Chez Ben - Marriott Renaissance

3.9
52 reviews
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$30 and under
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French
A Ben Franklin inspired French Bistro
Ben Franklin was quite a character – inventor, writer, statesman, and at his leisure a dedicated Francophile, intoxicated with Parisiens’ joie de vivre. In this spirit, Chez Ben is an all-day Bistro serving French classics with contemporary American twists. It also features a convenient café counter providing La Colombe Coffee specialties, fresh juices, buttery pastries and snacks. Whether for an enjoyable meal, a glass of wine with friends, or the Sunday community dinners like Franklin used to hold them for Americans living in Paris back in the day, you can find a bit of the joie de vivre Ben loved. Like Franklin’s memory, attentive service and convivial hospitality are never out of date. Welcome to Chez Ben.
What 52 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.2
food
4.2
service
3.8
ambience
3.9
value
Noise · Moderate
83% of people would recommend it to a friend
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J
Philadelphia
73 reviews
Dined on April 24, 2019
Overall 3food 4service 5ambience 2

We went here (place has been renamed and I cannot remember the new name) for breakfast after a night in the city. The staff was super friendly and helpful, and the food was tasty. Unfortunately we happened to be there at a time when an awning was being installed right outside of where we were seated. So the constant noise of a drill going into concrete was not our favorite :) Otherwise it was a good experience.

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D
Salt Lake City
42 reviews
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

We were looking for a good meal in a city we are unfamiliar with, and found a gem at Chez Ben! The service was attentive, the food was excellent!

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MM
Philadelphia
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 4

We had a wonderful meal. It is a terrific menu. The server was attentive but not overwhelming. The only downside was the noise from the bar - there was a loud group of four there. I would recommend this for a new place in Olde City.

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c
Philadelphia
4 reviews
Dined on January 25, 2019
Overall 3food 4service 1ambience 4

The food was good. The service was horrible. The waiter COMPLETELY forgot about us most of the time, his coworkers served us. The place wasnt even filled.

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OT
Philadelphia
1 review
Dined on January 23, 2019
Overall 5food 5service 5ambience 4

Enjoyed trying a new place during Restaurant Week. All the dishes had a great combination of flavors. Service was friendly and attentive.

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BB
New York Area
1 review
Dined on January 18, 2019
Overall 3food 3service 4ambience 2

Good was very mediocre. We also didn't know that the restaurant was located in the lobby of the Renaissance Hotel. Service was good, but prices were high for what we got. Additionally, the temperature in the restaurant was about 60 degrees when we arrived. We literally had to ask to raise the temperature.

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OT
1 review
Dined on January 13, 2019
Overall 1food 2service 3ambience 2

Not worth it at all!! Basically disappointing diner food!

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M
New England
12 reviews
Dined on December 31, 2018
Overall 2food 2service 1ambience 3

I made a reservation at Chez Ben to celebrate New Years Eve with my wife and another couple. When we arrived we had to wait for 15 minutes before we were seated, much of that time was spent without having even been greeted. The restaurant was clearly significantly under staffed for the evening so I was willing to overlook the unwelcoming start to the evening. Once we were finally greeted, the hostess gave us grief for confusing her by “standing near the valet stand rather than the host stand”- I’m not quite sure how we’re were supposed to know the difference when neither was staffed, there was no sign, and they were both right next to the entrance to the restaurant. After we sat down we waited for at least another 5 minutes before we were even offered water. Our server was ultimately very friendly and was pretty competent given that he was a bartender by trade. We each opted for the 3 course prix fixe menu: between the four of us we had the lobster bisque, surf and turf, chocolate terrine, scallop tempura, duck breast, creme brûlée and bread pudding. Overall the food was OK, but it wasn’t really worth the price. The deserts were all pretty bad. My wife had a piece of plastic stuck in her chocolate terrine; the creme brûlée was a lumpy custard and had not been brûléed properly. My duck was cooked correctly and was tasty, if not particularly interesting in how it was prepared. The one saving grace was that the cocktails were quite good and they comped two of our drinks in recognition of how long we had waited. It was clearly an understaffed night so I wouldn’t say that our poor experience with the service was typical, however I can’t say that I’d recommend Chez Ben overall.

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OT
Tampa
1 review
Dined on December 24, 2018
Overall 5food 5service 5ambience 4

Christmas eve

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ZB
Washington DC
36 reviews
Dined on December 10, 2018
Overall 2food 2service 3ambience 3

Burger was great, beer selection good, but the French fries were soggy and not fresh from the fryer.

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J
Philadelphia
18 reviews
Dined on October 25, 2018
Overall 2food 1service 2ambience 2

The food was not very good. They keep changing the menu. Maybe they will get it right at some point. Bring back the french onion soup.

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T
Philadelphia
16 reviews
Dined on October 20, 2018
Overall 4food 3service 5ambience 3

We didn't realize that the restaurant is part of the Renaissance Hotel, that would have been helpful in locating the restaurant. We were a party of 5, with 3 generations. There was plenty on the menu to please everyone, however 3 people ordered the same dish and it came out looking a bit different on each plate...
Service was very good, friendly, attentive and helpful ... all with a sense of humor!

