Chucs Restaurant & Cafe - Serpentine

3.8
70 reviews
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£25 and under
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Mediterranean
Renowned restaurant group Chucs opened its fourth London location, in the Zaha Hadid-designed extension of the Serpentine Sackler Gallery, in early April 2018.

Under the direction of Head Chef Alessandro Verdenelli, Chucs Serpentine serves up authentic Italian classics (Bigoli Cacio e Pepe is a firm favourite), alongside international cuisine. Signature dishes include the famous Chucs Cobb Salad , Andria Burrata served with rocket pesto, & the deliciously light Chicken Paillard.


For reservations, please email: serpentine.reservations@chucsrestaurants.com

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Sun 9:00AM - 8:00PM
Mon - Sat 9:00AM - 9:00PM

What 70 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.5
service
4.0
ambience
3.3
value
Noise · Moderate
64% of people would recommend it to a friend
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OT
London
1 review
Dined on March 2, 2019
Overall 2food 2service 2ambience 2

Our servers were very friendly and understanding, there was however a delay with the kitchen and unfortunately the food was not upto standards. The food and slow service really let down Chucs today.

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F
London
2 reviews
Dined on February 23, 2019
Overall 4food 3service 3ambience 5

Love the beautiful and serene decor and architecture by Zaha Hadid, the sunlight flows into the room and makes the place very pleasing. The location in the middle of hyde park is perfect after a stroll in the park. Food fine but nothing special, scrumbled eggs on the dry side. Very nice carrot cake. Please add plain ice creams to your desert menu. Would come back and recommend for the decor alone.

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OT
London
1 review
Dined on February 20, 2019
Overall 4food 5service 5ambience 5

Very good food and service like always I am going here!
Recommend if you like quality food and nice venue in the middle of the green of London 😁😉

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RN
London
6 reviews
Dined on February 17, 2019
Overall 3food 2service 2ambience 4

I have eaten here a number of times. Last Sunday was not an enjoyable experience, in part perhaps because it was very busy and noisy. The staff did their best to cope.
The restaurant needs to fix the carpets before someone trips where they have come apart at the joins.

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H
1 review
Dined on February 16, 2019
Overall 5food 3service 5ambience 5

It was a great venue and the staff very attentive and efficient.99% or the food was cooked to perfection and very tasteful.Could not fault it. BUT I was very dissapointed.I ordered egg royale but the special bun that it was presented on had been cooked so much that you couldn’t even cut through it.We did tell the waitress but had no feed back from her or from one of the managers.I would have thought from an exclusive cafe/restaurant they would like to make things perfect.
Apart from this everything else you could not fault

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H
London
2 reviews
Dined on February 3, 2019
Overall 3food 3service 3ambience 2

Crowded and noisy. Overpriced.

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OT
London
4 reviews
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

I love this restaurant. The staff is really nice and professional. Bigoli cacio e pepe is outstanding as well as maccheroni bolognese. The place can be very busy during weekends.

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OT
London
2 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

Amazing food and service staff verry polite and attend..definitely we gone come back.Recomanded!

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AL
1 review
Dined on February 2, 2019
Overall 2food 2service 4ambience 3

Chose the avocado and poached egg. The eggs were not of good quality. At the price we were paying, I would expect high class free range eg burford browns. One slice of soda bread - a bit mean. Was a bit tasteless. I didn't feel satisfied.
Coffee - reasonable.

Ting chocolate brownie for £4 - call it a morcel?

Service by the staff was good and attentive.

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OT
London
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

Amazing restaurant. Perfect for a Sunday lunch with the family. Great Italian food and reasonably priced given the location.

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NA
Seattle
1 review
Dined on January 20, 2019
Overall 2food 2service 2ambience 3

Overprice food for the quality. Chaotic weekend service. Best for just tea and coffee.

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RD
London
12 reviews
Dined on January 13, 2019
Overall 2food 3service 1ambience 3

I am a frequent visitor to not only this Chuc's location but several of the others, and unfortunately the service at the Serpentine location is just bad. We waited an hour between our starters and our mains arriving. There were at least three different excuses we were given. I like Chucs, I like the locations that are more thematic, and I love that Chuc's at the Serpentine is convenient in the park and allows dogs. A real Gem in London as far as that goes. Plus the food is usually good, if not slightly overpriced, but in line with all other over priced Italian restaurants. However, the service was really really disappointing.

