Private parties are available for daytime only with a minimum $500 with accommodations available for up to 250 guests. For evenings, semi-private areas are available for 20 to 50 guests. The entire restaurant is available for buy-out pricing.View Private Dining Details
Really disappointing. Went for a special occasion and staff was indifferent, unhappy and fairly negative. While waiting for our table, 2 different waiters did not want to clear a spot for us to enjoy our cocktail. Seems poorly managed.
Our server wasn't so good
The Mahi was cold. The lobster tail tasted fishy. The service was slow.
It was disappointing for the amount of money spent
Nice restaurant, service from waiter was very good but the service from the kitchen was terrible. 6:15 reservation and we were seated promptly but appitizers came out at 8pm after we asked twice why so slow. Then dinner was served late and cold on 5 of the 6 meals. Never delivered our vegetable side dish. We sent back swordfish and it was microwaved, still not warm. Our waiter finally told us he is having problems with the kitchen. Sorry to say but the manager on duty just gave a quick meaningless apology and was on his way. We thought we were coming to a nice restaurant planning to spend 500 dollars for a group of 6 people but what a disappointment. I'm sorry I did not read the surveys before me of the same cold food experience. My opinion is try somewhere else until they fix the kitchen.
We’ve been to the Charthouse many times-it is a favorite! My meal and experience was fantastic. Three of my fellow diners got the prime rib (something they are known for), and it was undercooked, grizzly, and fatty. The Charthouse did try to cook the meat longer, but it wasn’t good quality meat.
We have been coming to this Chart House for years all year long, not just season. Almost every Monday night, was the night our friends would come to get together. I had a reservation for 11 last night and would have sometimes up to 16. When we arrived we had a table at the end of the restaurant not the table we would always sit at. The table they assigned us had 11 chairs but it was so tight one of the chairs had about 2 to 3 inches of the corner table in front of it. I contacted the manager (Gary) and he said it was not right. He went to the front desk and came back and told us we could have a booth. We had tried a booth before and it did not work because our group has four handicapped people ages 96 to 71. When I said it would not work, Gary said nothing and walked away. Never came back. The table we always had, had one couple sitting there. Six of the group arrived about 30 minutes before us and had not received bread and butter and only had one drink brought to the table before I arrived. We all then sat there for at least 10 minutes. The server that was assigned us was so busy with other tables she had no time for us. I got up and spoke to Kristina, (the catering manager) about our service. Kristina was great and gave us a server that could help us. We pushed chairs together to fit the one that had no table space which made the entire side with the extra chair uncomfortable and they could not get up unless everyone moved there chair. By this time it was not a good evening, even with the new server (Julie) who was great and tried very hard. Gary never came to the table the rest of the evening or did not appear to help the rest of the servers who were very busy. Looks like we will not come back to the Chart House anytime soon. This location has had a large turn over the past year we believe it was due to the then manager Peter who left. We were hopeful this was going to be better with the new manager.
Very enjoyable night on vacation.
We have been dining at the Chart House consistently for years for birthdays and anniversaries and have always received top notch service and excellent food. However, tonight was the worst dining experience we have had at any restaurant.
From start to finish, our experience was a mess. What is usually a quiet and efficiently run restaurant was very chaotic and unorganized. We waited over 5 minutes just to check in with the host, and another 20 minutes to get seated. We then waited another 15 minutes to get ANY service. No water, no greeting, nothing. For an upscale restaurant, you would expect other servers or employees to take note that a table has been seated for 15 minutes with no service and notify a manager or greet the table themselves, but this was not the case.
Once we were acknowledged by our waiter, he took our drink and appetizer order, for which we waited another 20+ minutes for. One of our guests went to the salad bar, as usual, which was apparently very unorganized, and missing a few common items. Not the usual standard.
Once our actual appetizers were brought to the table, our waiter was MIA for another 15 minutes, before he came to check on us and take our entree order.
We then waited an abnormal amount of time to receive our entrees, which we figured was probably sitting in the kitchen drying out and getting cold. Luckily, however, our meals were delicious, up to the usual Chart House standards.
This experience was atrocious and not what you should expect from an upscale and expensive restaurant like Chart House. We're not sure if there is new management or if it was understaffed or if our waiter was just new, but we have never had such a terrible dining experience at any restaurant. It was clear by the ambiance that things were chaotic, not flowing smoothly, and unfortunately it reflected in our service. It will be a long time before we even consider dining here again, if ever.
I have been going to the Chart House for over 20 years. We went there on Sunday February 18th with Friends that We always go with and I have never waited so long to be served our food. Two of us went to the salad bar and got back to the table and ate our salad and they were big salads and then sat for about 10 more minutes before our Wives got There soup. I have been getting Prime Rib for over 20 years and it was the worst I have ever had. Just for Your information.
The food and menu selection is always great at Charthouse. The salad bar is exceptional. The service was very good with one exception, we request that the entrees not be served until we were completely finished with the salad bar, but this did not happen.