We enjoyed our time at Chez Ben and would recommend to anyone looking for a casual place to eat or have a drink, before or after the Revolutionary Museum! Great location....

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LO
Philadelphia
1 review
Dined on October 19, 2018
Overall 5food 5service 5ambience 4

Delious food and service was exceptional! The atmosphere was wonderful for a date setting.

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ND
New York Area
22 reviews
Dined on October 13, 2018
Overall 4food 4service 4ambience 3

Went there for breakfast/brunch.. Menu was OK. The coffee was good. The omelette was oily and the toast was dry. The oatmeal was good. The parfait was very good and fresh. Decent place for a breakfast.

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NL
New York Area
10 reviews
Dined on October 9, 2018
Overall 5food 5service 5ambience 3

Thank you for always taking care of my dating clients. Excellent service and quiet place for a date.

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BI
Philadelphia
10 reviews
Dined on October 7, 2018
Overall 3food 3service 2ambience 2

This is a basic hotel lobby bar/ restaurant with people in shorts and stumbling thru the lobby. This didn’t seem like a real restaurant more of a lobby bar with food. Thought the service marginal to poor.

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BV
Philadelphia
2 reviews
Dined on October 6, 2018
Overall 5food 4service 5ambience 5

The food was very good (truffle fries are amazing!). The service was very prompt and friendly. I would definitely return.

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JT
Philadelphia
7 reviews
Dined on October 2, 2018
Overall 5food 5service 5ambience 5

We went during restaurant week - the value for $20 lunch was amazing. Must have the duck confit eggrolls. The room is beautiful and wait staff were very friendly.

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JE
Philadelphia
1 review
Dined on September 30, 2018
Overall 3food 3service 1ambience 4

Service was very slow. Food was good but They were out of soup and French fries. Would not validate parking.

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L
Philadelphia
24 reviews
Dined on September 29, 2018
Overall 4food 4service 5ambience 4

This could become a “go to” neighborhood place. The decor is inviting, the menu varied, the staff attentive and friendly. This was my first visit to this relatively new space and I found it quite pleasing.
One small complaint was that there seemed to be insufficient glassware. The bartender apologized; it didn’t prove to be a significant inconvenience.

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MG
Philadelphia
4 reviews
Dined on September 29, 2018
Overall 2food 3service 1ambience 2

we had a negative experience at Chez Ben. The service was awful; it took forever for someone to take our order (the place was pretty empty). The cocktails were gross and even missing ingredients. The food was good, but certainly not french and something you could make at home. We witnessed people walk out, and we were tempted to, as well. Olde City is such a fantastic section of Philly, and I fully recommend going out to explore rather than dine here.

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JB
Atlanta
6 reviews
Dined on September 24, 2018
Overall 2food 2service 2ambience 2

This is not my first time here but has been my last. During restaurant week I ordered from the three course offering. I had the foie gras first course. It was an interesting combo of flavors that I liked.

I had the chicken second course and really needed seasoning, particularly salt. While I would have asked for some, NO ONE ever came by to ask if I needed anything nor asked what I even thought of the dish. I couldn’t even get the attention of wait staff as they never looked around to see if anyone needed anything. This happened so often I even witnessed a potential patron get up and leave for inattentive service.

Third dessert course was finally ordered but 20 minutes later I still did not have it. My ticket was lost. Hmmm. Finally got it and took it and left. It wasn’t great creme brûlée - just char, no crunchy topper.

Again, not coming back and will not recommend this restaurant.

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BP
1 review
Dined on September 23, 2018
Overall 4food 4service 5ambience 5

We had the special Food Wee menu. The selection was good, the food delicious, and the price fair.

We watched as staff soothed an irate customer (customer at fault) and were impressed by the way they handled the situation.

We are used to bread pudding being warm but maybe cold is the way it's done in the east.

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JP
Philadelphia
3 reviews
Dined on September 15, 2018
Overall 2food 3service 3ambience 3

Our server came over to take our meal order 20 minutes after we put our drink orders in. We were so hungry and kept trying to get a server's attention. The flatbread was terrible. The dough was spongy and dry q tasted like one of those pizzas that kids try to sell you door to door as a fundraiser. The duck entree had zero flavor. My cocktail was okay. Dinner for 2 was $160. Annoyingly expensive for bad food/experience.

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EU
1 review
Dined on September 1, 2018
Overall 3food 3service 2ambience 5

It’s a pretty place with nice atmosphere. Perfect for a date night. We went out with my girlsfriends for some dinner time. We liked how pretty it was there, and upscale. But the waiter was no help. He was making us feel stupid for asking questions about the drinks and menu, and was being very cold and stuck up. Kind of ruined the overal first impression for us. But we did like the place. Food was alright. I got flatbread and was expecting it to be with cheese, but it was with sourcream. Just loaded with sourcream and beets on top.

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PO
Philadelphia
20 reviews
Dined on August 19, 2018
Overall 5food 5service 5ambience 4

Great food, great service, but I almost hate to say that, because I don't want this hidden gem to become packed with foodies! Perfect example of a menu that fits comfortably on one page, with just a few items in each category that are ALL superb! Nice decor, but hard surfaces all around made it a bit loud.

