Chicheria Mexican Kitchen - Westside

Commentaires sur le restaurant Chicheria Mexican Kitchen - Westside de personnes qui y ont mangé. Selon des cotes récentes.

1. h

   hungry

   Atlanta1 commentaire

   2.0

   Y est allé il y a 6 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 2

   Multiple things on the menu were out even though we were at the beginning of dinner service. Also, service was quite slow, and it took forever (30+ minutes) to receive our food.
   

   Chicheria Mexican Kitchen - WestsideA répondu il y a 2 jours

   Thank you for your feedback. We’re sorry to hear about your experience with menu availability and slow service. This is not the level of service we strive to provide, and we’re addressing these issues to ensure smoother operations moving forward. We hope you’ll give us another chance to deliver the quality and efficiency you deserve.
   

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2. E

   Ekua VIP

   New York City39 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Really enjoyed our experience. I’m allergic to wheat and dairy so having a meal where I didn’t have to worry about my allergy was amazing. Our server Jay was an absolute delight, knowledgeable about the menu and overall just lovely. Next time I’m in ATL I’ll definitely be back!
   

   Chicheria Mexican Kitchen - WestsideA répondu il y a 2 jours

   Thank you for your wonderful review! We're thrilled you had a great experience and felt safe dining with us. It’s great to hear Jay took such good care of you—they’re a valued part of our team! We look forward to welcoming you back next time you’re in ATL. Safe travels!
   

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3. J

   Jeffrey VIP

   Atlanta15 commentaires

   2.0

   Y est allé le 5 mai 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   Bad service. Cold queso. A “pitcher of margaritas that barely served three….plenty of better options for this kind of food.
   

   Chicheria Mexican Kitchen - WestsideA répondu le 8 mai 2025

   We’re sorry to hear your experience didn’t meet expectations. We aim to provide great service, quality food, and value, and it’s clear we fell short this time. Thank you for bringing these concerns to our attention—we’ll address them with the team to ensure improvements. Your feedback helps us grow, and we hope for the chance to make things right in the future.
   

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4. K

   Karen VIP

   Atlanta36 commentaires

   3.0

   Y est allé le 5 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 2

   Food was just OK and the sangria was not good at all.
   

   Chicheria Mexican Kitchen - WestsideA répondu le 8 mai 2025

   We appreciate all feedback and take it to heart as we strive to provide the best experience possible. We're sorry to hear the food and sangria didn't meet your expectations. Our team is constantly working to improve, and we'd love to learn more about what could have made your visit better. Your input helps us grow and serve you better next time!
   

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5. S

   Shawna

   San Francisco1 commentaire

   5.0

   Y est allé le 4 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Amazing food, fun staff & cute decor! Can’t wait to come back :)
   

   Chicheria Mexican Kitchen - WestsideA répondu il y a 7 jours

   Thank you so much for taking the time to leave us a five-star rating! We appreciate your support and are delighted that you enjoyed your experience at our restaurant. If you ever have specific feedback or suggestions in the future, feel free to share. We look forward to welcoming you back for another fantastic dining experience.
   

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6. K

   Kayla

   Atlanta4 commentaires

   5.0

   Y est allé le 3 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Had a blast on my birthday. Food and drinks were amazing
   

   Chicheria Mexican Kitchen - WestsideA répondu le 8 mai 2025

   We’re thrilled to hear you had a fantastic birthday celebration with us! Thank you for choosing our restaurant to mark such a special occasion. We're so glad you enjoyed the food and drinks, and we hope to see you again for more great moments!
   

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7. P

   Paul VIP

   Atlanta3 commentaires

   2.0

   Y est allé le 25 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   Dined here twice. First experience earned a return visit. Second experience was less impressive. Food quality was not as high. We ordered the same spicy Margarita which came out made differently and this time way too spicy.
   

