink orders then it took another 30 minutes to get our drinks. Another 20 minutes ti place food orders. Another 45 minutes the server advised that the broiled chicken would take 20 to 30 minutes more. Found out the restaurant ran put of chicken. Cancelled the chicken order for pur friend celebrating her birthday. The evening was a true dissapoinmwnt
Our server, Ryan was great!!!hostess was also very helpful
The food tasted like a frozen TV dinner. The mashed potatoes tasted like instant. I was very disappointed in the quality of the food.
I have eaten at Claim Jumper in Sacramento CA where I'm from and the food was always very good. At this location it was not. I ordered the Jambalaya and it was not cooked well, by the time my children and I got our food out was cold and looked like it had been sitting out awhile before it was brought to our table. Also, the air conditioning seemed not to be on or working properly because it was extremely hot where we were sitting. It's too hot in AZ in the summer time to sit in a hot restaurant and try to enjoy your food.
food was adequate, But not good for the price. over a 100 $ tab and food was not good, never seen our waiter, And the booth was dirty. And the floor. For a higher end place. sucked. Should have saved a lot and went to Texas rd. house!! But it was for my sons Birth day!
The service was disappointing and the meat was tough and fatty. Claim Jumper appears to have gone downhill
Building was hot. Food was bland. Burger undercooked. Food had allergens that were specifically asked about and said they were not in the food. Service was decent.
I ordered the fish tacos. VERY greasy. I know I got them fried but oil was DRIPPING off. It seemed as though they didn’t set it on a napkin to get the grease off after they cooked it. Everything was soaked in grease. Even after I used my napkin to soak some up, it was still there. The service was good.
Even though there was no customer waiting, we had to wait in the lobby for a while watching a family arguing with the manager about the service quality. Once we were seated, the inside were hot. We asked the waitress, she said the AC has been acting up lately. Appetizers were served but we were not provided any utensils. After waiting for a while I grabbed a patron, he went and fetched some and said here you go, no apologies. We decided to not eat there. Got the food packed and left.
Yes and no. The food was good but it was very cold all 4 dishes like our waitress forgot about our food literally took 20 min just to get our bread and drinks and over an hr to get our food. The table of 10 sat down min after we did they were ordering dessert when our cold food arrived our drinks never got a refill at all I asked for A1 never came to our table. I’m very disappointed in my Father’s Day dinner.
Staff was very friendly. Met with manager and GM and both were please to talk with us. The food was great.
Was extremely hot inside. Service was very very slow.