Chophouse 363

Let me start by explaining that I've held almost every restaurant job there is. Busboy, Host, Waiter, Bartender, and Shift Manager. I am never rude, nor unreasonable. I cut staff slack when I see they might be challenged.

Having never been there before, we went based on a recommendation by OpenTable. We were there to celebrate a Birthday. It started off fine. Patio Heaters were on, 1 -man band was playing, and we were seated pretty much on time. The server came to the table in a reasonable window of time and took our appetizer and drink order. Then that was the end of the good experience.

Drinks took a while to arrive. After about 30min I asked where the appetizers were and about 10min later received 1 of the 2 appetizers we had ordered. Mind you, that was just some Mac & Cheese for the kids. After another 30min, we asked if they could bring some crackers, chips, fries, anything and were told they had nothing they could bring us to tied us over. When we later asked for the manager, it was another 10-min before he arrived and while talking to the manager, the 2nd appetizer arrived. As we sat waiting, we watched other tables, who were seated after us get their food. All the waitress could tell us, beyond apologizing, was to explain they were having issues with low staff... but they were still seating new tables.

At about 1hr and 45min after being seated, we had enough and asked for the check. Funny enough the check came promptly. Never once was there any offer to "make it right". Instead, we were handed a $60 bill for 2 drinks and 2 appetizers. From there we went to a Carl's Jr Drive-Thru. Happy Birthday! We will never go back there again.

Took over 2 hours to get food

Kind of disappointed because food was not hot 😕 French toast cold and the coffee tasted like I was drinking water

Bomb food great ambience

We were excited to try Chophouse 363. Unfortunately for the price the overall experience was not worth it. We were seated outside which is normal with covid but they were out of propane so we were very cold. They must have forgotten to refill for Saturday night rush. Our food took almost an hour. They brought out our daughters food a full 30 minutes ahead of ours even though we requested to be served all at the same time. They brought out the wrong steak. I order filet and received a New York. I still ate it because I didn’t want to wait any longer. It was cold and I was hungry after waiting so long. Our server was so busy we were finished eating by the time he came to check on our table. Seems like they need more managerial oversight in general. The inside of the restaurant was packed with larger parties, so they must have been under staffed, but for $30+ a plate we expected better.

Nice place, kind of off the beaten path. Food was delicious though the menu is not extensive. Seating is a challenge under the pandemic, as it is for most places right now. We went for dinner and unfortunately sat in the cold for about an hour until they finally got their heaters going. Overall, staff was friendly and accommodating.

We love it here! Service is always great and food is delicious. Reservations are a must for a Friday and Saturday night though, as they are busy.

Reserved seating inside and was sat outside. Food was cold when it arrived at the table. Never received one item. Waitress never check to refill drinks. Not worth it.

Wonderful time re-connecting over great food and even better staff!!

Good good. Very loud.

Hostess is terrible but food and server great!

The worst restaurant with the worst services. Wouldn’t spend my time, and money on this place.

Fantastic drink. Perfectly cooked steaks. Friendly and excellent service. Table was ready on time.

Heard about this place from a friend. Also heard that the food was pretty good, but the service was not. We thought we’d try it ourselves. The New York steak was terrific. However, the sides with our entrees were cold. They replaced them with hot sides. The cocktails were terrific and we liked the patio and the main room near the bar. The other room was lit like a cafeteria and not very inviting. The servers were very friendly, but very busy. We don’t mind a long drawn out dinner when we are on a date, but it took over 2 hours to complete our meal because it took so long to get our order placed and our food delivered. If you’re in a hurry, not the best place to go.

This place has awesome food all around! Service is great.

Enjoyed the first-time-experience...I will be returning soon!

Service was somewhat poor, our food was wrong and we had to wait for one of our plates to be fixed so my husband’s steak got cold waiting for my order to be corrected. We were both disappointed.

ChopHouse never disappoints. Danny is always so welcoming and wonderful at providing top notch service.

Food was very good. Service extremely slow and wasn’t that busy. Took 45 minutes for an appetizer. Waitress was attentive but just took way too long.

We were very disappointed to hear that this restaurant did not stick to the holiday menu they promised. It was a terrible experience. The food and drinks were overpriced and falsely advertised. We were not greeted promptly and food was not cooked properly. Very disappointed.

We Come Here Often And love it, food was small portions this time and overcooked meat, but overall enjoyable Euguene Was our server he was prompt and sweet.