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LV
London
1 review
Dined on January 13, 2019
Overall 4food 4service 3ambience 4

We went here for a family lunch on a January Sunday. The building is stunning and was the main reason for our visit. The food was good but not outstanding. The pizzas were tasty but more like flat-breads with toppings. The pasta with clams was very good. The coffee was terrible. Generally we feel the food was quite overpriced.

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SP
London
1 review
Dined on December 30, 2018
Overall 4food 4service 4ambience 4

Lovely quiet and spacious hide away in the centre of London’s most beautiful park.

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OT
London
4 reviews
Dined on December 21, 2018
Overall 5food 5service 5ambience 5

Beautiful building, professional service without being stuffy. The meals were well presented and delicious.

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MB
Hertfordshire
14 reviews
Dined on December 16, 2018
Overall 4food 4service 4ambience 5

excellent breakfast food but limited choice. fine for the two of us but more difficult to recommend for friends or a larger group

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LO
Newcastle
1 review
Dined on December 1, 2018
Overall 5food 5service 5ambience 3

Fab service fantastic food beautiful scenery and building

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JM
Edinburgh
4 reviews
Dined on November 9, 2018
Overall 2food 2service 2ambience 4

Lovely setting and ambience but sadly very mediocre food and service - and very expensive

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s
London
1 review
Dined on November 4, 2018
Overall 5food 5service 5ambience 5

Great place, lovely food, really enjoyed. Recommend

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OT
Los Angeles
1 review
Dined on November 3, 2018
Overall 3food 2service 3ambience 1

Waiters knew little about menu. Food was average and children were allowed to roam - barefoot in a restaurant. My advice would be to charge more to minimize the patronage of plebs.

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D
London
5 reviews
Dined on November 3, 2018
Overall 2food 2service 1ambience 3

Very poor service , the staff have no real direction , very average food and overpriced

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JA
London
1 review
Dined on November 3, 2018
Overall 5food 4service 5ambience 5

We liked the restaurant and food very much. However, seeing so many families at lunchtime on Saturday, it would be nice to have something for children to do. For example, paper etc. and coloured pencils

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OT
Washington DC
1 review
Dined on October 11, 2018
Overall 5food 4service 5ambience 5

Great ambience in a good location

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A
New York Area
3 reviews
Dined on October 7, 2018
Overall 3food 3service 3ambience 4

The staff was very nice but they seem disorganised and were under pressure that day. The food was ok but nothing exceptional. The bottle of wine we ordered arrived in the wrong vintage (2017 instead of 2014) so we didn’t accept it as it was too young to drink. Instead they very kindly gave us another wine which was much more expensive for the price of the bottle we originally ordered. Kind gesture!

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MK
London
3 reviews
Dined on September 30, 2018
Overall 4food 4service 3ambience 5

Outstanding design. On our visit for breakfast on a Sunday morning, the waiters were quite disorganized. We got the food before we got the drinks.
And why we were seated just next to the other two guests while the whole restaurant was empty, I didn't quite get.

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v
London
2 reviews
Dined on September 29, 2018
Overall 4food 4service 5ambience 4

Stunning architecture. Fantastic service - very attentive and accommodating. Highly recommend for any kind of celebration. Or if you just fancy somewhere a bit special

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MB
Aberdeen
2 reviews
Dined on September 28, 2018
Overall 1food 3service 1ambience 1

The service was terrible & we had a very bad experience. The staff didn't know what they were doing & went as far as to serve the starters along with the mains so 4 plates in one go for 2 people. We had to wait ages & we were the only dinners in the place. We were served by 5 staff in total & none of them knew what they were doing. The food was average & we were charged 12.5% service charge for the dreadful experience. Avoid this restaurant. It looks great from the outside & inside but service really was shocking.

