Beautiful setting and great food but we were seated at a table that had not been assigned to a food server. We sat for a long time before flagging someone to take our order and then waited another 30 minutes for our food. It was a special occasion so it was just disappointing. Others were served quickly so our experience may not be typical.
We were in town for the evening and were looking for a restaurant close to our hotel that had a solid menu, great cocktails and ambiance. Chase delivered!! We were able to sit inside and out server Sean was fantastic. We had the lasagna, chicken parmigiana and the Carbonara. All were delicious without overdoing it. Great value as well. We will definitely be back.
The food was terrible and it took way too long to arrive!
Great service, food and vibe...our favorite restaurant in SB.
food wonderful, music fabulous...made our evening!!! Sat outside....perfect
My friends b-day my
Veal was good. Service was fine. Server wanted to give us a check before asking if we wanted dessert which we did. Caesar was excellent.Penne Carbona only mediocre. Over meal was fine.
Vacation dinner recommended by online options.
Outdoors and comfortable. Generous Servings.
tres bon restaurant
Terrific local favorite, great pastas and appetizers.
Very friendly staff and great service. I will definitely come back.
Nice location, kid friendly, food is OK but nothing special.
Took 45 minutes to get our appetizer and an hour to get our entree. This was a Monday night not a weekend. No apology and the manager never came out to address where our food was. Nothing was comped on the bill and to make matters worse they charged me 1.50 for meat sauce for my ravioli which came out partially cold. The ambiance is excellent. The service and communication needs a lot of work. Maybe we went on a bad night for them I have no idea but the food wasn’t good enough to justify waiting an hour to get it.
Horrible waitress, forgot our appetizers, uncooked main dishes
Chase is always good food and gret cocktails. For the first time the service was not great
Had only had lunch at Chase many years ago and it was unremarkable. But not this dinner! Two of the most delectable entrees in a long time anywhere (except Oppi'z just up the street). Rich, tastebud-filling sensations in both. The Frenched Pork was a thick slab seasoned just right, and the Capellini (Angel Hair) Puttanesca had a delightful zing. Would definitely return to Chase for more.
Disappointed in some of the drink orders, even the length of time it took to get them versus how fast the apps and food got out. Tasty food, came out really fast....had to ask a few times to get someone to turn the heater on. Overall pretty standard but not extraordinary.
The food was great as usual, but the service was really, really slow. All new servers and host - not as friendly as it used to be.
Overall. A really good experience. Flatbread was alright, as was the salad, but the Chicken Picotta and Penne Carbonara were fantastic.
Overall, very average food. My soup and side veggies were not warm...not close to hot. I got the salmon and it was over cooked. My son got the pasta with vodka sauce which was fairly good. Service was slow, but I think they were understaffed due to Covid. I understand this! All and all, just an average meal.
Food was delicious!! Highly recommend.
I downloaded my $25.00 MasterCard rewards card as I had points that were going to expire. I clicked on the $25.00 underneath the time I wanted to be seated. Wehada wonderful meal , however, when I presented the master card redemption $25 reward I was told that it was denied. I have written to Open Table several times and have not received a response.
Hands down THE best Italian food I have ever had. When I come back to Santa Barbara I will make sure I make another reservation.
It was a very windy day. Otherwise the ambiance was fine.
Slow service. Seemed as though the restaurant was understaffed. We were seated and then waited 20 minutes for someone to approach and greet us.
Food and drinks were very tasty. Our server was the perfect amount of attentive. I was worried about sitting outside, but they had gas lamps that kept the area warm. The only complaint I have is that we made a reservation and we had to wait 30 min after our reservation time.
Service was sub-par.... even after I complained about the sub-par service.
This was not a good experience tonight. I think the waitress was overwhelmed. She didn’t come check on us or bring bread after a long time. It took a very long to get our meals and several came cold. There were no apologies or explanation for the poor service. Very disappointing experience overall!
Steak underdone. When sent back, it was finished with a torch, rather than the grill. 90 minutes from initial order to appetizer. Only thing that made the situation palatable was our waiter, who was just as frustrated as we were.
Meals took hours and arrived cold
The food (entrees) took about an hour to arrive. Way too long when you are sitting outdoors in the cold.
We love chase and come here often, but service this last time was absolutely terrible. We had a 7pm reservation, we were sat right away and bread and water were brought right away... after that we didn’t see not one waiter/waitress for 20 whole minutes. Then what seemed to be a “manager” was standing at table next to use chatting it away with the guests the entire time we had been waiting for service. Finally he walked away after 20 minutes and then the HOSTESS came up to us and apologized for the wait, and took our order. Our appetizers, drinks, entrees, salads came out all at the same time and it was very very overwhelming.. It is unfortunate because they had at least 4 waiters on duty and not one could acknowledge that we had been sitting there waiting except the lovely hostess.
We had reservation for 730pm we were not seated until 8 and it took at least another 10 minutes to get a waitress and that happened because we asked for water. Dressing for salad came out after we were almost done w the salad. My food was not good (spaghetti and meatballs). My husband liked his lasagna. Would not recommend.
Everything was delicious as usual did a nice job with ambience
Sucks. Not worth it. Way to many options on State Street that are great to ever consider this place. I could have cooked a better meal on a camp stove. Terrible value vs the food quality and overall experience. I never post about a restaurant unless it's that bad. Not sure how other people give this place 5 stars because my standards are pretty low when eating in a tourist area and this restaurant exceeded them.
Will never recommend or go there ever again!
I had a reservation at 7:45 for two and could not get seated until 8:45. They had told me they 9 people ahead of me which was ridiculous, what was the point of a reservation if I still had to wait. Had to complain to manager to finally be seated. Food took 45 min to come as well. Great food and environment, just bad service.
Food was great & amazing. Servicer was kind and outgoing.. wait was a bit longer than expected
Despite having a reservation, it was 45 minutes before we were sat - and that was only after I inquired with the hostess. The hostess was incredibly rude and lied about trying to call us when our table was ready. It’s Valentines Day yet the dining area was littered with old Christmas decorations and a half dozen deflated helium heart balloons. Our wedge salad appetizer took 30+ minutes to arrive and our entrees came out room temperature. I will never go back here again.
Waited over an hour even with our reservation. Food came out really delayed. From our arrival we spend about two hours before we got to eat. Totally understand the busyness of a holiday and covid but unfortunate outcome with reservations.
Chase Restaurant is rated 3.9 stars by 461 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.