Permanently Closed - City Works - Orange Village
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Restaurant was empty when we arrived. Service very slow. Took 10 min to get drunk order. Music so loud the waitress didn’t hear part of the order and by the time she came back to check on us after getting our food we were finished with what we had received. Ordered a flatbread pizza and the crust itself was greasy as if they deep fried it. First time visiting and won’t rush to go back.
There was no problem with the server. The problem was the entree! I ordered the fish & chips with the expectation of a cod filet that usually is a fair portion. To my surprise I receives 3 fish sticks the size of my finger. Really, this item should have been on the Bar Bites menu. Also there was barely 2 fork full of the coleslaw. That was a disappointing excuse of an entree.
No I will not recommend it until they fix the service problem. The servers and hostess are slow and not very friendly. Not to mention we had reservations at 630 and we go there early and would not seat us. The service has been the same since it opened and as not improved. I have been there 3 times and it is the same. I will not go back.
City Works checks all the boxes. We were especially surprised by the restaurant's wide-open feel.
Hi there, I'm glad you had a great visit to City Works! Come back again soon! - Staley
I made reservations online and the earliest time I could get was 11:30. When we arrived, the restaurant was empty. They had no explanation as to why I could not get an earlier reservation except to say that the hours used to be 11:30 so maybe they weren't updated yet. The coffee that we ordered was lukewarm. I asked her to just microwave the cup for me but she said they did not have a microwave so they brewed a new pot. Brewing a new pot of coffee took a long time. The food took a very long time to come out and was cold when it finally came to the table. The manager came over and topped off our coffees and asked how everything was. We told her the food was cold. She did ask if she could remake it, but we waited so long for the order to come out originally, we weren't about to risk it. We weren't charged for our coffee but I don't know if that was compensation for the poor meal or a mistake. Every meal can't be a winner, but when you are only waiting on one table, you'd expect service to be exceptional, which it was not. She should have involved the manager if the kitchen staff was the problem.
I have dined here numerous times & have enjoyed the food & service each time. I will be back!
Hi Karen, I'm glad you had a nice time at City Works! Come back again soon! - Staley
This is the second time at City Works. The food is decent, nothing great but good. A couple things we observed both time visiting: 1. Our server seemed very uninterested, not only for us but pretty much for all tables. 2. The drinks are ok but seem way overpriced for what you get. These are not "crafted" cocktails. 3. The food came out in less than 5 mins of ordering - that means either the kitchen staff is blazing fast or that the food is pre-prepared in back - which if that's the case the pricing is way off. Probably won't be back - which is a shame because of its close proximity to the movie theater.
I didn't receive my points for reservation, checked in with hostess and even reminded waitress
Food was good. The cons were that it took over 35 minutes for us to get our food when the restaurant was 1/4 full and our server was not very attentive.
Hello there, I'm sorry to hear that you had a disappointing experience at City Works. Thank you for providing your feedback. I will relay your comments to the management team so that we can offer extra support and training to our team wherever they may need it. We hope that we can show you our ability to improve based on guest feedback. - Staley
I really like the food, but the service is always lacking. No one there,
The food was very good, and the patio was nice. Service was a little slow, and the music was so loud that we asked our server three times to get it turned down as it was hard to have a conversation without shouting. It finally did get lowered, but why was it so loud in the first place? Nobody I know wants to have to ask their friends across the table constantly to repeat themselves. We will go less frequently because of this experience.
I’d recommend with qualifications. Music was way too loud. TV screens on one entire wall we’re basically useless. There was nothing on any of them of any interest. Not even a local sports event. Food was good although the menu is rather limited. Service was good but the restaurant wasn’t very busy when we were there.
Always wonderful! 😄
Hi Joe, I'm glad you're enjoying City Works! :) - Staley
Diverse , interesting menu. Service was very good. Food was served quickly. Definitely would dine again.
Love their City Works A
Hi there, we're glad you had a nice time at City Works! Come back again soon! - Staley
We arrived early, while waiting for our whole party to get there we spent time at the bar where we had a wonderful time experiencing beer tasting and the bartender was marvelous. Then we were shown our table where we had just the best most attentive waitress for our daughter's birthday dinner. The food was great, the service was the best and the beverages amazing. We highly recommend City Works and will visit them again shortly!
Hi Nadine, I'm glad you had a great time at City Works! We hope you'll come back again soon! :) - Staley
I went to City Works with my husband, mother in law and three babies (all under 16 months). The staff was amenable, and our waiter was very nice. Food was OUTSTANDING. Especially considering we were just out and made this reservation last minute. We would totally come back! Highly recommended.
Hi JoVanna, I'm glad you had a great time at City Works! We look forward to seeing you again soon! :) - Staley
The beer selection was stellar, the food was good. However, the bathroom cleanliness was deplorable. It really did dim my view of the whole experience.
