Chez Lucienne was a no-show. After receiving your email that the restaurant was no longer associated with Open Table, I tried to call (many times) to confirm our reservation. The line either rang interminably or was busy or I got a message saying my call could not be completed as dialed. I also tried to contact the restaurant via their website ("Contact us") but received no answer. In the end I gave up and booked another restaurant for my friend's birthday celebration.
Looks like it closed little over a week ago. There is a notice about expired liquor license in the window, and the building has a "for sale" sign up. My wife saw workers removing bankettes or other furniture from the restaurant ... their phone only rings busy, and their website is down ..
We really enjoyed our dinner. Good food, good service.
We had a great family get together brunch the food and the service were great. And the mimosas were huge! You
Solid bistro food.
I took a friend to this restaurant for her birthday on Wednesday, May 17th. I looked online at the pre-fixe menu which I had enjoyed several times in the past, and selection looked good. When I arrived we were given the regular menu, so I asked waitress for the pre-fixe one. She said she was only there two weeks and checked. She came back and said there was no pre fixe. I asked to speak to the manager and was told he wasn't in. Waitress was the only one working that night. It was slow when we arrived for 6:00 reservation, but got busier as it got later. Service was a little slow but we didn't blame her. When we finally got the bill I paid by cash because we would have been there another twenty minutes with a credit card transaction. As I got up to leave my jacket got stuck on the back of my chair and ripped.
I will say the food was good, but I resent that the restaurant does not update their website.
Later, I remembered that I had gone there about two years ago with a friend on a Sunday evening. When I asked for the pre-fixe they said they didn't have it on the weekend. At that time I spoked to the manager and pointed out that the website stated prefix was every day, 4-7 p.m. He didn't seem too concerned but when the bill came we weren't charged for dessert.
Now it is two years later and they still haven't updated their website. This is not right and I would't want anyone else to be misled. I left a message about this on the restaurant's website comment section on Thursday morning, but I haven't heard back from anyone.
I have enjoyed Chez Lucienne in the past. Not this time. Mussels were very good. My husband's dish was so so. Great wines. Service spotty due to understaffing. Waiter did his best to get us served in time for our Apollo theater event, but he was the only one serving along with another server. That's it. And it was packed. Wish so many good French food options in this 'hood I will not be returning soon.
Horrible experience that ruined Mothers Day. When we arrived the staff acted like they didn't even know we had a reservation despite having made it several days in advance. After 14 minutes we were brought upstairs, which we thought might be a positive improvement; however it turned out to be worse. Our wait staff basically forgot we were there so our unlimited mimosa became two glasses. Then we ordered dessert which was brought up from the main level and placed on the bar where none of the servers brought it to our table (apparently they didn't know which of the three tables ordered it) until the vanillas ice cream on the plate was practically liquid milk. Was a total disaster. Totally ruined mom's special day.
So about a couple days before Mothers Day I was informed by the managers that because of the special day they would be opening early at 9am. I promptly made a reservation because I've eaten here before on many occasions prior and had wonderful experiences, that was not the case this morning. I arrived promptly with my mother, sister-in law, brother and 1 year old nephew and was denied entry because they informed us they were not open yet. We explained we had a reservation and after a lot of convincing they finally let us in and just told us to grab any table. We sat for about 15 minutes before anyone offered us menus or gave us water and finally our waiter then informed us that he was actually a cook in the kitchen and that the restaurant did not actually open until 11am so there were no servers or anyone to cook at the present time! So basically the perfect situation for 4 adults who woke up early to get there and a hungry 1 year old! After sitting for about 30 minutes we began to hear arguing in the kitchen that they did not have the supplies necessary for most of the dishes we had ordered. To make an even more frustrating situation worse my one year old nephew had understandably lost his patience and as we repeatedly asked how much longer for food he began to melt down while we were just ignored every single time we inquired. After about 40 minutes we were brought a freezing bowl of soup and at that point, between the argument to get in the doors, the screaming one year old and that they obviously had blatantly lied and they were not actually open when they had informed us we left $30 in the table for the soup and coffee and left with screaming/hungry child in tow. If I could give them negative stars I would, but instead I will never give them my patronage again. As a manager in the restaurant industry I would have never expected such poor service or such blatant lies, but rest assured I will make sure to spread the story of our awful experience.