Our server was great!! I wanted to try more from the original menu, I felt the valentine's meal was a bit over priced for the portion served (sides). I am definitely returning to try the original menu!!

Food was great. Service was a bit slow to get wine and drinks out but it was Valentines day so we tried to be understanding. Music wasn't very appropriate for the occasion but wasn't blaring. My steak was cooked perfect and the lobster tail was great. Will definitely give the place another shot.

Very bad first impression. We got seated late after having reservations. After we had a limited menu to order from. I was not happy especially telling us that we only had 5 mins to order. So we got up and left. I felt rushed and that’s wasn’t the way I wanted to spend my valentines lunch.

Where to start....the food was decent.

First off. After waiting 10 or 15 minutes for our server to grace us with her presence, we were told they only serve brunch until two. NO WHERE was that made apparent. I wouldn't have chosen this place for a Valentine's Day LUNCH. They could easily serve steak and/or burgers as both of those are on the Lunch menu (steak and eggs, breakfast burger etc.). No chips and salsa or guac or appetizer for that matter.

The cocktails were lackluster and largely w/o booze, but their regular pours were fine.

2 out of 3 entree's were served with no mention of the third. We had to keep pestering them to bring out the dish, then missing food, then condiments. WTF?!?!

Our waitress was never around, and when she was, she was chatting up her friend who was seated in her section.

Another table wanted one of the patio heaters as it was a bit chilly. One would expect the guy to grab one from an unoccupied section right? Nope. He took it from our table...w/o asking. When I gave him a "WTF face and hand gesture", he moved one BACK to our table - that was closer to other table.

The bathrooms!!! Messy, without paper towels. Trash on the floor.
Protip: Before ordering look at the bathrooms to decide on weather to stay.

All in all, they need a new FOH manager to keep their servers on task. Whoever (if anyone) is running the place. They need to be fired.

Covid procedures not really being followed - many servers had masks below their nose and no gloves. We couldn’t tell who was in charge- seemed like all high schoolers. Also had cramped indoor seating with no masks in sight (luckily we were outside). We waited 30 mins for food/appetizers and I could see the cooks in the kitchen not wearing masks. Food was pretty bland. Actually kind of bummed we paid $90 and went to the grocery store after for snacks bc we weren’t super happy with the meal. Our server (Taylor?) was very sweet and aware. She was the best part of the visit. Hostesses did not have masks on properly, and we heard a lot of people complaining about the wait for their table or food. It was a really busy night so understandably people were getting impatient, but we really didn’t feel like the restaurant was protecting its guests.

Everything was great and the service was phenomenal but the fried onions were over cooked and our seating right next to the door was a little uncomfortable. The food was recooked so that was much appreciated. Besides that, we would recommend your restaurant to anyone.

Indoor dinning with no covid safety measures taken other than servers wearing masks. Table of 20 people sat very close to our table. No spaces between tables. It would be very simple to keep customers safe. Our food was not hot.

the service was slow. waited forever for drinks and food

Foods is always Great, Johnny took care of us and as always service the Best!

Amazing food! The service and cocktails are also top notch.

They have really stepped up to the challenges presented by Covid. Safety first followed by great food and even better people!

Even though multiple servers would come check on us, it literally took 1 ½ hour to even get our food. Even after all that time, We had to ask multiple times fr our sides and ended up cancelling it. Looking around at other tables everyone else looked equally frustrated.The $64 and $56 steaks were good but not sure if this was just a bad night, but gonna think twice before returning. Super bummed with this dining experience

Worst dining experience ever. Made reservation for 8 pm and got seated at 8:45. Ordered right away and got our salad at 9:30 and food around 10. Our waitress checked in on us 1 time and asked how is everything as she walked away and couldn’t even hear our response. Will never got back. Food was okay, my steak was good, but my husbands burger was rare and he ordered it medium well.

We had a reservation. We were seated 45 minutes after we arrived at a table that had been open the entire 45 minutes.

Having the opportunity to watch their operation for 45 minutes indicated they don't have a clue what they're doing.

Food was delicious. Service and kitchens time management was terrible.

Johnny and his staff do a great job!!

Enjoyed a very good dinner. The avocado bacon sandwich was excellent! The service was very good as well

Terrific service and excellent pub food. Incredibly attentive wait staff. Loved the former Navy tatted waiter we had, he was on point!

Food takes long to come out. Very disorganized.
Waiter needs lessons in being respectful