It was very average. The food was okay, thrw service wasn't stellar. Overall just an average experience - one we felt we coulda have had at Applebees or somewhere similar.
Our food was quite good. The service was decent, but sometimes we couldn't find our server when we needed something. It's a bit on the noisy side, but not too loud. Enjoyed our evening!
We had a very positive experience at City Works on Saturday , August 3rd. Our server was pleasant and attentive. I had the BBQ chopped chicken salad and it was delicious! My husband had the bacon cheeseburger and fries which he really enjoyed. He requested his burger to be cooked medium and it was perfect. They have a large selection of craft beers which is a big plus for me. I would definitely recommend this restaurant to friends.
Hi Janet, I'm glad you had a great time at City Works! We look forward to seeing you again soon! :) - Staley
Our first time there, sat outside was very nice. Food was very good, lots of beer choices. Service was good.
Hi Alice, I'm glad you had a great time at City Works! We hope to see you again soon! :) - Staley
It was nice bit the chicken in my salad want totally done...
This was about our third or fourth visit. I had the cauliflower steak. It wasn’t as good as the first time I had it. The cauliflower was really tough. The arugula on it was tasty though. My husband enjoyed the clam chowder, but his side salad was so chopped it was hard to eat. Friends had the burger and chicken sandwich with no complaints. Server was a little distracted and not that attentive. Will probably still go back because there is plenty of seating and a good American menu.
Had the plant based burger and fries. Delicious great service. Ate in because it was too hot
Hi there, I'm happy to hear you enjoyed your meal at City Works! :) - Staley
Had the chili and beet salad lunch combo. The chili was the best I’ve ever had. The salad and dressing were delicious. The service spot on. Excellent. Beautiful patio
Hi there, I'm glad you had a great time at City Works! Come back again soon! :) - Staley
Food was great. It was my first time at this restaurant. My husband and I enjoyed the choices of beer, the food and the waitress was really good.
Hi Amy, I'm glad you had a great time at City Works! We hope you'll come back again soon! :) - Staley
We had a great pre wedding celebration at City Works.
Hi Mitch, I'm so glad to hear you had a great time at City Works! We're happy you chose us to celebrate your big day. Congratulations! Come back again soon! :) - Staley
Great beer selection and you can get small samples.
Friendly, attentive and overall nice dining experience.
This restaurant has food that is good but I don’t feel the menu offers enough variety. I feel we don’t go there much anymore because there isn’t anything else new to try. Switch it up!
The food was fine, but service was very slow. We would have purchased additional drinks had the server stopped by more often. It wasn’t crowded, so I would have expected better service.
Found a huge hair in my salad and the manager questioned me asking me where it was and gave me a hard time. It completely ruined my appetite and they didn’t compensate me whatsoever. Took them 25min to bring me another one, on a day that wasn’t busy. Wouldn’t recommend that place to anyone . - Also their beer is massively overpriced small portion sizes
Hi there, I'm sorry you had a disappointing time at City Works. That definitely doesn't live up to the standard of quality we strive for. I spoke with our manager, and she claimed that the salad was taken off your bill—please let me know if this is not the case. We're sorry for the confusion and frustration, and appreciate you leaving your feedback. We hope we can show you our ability to improve based on guest feedback! - Staley
Our waiter Jake was AMAZING. He guided us to the best choices and was so attentive and FUNNY! We never had to ask for anything like water, sweeteners, condiments. He was a great service provider.
Hi there, I'm so happy to hear you had such a nice time at City Works! I will be sure to pass your compliments on to Jake, he'll be so happy to hear them! :) We hope you'll be back to visit us again soon! - Staley
Our server was amazing! The food was great! It was my son’s 23 birthday, thank you for making it a great day.
Hi Kelly, I'm glad you had a great time at City Works! Thank you for celebrating with us! :) - Staley
The service was very slow for lunch.
They made my salad wrong the first time and left out something the second time.
The salad was good however the small amount of veggies in the salad was unenjoyable. They are chopped up so small which makes it look like more. Definitely not worth the money.
Waitress did not tell me to be sure to activate my reward redemption in order to get the $7 bonus. She just said it will show up as a reduced amount on my credit card.
Hi Pete, thank you for your feedback. The previous $7 offer was for the month of May, and we understand how the activation process could be confusing! You should have a $10 offer to use now. We hope you'll come back in soon and use your new offer! :) - Staley
Great new facility, good for beer lovers. Bad for wine drinkers. Service was not great. Tons of people and time, just not friendly nor team oriented. Food was average bar food. Beer offerings looked above average. Only one wine offering per type and don't sell full bottles. Has potential but we had one so so experience.
They were able to accommodate our larger group and made Father's Day a nice experience. Will definitely be returning in the near future
Permanently Closed - City Works - Orange Village offers takeout which you can order by calling the restaurant at (440) 561-6100.
Permanently Closed - City Works - Orange Village is rated 4.1 stars by 204 OpenTable diners.