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S
London
2 reviews
Dined on September 15, 2018
Overall 5food 5service 5ambience 5

My favourite spot for a family lunch - best service and amazing staff

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a
London
7 reviews
Dined on September 8, 2018
Overall 4food 5service 5ambience 5

Perfect for a date
Service was outstanding: very attentive, flexible and nice

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SF
London
1 review
Dined on September 2, 2018
Overall 3food 4service 3ambience 3

Over priced and not good value. Staff were pleasant but the service was only average

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v
London
1 review
Dined on September 2, 2018
Overall 2food 4service 1ambience 3

I have always admired the building / extension and its situation and hoped that the meal would be at the same standard . We had booked a table for 6 for tea time and were shown one for 8. The Food was good - although they don't do tea cakes/ sandwiches which is fine - we had a range of dishes to share . These were tasty, well presented and enjoyable . However the whole experience was let down by poor service. The staff were obviously troubled ( though the restaurant was not busy ) it always took a long time to get an order, to be served, to have plates removed despite 'catching the waiter/waitress's eye' - in the end we gave up on dessert/ teas /coffees and decided to leave.

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MJ
Dubai
9 reviews
Dined on September 2, 2018
Overall 5food 5service 5ambience 5

Fantastic location for an outdoor breakfast, A casual lunch or afternoon tea. Wonderful Italian service, Roberta the manager is very professional, food is high-quality and ambiance is superb .

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BA
London
1 review
Dined on August 27, 2018
Overall 2food 2service 1ambience 4

Chaotic service, food ok but nothing special, overpriced - great room and location but would hesitate to go again

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NY
Los Angeles
8 reviews
Dined on August 27, 2018
Overall 3food 3service 2ambience 5

Our special lunch happened to be on a bank holiday so the restaurant was terribly short staffed. The Maitre D Had to wait tables and clear. Felt sorry for him -he was running ragged and was very apologetic.
The pile up of dirty dishes on the counter was huge. The dishwashers were helping serve!
The restaurant should have closed!

We still had a good time since we were not in a hurry and the food was good when it finally came.
Nice place. Would try again

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SA
London
9 reviews
Dined on August 20, 2018
Overall 1food 1service 1ambience 1

Food never came bad bad service

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EB
1 review
Dined on August 18, 2018
Overall 3food 3service 3ambience 4

Nice meal. Menu's good, nice atmosphere, great location - especially if you're off to the Proms! - and average service. Certain things horribly overpriced. My friend and I ordered a green side salad each: eye-wateringly expensive at £6.50, for a small bunch of leaves with a bit of dressing. Luckily we weren't charged for them as our waiter accidentally left them off the order, but when they did eventually arrive we were pretty astounded at how small they were! The fact we didn't pay for them meant the final bill was reaosnable; had we been charged for them it would have been a depressingly expensive night out.

There are very few places within easy reach of the Albert Hall during the Proms season; if this was more reasonably priced, or you did some kind of pre-theatre dinner menu you'd be doing a roaring trade. As it was, it was virtually empty.

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m
1 review
Dined on August 12, 2018
Overall 4food 4service 4ambience 5

I met up with someone I hadn't seen for a while and it was the perfect place to have a leisurely meal and a chat. Admittedly it wasn't busy but there was no pressure on us to go.

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KB
1 review
Dined on August 10, 2018
Overall 4food 4service 5ambience 4

An interesting space that managed to feel intimate. Due to the carpet and soft chairs, the noise level was good, and we could hear each other perfectly - unlike some restaurants. The food was imaginative and beautifully presented. The starter of roast vegetables and goats cheese was enough for 2 to share. I wasn't keen on having my wine in a tumbler that wasn't easy to hold but everything else was lovely. It was chilly inside but we were told that although it was cold outside, the AC that couldn't instantly adjust. I'd certainly go again and have already recommended to friends.

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OT
1 review
Dined on August 7, 2018
Overall 5food 5service 5ambience 5

Beautiful surroundings, great choice of menu and service impeccable. Very calm and peaceful and easy to have a conversation.

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a
1 review
Dined on August 5, 2018
Overall 3food 2service 2ambience 4

Lovely ambience in the middle of Hyde Park, treated and seated us nicely but the drinks order did not arrive until after the starters although taken in good time, the risottos were undercooked, the wait staff could not properly advise on what side dishes were needed and the pace was rather frantic. The problem was probably that there were not enough staff, particularly at the bar. We thought it should really do better given its prices.

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