The service was at best spotty on all levels. The food had dropped in quality and interpretation - it seemed as if Zach has not given the menu a once over in a while chef de cuisine used his own standard to let the courses leave his purview. More is expected of a Bruell restaurant.
We thoroughly enjoyed our dinner pre-Cavs game. Though the restaurant understandably was somewhat noisy, crowded, and busy, our waiter gave us cheerful, prompt, and informed service. We arrived and were seated at time of reservation (5:30) and departed at 6:40 in time for the 7 pm game.
The Calamari appetizer was mostly filler and not great, Salad was okay, my entree shrimp pasta something was okay. It was nothing special with small shrimp. My girlfriend had a vegetarian pasta which she really enjoyed. The wine selection was very good and the olive oil cake dessert was also very good. Overall it is okay.
We go here before a Cavs or Indians game. Arriving 3 hours before a game is the PERFECT time. Over the first hour the moderate noise slowly builds which adds to the excitement. The food is very good. The service is substantial. And the vibe is contagious.
My beef asso bucco was flavorless.
The waiter was attentive without over doing it. Service was properly paced. Chef accommodated a special request from one of my guests. Staff was pleasant.
This is my third time and each experience is better than the previous. The food is amazing as is afig infused bourbon drink which is one of my favorite drinks ever! Always had great service too!
My boyfriend and I are both gluten free. Before we came to the restaurant he called to confirm that there were going to be gluten free options and deserts. The person on the phone acted like he knew what he was talking about and said there were many options for gluten free. We decided on this restaurant because we had the Cavs game at 7:00 He has ciliac disease and when we first got there he told our Waiter that he both were gluten free. He seemed to think it was a bit odd. Then when we were ordering my boyfriend asked about the meal because he said his meal was gluten free, yet there were fries on the menu. So my boyfriend questions about the fries and if they were truly gluten free, and the waiter says yes. He bring his meal, and the fries were fried. He then questions the worse about the fries and if they’re cooked in the same fryer as the normal fries. The waiter responds with yes. My boyfriend then tells him how that is not gluten Free. We then had to wait another 10 minutes while I finished my food for him to get his food back. Once he got his meal back, the chicken breast was so small. I knew that wasn’t even going to be nearly enough for him. (6’5 guy) So after all that was finished, he asks us if we want any desert and my boyfriend respond with is there any gluten free desert The waiter responded the only thing close to that it’s probably berries and yogurt. He wasn’t even sure himself. After all of this happened, my boyfriend was still hungry because what he got was such a small portion that it was not going to fill him. He then spoke to a manager and the manager offered to bring another meal. My boyfriend agreed because he did not want to go to the Cavs game hungry. Because of all this, we were late walking into the Cavs game, and did not leave the restaurant happy at all. I feel if they are going to tell people on the phone that there’s many gluten free options then need to better educate their employers about gluten free food and cross contamination.
Amazing dining event! There were four of us and Scott was fantastic. He had great recommendations, we weren't rushed, and will definitely be back. Love the cheeseboard! Another homerun Zach B. Great job!
The restaurant was very cold, plus the main meal was lukewarm. Plus the main meal was served within a few minutes of the appetizers when it was requested to be spaced. The server stated it was a restaurant policy to space the main meal order request by ten minutes. This was not done that evening. The meals order were the Zuppa and the Risotto.