Quite possibly the worst dining experience I have ever had!
The food is dreadful. The service is horrible. The staff knows it is bad and does not care. It took over two hours to each lunch.
Maybe it is a real estate play because it sure as hell has given up on trying to be a restaurant.
And if you try to call them, they take about 50 rings to answer the phone no matter the time of day and then they want to put you on hold. Never let them put you on hold! You will be on hold forever.
When I looked at the menu on-line I was concerned about finding something I might like. Once there that concern disappeared. I eat lots of chicken and when my crusted chicken was delivered I fell in love. This was by far one of the BEST tasting pieces of chicken I have ever had. My wife ordered one of their Salmon dishes and she also enjoyed it immensely. The drinks were big and tasty.
Overall, we will be going back to enjoy the whole experience.
Great cocktails but the food was marginal. The waitstaff was inattentive.
Spectacular view and very good food. Our server was attentive but not overbearing. We had a lovely pre-concert dinner, and would definitely return.
Too much clearing of the table even b4 all had finished the main course. We started @ 8:15.
My wife and I generally enjoy this location . We took guests with us tonight and were very disappointed . We were greeted within 10 mins and had drinks five minutes later .dinner arrived and was delicious . We asked for the check when we were finished and had waited 25 mins for it to arrive . Then we gave credit card and waited another 25 to get it back and leave .
The hostess was rude and lacking people skills. We sat at the bar to wait for our reserved table. After about 15 min, our table was ready. It took management an additional 10-15 min to run our card for our drinks. At this point, we figured we weren’t being charged. No such luck. Our server was not any better. She was slow and very new. We waited a long time for drinks we ordered and a long time in between being checked for additional drinks. Food was cold by the time the server stopped to see if we needed anything.... the food is consistently good (although over priced!) and the service is consistently terrible. Every. Single. Time.
Chart House was a great location and wonderful service. I enjoyed the overall experience, but felt underwhelmed by my Mac Nut Mahi. The service was wonderful, dessert was great. The drinks where good.
I would return but I would select a different main course, something with a bit more flavor.
Appitzer was cold, they forgot our soup. Wait staff was very good. The restaurant was very dated and old
Valentine’s Day . Very busy but staff handled well. I was disappointed that there was nothing special done for Valentine’s Day celebration or decoration. The day was heavily advertised and promoted. Nothing special occurred.
Salad bar was missing bell peppers. The booths need a cleaning. They are looking quite shopworn. It is a beautiful venue don’t let it run down. We brought a party of six. Three couples. Coconut shrimp presentation impressive. Macadamia nut Mahi cold. Service excellent Kiley was our waitress. Reservation was ready on time. Thank you. Elevator outside dirty. Hoping next visit is better.
Howard Gilbert ,confidential and privileged
ENTREES WERE EXPERTLY PREPARED AND SEAN, OUR WAITER, WAS EXCELLENT.
Once again, The Chart House offered us good food, excellent service, and one of the prettiest, most interesting waterfront views in Florida.
Our chopped salads were fresh and crisp, my baked stuffed shrimp well prepared, and my wife's coconut shrimp excellent (I got to eat her leftovers.).
The high point, aside from Debbie, our spirited and cheery waitress, was the chocolate lava cake.
Next time, we'll probably go to the outstanding salad bar and then order the cake all over again.
The menu was a little different because it was Valentines Day. Gazpacho, one of our favorites, wasn’t on the soup menu because it was being served as a sauce over a fish dish. We were so disappointed, but the kitchen served it as a soup for us because the base of the soup was already prepared.
Waiter very nice but definitely not enough waiters. Forever to get bread then very very long wait for food. Dinner was a 2 hour ordeal even without dessert
Unexpectedly, the restaurant ran out of the salmon entree AT 5:30! And our waitress was more attentive to her other tables, left dirty dishes on our table way too long. We have always enjoyed our dining experience at the Chart House, but this (hopefully) was an outlier...
Good as usual....have been going there for years....and will continue to do so
Though the salad bar was great the service was extremely slow. With 7:15 reservations we were not seated until 7;55. 0ur server came over to introduce herself and took off . A while later she took our drink order and didn’t see her again for 15 minutes. We ordered our entres and they came out in a reasonable time. My husbands steak was fine. My ahi was ok.
When we finished our meal and wanted our check. We waited a long time and our server did not appear. We asked someone who was bussing tables if she would get our server. She said she would get us our check. The check she gave us was for another table. Finally we were able to pay our bill and leave. It is unlikely we will return.
Dinner was fabulous and service was excellent in the dining room. Happy Hour left a lot to be desired. There is no order to getting tables or a place at the bar to order drinks. People stood in line waiting for a spot to open only to be pushed aside from other guests who did not feel like waiting in line. My vodka and club soda drink tasted like straight club soda. I would definitely recommend Chart House for dinner but not Happy Hour.
Probably would not go back.
Seafood superb. Noisy. Slow and inattentive service. However, excellent food will bring us back.