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KK
Philadelphia
1 review
Dined on July 28, 2018
Overall 2food 2service 3ambience 3

My experience at Chez Ben was underwhelming. Service staff was friendly like a neighborhood diner sort of charm. The food itself was nothing special or notable making the price of the dishes less than desired. I would not recommend coming here.

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P
Philadelphia
33 reviews
Dined on July 21, 2018
Overall 1food 1service 2ambience 1

Cold mussels, server uncertain what was on the charcuterie board, booked my did not disclose this was in a hotel. Only upside it was quiet on a Saturday night, after eating there it was clear why. There are much better options close by

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OT
Washington DC
2 reviews
Dined on July 13, 2018
Overall 1food 1service 2ambience 4

No where near worth the cost.

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MS
Philadelphia
4 reviews
Dined on June 27, 2018
Overall 5food 5service 5ambience 5

Met for late lunch, good atmosphere, service and food

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6
Philadelphia
9 reviews
Dined on June 24, 2018
Overall 4food 4service 4ambience 5

Nice scrapple! Service, ambiance and food were really nice. Went for brunch with some friends.

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OT
Philadelphia
1 review
Dined on June 21, 2018
Overall 4food 2service 5ambience 5

Food was disappointing

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UF
Philadelphia
46 reviews
Dined on June 16, 2018
Overall 1food 2service 1ambience 3

The service at this restaurant was comically bad in almost every aspect!

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HL
Philadelphia
1 review
Dined on June 13, 2018
Overall 5food 5service 5ambience 4

Excellent in every way. However, the configuration of the restaurant makes it impossible to get a quiet corner. You are either near the kitchen which has a large passthrough or near the bar.

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SJ
Atlantic City
19 reviews
Dined on June 1, 2018
Overall 2food 2service 3ambience 2

Saw this restaurant on FYI Philly and it looked good. Went there on Friday night 6/1/2018. Arrived at six and went to the bar for a drink and to meet some friends. The bar was quiet. The bartenders made our drinks and they were good. It's getting close to 7:00pm and we had a 6:15 reservation. No one is in the restaurant at that hour and it's a FRIDAY night. My party of 4 sits down and our waiter comes over. We ask him about a few items on the menu and he tells us he is a vegetarian and doesn't know about any meat selection of seafood. Weird!! Could have said I see a lot of people order this and that and they seem to like it. No that wasn't said. So we order a few appetizers. The standout was the crispy octopus. Everyone loved it at our table. Ordered some mussels in saffron sauce. Ok. Nothing special. We also ordered the onion flatbread. It came out lukewarm and the onions seemed wet and wasn't appetizing. Diner was ordered and two of us got the steak. Nothing special here. Lukewarm again and a little tough. One member of our party had the hamburger. Although she said it said with a mustard sauce she stated that it was loaded with mustard and I guess overwhelming and too pungent. She left half of it. The other member of our party ordered the skate. She liked it very much. The place was empty when we left around 8:00pm and maybe we saw one other couple eating during our visit. Reason to go back? Can't think of any. Onward!!

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l
Philadelphia
17 reviews
Dined on May 27, 2018
Overall 3food 4service 4ambience 4

Quiche serving much to small. Wish I was there for lunch instead of brunch

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OT
Philadelphia
10 reviews
Dined on May 11, 2018
Overall 1food 1service 1ambience 3

We checked out the restaurants menu from their website. It looked good and decided to try them. Going there was a huge mistake!

We handed a menu that's different than that's online from their website. When asked, our water told us that was the old menu with an attitude of "I don't know and I don't care"

Comes the food... The glass of water has a nasty smell; the bread for the table was stale; the poach egg in the mushroom bread appetizer was cold; the grilled fish main course made from frozen fish that was not defrosted through then put on the grill which it was luke warm the best when brought to the table. AND, the sauce for the fish was blend. PLUS the link potatoes side were also cold.

The entire time we were there, there was a party somewhere in the building shouting very loudly. No one bother to check on the patrons in the restuarant to inform that the party may be bothersome.

The potato pruree was good.

Never going back to Chez Ben. We should be never charged. And can't pay me to eat the nasty food there with poor service. No wonder they offer 1,000 point on open table.

Please do yourself a favor and never go there.

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OT
Philadelphia
1 review
Dined on May 5, 2018
Overall 5food 5service 5ambience 4

the 1785 muscles are a must have. the food was excellent and had competitive prices for the location. they have an incredible kitchen and while the front end staff is learning about the menu and bar, they were attentive and honest when they weren’t 100%.

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OT
Philadelphia
1 review
Dined on May 5, 2018
Overall 1food 1service 1ambience 2

Just horrible. The restaurant was dead on a Saturday night except for the bar which was loud. The service was terrible. Food was even worse. Everything was too salty. Stay away!

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EC
1 review
Dined on May 4, 2018
Overall 4food 4service 4ambience 5

Food was delicious, staff was friendly and very attentive to our needs!

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