   Chicheria Mexican Kitchen - WestsideA répondu le 26 avril 2025

   Thank you for dining with us and for sharing your feedback. We're thrilled to hear your first experience brought you back, but we're truly sorry to learn your second visit didn’t meet expectations. Consistency is a top priority for us, and we regret that both the food quality and the preparation of your spicy Margarita fell short. We’ll share this with our kitchen and bar teams to ensure greater care is taken moving forward. We’d love the opportunity to make this right and show you the high-quality experience you expect and deserve. Please reach out to us directly so we can make arrangements for your next visit. Thank you again for helping us improve!
   

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8. T

   Tameka

   Atlanta10 commentaires

   3.0

   Y est allé le 19 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   It was my first experience at this restaurant, Chicheria. I was expecting a fresh and tasty experience, it was lack luster. The food was meh... we had shrimp fajitas, Tres playas, and carne asade tacos. The tres plays was tasty, but marketed as sharable. Each item of salsa, queso and guacamole was a single serving and for 2 ppl sharing barely enough. The fajitas shrimp didn't appear grilled, rather boiled, very pale devoid of obvious seasoning. The carne asada tacos were good, but the blue corn tortilla, of which there was no other option, overpowered the flavor at times. The sides were also petite but somewhat tasty. We tried the tropical margaritas, which were not very flavorful or sweet even with a sugared rime and we couldn't get the frozen option as the machine was down. Considering all of the tasty choices around for Mexican fare, I don't think we would try it again. I also noted that much of the staff was minimally engaged with guests. For $130 it was a bust... save your money, go somewhere else. I would be surprised if this restaurant was still here in 1 year from this review.
   

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   Chicheria Mexican Kitchen - WestsideA répondu le 24 avril 2025

   Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We’ll review the portion sizes, shrimp preparation, and margarita flavors to improve consistency and quality. We also apologize for the service not feeling as attentive as it should be—this is something we’ll address with our team immediately. We appreciate your honesty and hope you’ll consider giving us another chance to provide the fresh and flavorful experience we aim for. Please feel free to reach out directly if you'd like to share more.
   

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9. L

   Lauren

   Atlanta3 commentaires

   4.0

   Y est allé le 5 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Everyone enjoyed their meal and drinks. Great atmosphere and fantastic service.
   

   Chicheria Mexican Kitchen - WestsideA répondu le 10 avril 2025

   Thank you so much for your kind words! We’re thrilled to hear that everyone enjoyed their meal, drinks, and the atmosphere. Providing fantastic service is our top priority, and it means the world to us that you noticed. We look forward to welcoming you back to Chicheria Mexican Kitchen soon!
   

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10. M

    Morgan

    Tampa 8 commentaires

    4.0

    Y est allé le 5 avril 2025

    1. Cote globale 4
    2. Nourriture 5
    3. Service 3
    4. Ambiance 5

    We arrived for our 11:00 reservation and accidentally came in through the side entrance instead of the main door by the host stand. It looked like they were having a team meeting or chatting amongst themselves. We awkwardly stood next to the sign by the door as everyone turned and looked at us then went back to what they were doing. Several staff members glanced back at us with death stares. Finally someone approached from the front of the restaurant and sat us. I apologized for coming in from the side entrance. It felt uncomfortable sitting there getting glares from the staff hanging by the bar. The saving grace was the amazing food and our server, a really nice Black woman with braids. I also liked that the restaurant was family friendly. Even though the food was outstanding I don’t think I would return. They could have simply greeted us and told us to go through the other entrance. I would imagine that ppl come in through that entrance all the time since it’s right off the parking lot. I don’t want to feel like I’m inconveniencing people when I go out to eat.
    

    Chicheria Mexican Kitchen - WestsideA répondu le 6 avril 2025

    Thank you so much for the thoughtful and honest feedback. We're really glad to hear you enjoyed the food, appreciated the family-friendly vibe, and that your server made your experience memorable—that truly means a lot. That said, we’re really sorry for how the visit started. Coming in through the side entrance shouldn’t have resulted in confusion or discomfort, and you absolutely should have been greeted warmly regardless of how you entered. We completely understand how awkward that must have felt, and we sincerely apologize. You're right—many guests do come in from the lot side, and it’s clear we need to improve the way we welcome people from any entrance. We’ll be following up with our team to ensure we handle moments like this with much more warmth and clarity moving forward.
    

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