When we arrived it took way too long before anyone paid attention. The bread was disgusting! shameful for a French restaurant to serve this kind of soggy bread. The website stated a pre fix and special wine 50% off a bottle of $42 on Wednesdays. NONE of these 2 options were available. Very unprofessional! The waitress was sweet and said that the info on the website was old. Unacceptable. My wine glass broke, and they offered us a free drink and dessert. The food was nothing great. Coq au VIn came with noodles, which was not mentioned. It was too salty. I asked for mashed potatoes, which arrived 15 minutes later. Very disappointing experience since I read the NY Times review and chose this place based on info on their website and review, which was very different than what I experienced.
Waited 30 mins for table. Offered a bottle of wine which was nice. Food very unsophisticated.
SERVICE IS TOTALLY DISORGANIZED HERE---
WHAT A SHAME AS THE FOOD AND AMBIENCE IS GREAT!
MANAGEMENT; GET YOUR ACT TOGETHER.
THE SERVERS ARE VERY PLEASANT, BUT IT'S
CATCH THEM AS YOU CAN AND BEG FOR MENUES, DRINKS ETC
Everything was fine with the exception of the waitress asking how did we want the meat to be cooked in the Boeuf bourguignon. There is a need to educate staff on menu. Other than that it was a very nice evening!
Three friends & I had a relaxing & delicious lunch here. Nice to see a traditional menu with the classic French dishes. Would like more vegetarian choices too. Our server kindly hailed a cab for us when we left.
This was a very disappointing experience. There seemed to be no one in charge. No greeting when we arrived. The service was terrible. We had to summon a waiter for: "Could we have some bread?" Thanks. Next we had to ask "Could we have some butter with the bread?" Then, "Could you refill our water glass?" It was amateur night. Staff might learn the words "You're welcome" when a patron says thank you.
The menu was much less enticing in person than on the website menu: tilapia instead of tuna steak. No duck breast as an entree.
Check your bill for accuracy. Both entrees were overcharged from the menu's price. When we mentioned this, it was blamed on a computer glitch.
Great ambience, especially the lighting. Authentic bistro cuisine with friendly service.
Quite possibly the worst service I've experienced in a long time. Inexperienced wait staff who totally ignored us. Took forever to place a drink order. Took for ever to order food. Took forever to get our food. The food was mediocre at best. Coq au vin was dry and pasta was over cooked and bland. Very disappointing for a restaurant just recently reviewed by the NYT.
I am not new to this restaurant, been going there for years though I live way downtown. This experience was the worst ever. The waiter was so awful, I did not leave a tip and I am the type who tips 25 - 30% or more since I am in the service business myself.
It would have been a total disaster had I not ran into a number of acquaintances and friends in Harlem that I was able to catch up with what projects they are working on and I want to support. In addition, I met a lovely young couple in show business and fashion that I want to engage with.
Bottom line, it will be a cold day in hell before I ever return there when there are now many other establishments to dine at in Harlem.
This was my first visit. Before going to Chez Lucienne, I had read some negative reviews and almost thought about canceling my reservation. What a mistake that would have been! From the first moment I entered the restaurant to the time I left, I was enchanted. I have lived in France and in Quebec and have dined at renown restaurants in both places. Chez Lucienne serves authentically French dishes which are superbly prepared and a delight to the palate. The ambiance was great and the service friendly and efficient. It was obvious from the animated conversations that everyone was having a good time. Chez Lucienne is a jewel. I will definitely return and will tell all my friends and acquaintances about this wonderful dining experience.
Love this place. Even the slightly laconic service. No rush, no pressure. Good food. Great people.
This is one of our highly reliable longstanding favorites: a nice French bistro with reasonable prices (especially week night specials) to go out in our neighborhood with friends who live nearby or come from far away.
Unfortunately, we made reservations for 8pm for a large group of people and didn't sit down until 9:30pm. The staff looked overwhelmed at times and management did not have control of the situation.
We took my mother here for her 70th birthday. The staff was very nice, and because of that, I feel bed leaving a poor review. But the bottom line is that it wasn't a good dining experience. My waiter (who was very nice) must have been new or training. As nice as he was though, he made mistakes on pretty much every part of our order. From our drinks taking a long time to come out, to not bringing us bread with our cheese plate, to messing up on our entrees (He brought out a duplicate of one of the dishes that wasn't what was ordered. So two of us sat with our food while we waited for my mother's dish to get made. Luckily a manger saw what was happening and came out to expedite things). Once the dishes were delivered, the waiter disappeared and he didn't come by our table for a good half hour. We did see him running around working on things so maybe they were understaffed for the night. We were able to ask for the things we needed (like more bread, a steak knife, and another round of drinks) from other staff that was walking by. All this would have been worth it if the food were good, but everything was way too heavy. As a topper, we were overbilled incorrectly for the dish we returned. But on a positive note, we did get comped on a round of drinks, which I thought was nice. Overall, the evening wasn't a special dinner for my mother's birthday and that was disappointing.
I/we were EXTREMELY DISSAPOINTED with our orders of mussels. Half of these two entrees were empty mussel shells. Waitress and kitchen manager were notified. Apparently the explanation offered was that the kitchen staff was aware of the empty shells upon serving. Their reconciliation offer was to give a free dessert. This offer, too much sugar, worked against my medical condition and hence my health. Management should have made it known to us not to order the mussels on that day.
They did not honor our 3 PM reservation. We waited for our table until 3:30. There were others waiting and they too left. We ended up eating at another spot.
Unfortunately, the restaurant was overcrowded and restaurant management was not respectful of the my reservation slot. I had at least a half hour wait in the entry way of the restaurant with wait staff pushing past my family and with food orders and such. Once seated, we were ignored by the waitress for another 20 minutes. She attended to a tabled that was seated after us. Eventually, the manager was called over and he took our order. The food was not bad the service was deplorable!
It was a bit packed for Easter brunch, so service was quite slow...we ordered coffee and didnt get it until after we finished our meals 😐
Do not waste your time or money! Made reservations for easter. We still waited almost 45 minutes to be seated. Service was the worst. Food was bad. And their telephone doesn't work! I don't know how this place is still in business. Awful! The worst dining experience in a very long time! They shouldn't be on OpenTable!
While the food is quite good the wine list us surprisingly short and has few French wines.
We were greeted and seated promptly. There were two other customers at one table.
We then waited for ten minutes while being completely ignored by the two-person wait staff. I then went next door to Red Rooster to inquire about seating. I returned to tell me companion that we were having dinner at Red Rooster. As soon as I had walked out the door, my guest was noticed by a Chez Lucienne wait person. Definitely too little too late. Not only would I NOT recommend this restaurant to a friend, I wouldn't recommend it to an enemy.
I believe that Chez Lucienne has changed owner/management within the last few months. This is, sadly, not the place it used to be.
Wait staff was horrible. Food wasn't properly prepared. The bar had no drinks available. Our drink orders kept having things flowing around in them.
The restaurant was not open, yet they took our reservation. Very strange.
The restaurant was closed.
The restaurant is no longer in business. Open Table should stop taking reservations.
Shocked to arrive for dinner to find the restaurant was CLOSED!! Exceptionally strange! As one of my favorite neighborhood spots, I was both stunned and incredibly frustrated to see the restaurant dark at 7:00 on a Wednesday! Have continued to call them to no avail...please advise, OpenTable
I've been to Chez Lucienne a number of times over the years and service has always been a little spotty, but the ambience is usually charming and the food is solidly good. This time was different. The service was WAY off. Our server was brand new, but that wasn't the problem. Nobody was paying any attention at all to us - it took a half hour before anyone came to take our order, and another half hour to get our bill. This was despite the fact that the place was half empty. The meal was just meh - extremely mediocre. I could make a better skirt steak at home. This place used to always be packed - but this time it was half empty on a Saturday night. Something is definitely wrong. I really hope they get it together, because they're not going to survive at this rate and I'd hate to lose what was once a neighborhood gem.
As always, a lovely staff and a pleasant room, especially if you sit at the tables by the window. I was very disappointed that my favorite dish, the frisee salad with lardons and a poached egg was no longer on the menu. The salad that came with the crepe was absolutely outstanding, however, and was dressed perfectly. The crepe was good, if you like smoked ham, which I don't. The green salad was the star of the show.
A great Harlem neighborhood option. French with a Provencal flavor. Great staff, who remember you from one time to the next and provide polite, friendly and attentive service.
We didn't even get to eat or sit down. The moment we got there, there was a lot of police activity and people yelling... It was just not a safe place, so we left immediately. I was really looking forward to coming here as I live in the neighborhood and enjoy trying new places. I came with my 6 year old for our weekly date night who is also a mini-foodie and she was really bummed we couldn't go in.