Chart House Restaurant - Jacksonville
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
served with Yukon gold mashed potatoes
The food, drinks, view and service were good. I’d definitely go back.
The service was very slow. Getting seated took a long time. There was a lot of time between courses. Food was good but they need to step up their game on service for the price.
Horrible! Had a reservations but still had a long wait!
Service was terrible!! Waited for 22 minutes before the waitress came to introduce herself and take drink order!! Drinks came and did not taste like what was ordered.....And the wait continued.....when our dinner finally came, we asked for salt and pepper and had a 12 mins wait as she was sitting other guests among other things....ridiculous!!
Waited again for the bill......
This place is gorgeous! Very good food and service.
The server was very kind and professional. The restaurant and bathrooms were clean. The convenient parking was great. The view and riverwalk were also convenient for an excellent time with friends and family. The food was fresh and tasty, I tried something different, snapper Hemingway. The variety and selections of drinks, food, and dessert was appreciated. Thank you for such a great experience.
Food was amazing, service was excellent, I loved our custom menu for our anniversary dinner! The paneed chicken was AMAZING! 10/10 recommend that.
Once a month I get together with two other lady friends and we ALWAYS love our experience at Chart House!!
Absolutely amazing as always! Chart house is the best for any special event, the personal touches they do to make a evening memorable far exceed expectations.
Food had no seasoning but definitely will be returning
Extremely fast service, seated quickly, and amazing food.
Everything was great except food was very bad. We both had different fish and both were terrible.
Never bad service or meal at Charthouse! Took my son here to celebrate his 18th birthday and everything was perfect. Charthouse continues to be a favorite dining spot for my wife and I
I'm a Jacksonville native. My wife and I have been to the CH many times over many years and the food is still Excellent.
The loss of the salad bar during the COVID 19 pandemic has impacted the ambiance of the overall restaurant however we understand the situation and wouldn't count it against the CH.
The most disappointing sight was the men's room and the AIR of Neglect- odor.
It must be cleaned thoroughly even replacement of the urinals if necessary. It is a real negative attention getter!
Only complaint is with COVID restaurant packed in people.
Food was awesome and service was great!!
We had a great New Years Eve. We arrived early and they were able to seat us right away. The server was attentive and friendly, even though she was obviously busy. The food was all excellent and the timing was superb. We all had the Prime Rib and it was wonderful.
Service was awful they bought bread on the table we have to wait 10 minutes for plates and we had to ask for them it was not given to us same thing with the appetizer we had to ask for plates again. Server it was not very attendance we had to keep asking for refills when she should be asking us overall I would say the place needs better customer service.
Went to the bathroom when I first walked in every single stall was disgusting told the male hostess and it was like I was bothering him. Went back to take my three-year-old son it was worse than ever completely disgusting
Great views. Customer service was good. Nice date or celebration dinner spot.
We've visited this restaurant 4 times. All sorts of crowds--packed pre-concert to this week small covid crowd. Each visit, the time from seating to server getting and initial drink order exceeded 25 minutes. Then cocktails took another 20 minutes. There were fewer than 30 people in the restaurant. I enjoy a relaxed dining experience but these wait times have been the norm not an exception
Always will love Chart House!
The food was excellent, as always!!! Definitely will have dinner here again. One of my favorite restaurants ❤
The food was excellent, the server was attentive, but we had a dinner reservation and was told when we arrived that we would have to wait an additional 45 minutes to an hour....and we were seated an hour after our reservation time. We were told by our server that they were short handed and someone just quit.
We went for Christmas dinner, I made our reservation weeks in advance and we had over an hour wait. For the prices on the menu the quality of services was not that great.
Pathetic! Christmas Day dinner, reservations at 6:15, arrived at 6:00 waited 15 minutes to "check in." Seated at 7:15, waiter appeared at 7:40. Soup arrived at 7:45, dinner arrived at 8:40, hardly saw the server. The meal was pitiful. Stuffed shrimp were overcooked, rice was room temperature. Wife's swordfish was bland, also rice was not hot. Finally found a server to get the bill paid, exited the place at 9:00 PM.
It was quite obvious that the restaurant was "overbooked." Must have been 20 people in the lobby waiting to check in or to get their table at 6:00 PM. I did not take my frustration out on the servers, I knew it wasn't their fault for this chaos, management owes me an apology for a miserable experience on Christmas day. Would I recommend the Chart House, absolutely not!
Our Christmas day dinner was a nightmare! Waited two hours for a table and then ended up eating in the bar. There was no one around to talk to about this problem and the staff was extremely rude! I do not understand how they claim they can charge us $50 a person on our credit card if we are 15 minutes late for our reservation but we have to wait instead.
We had a 5:45 reservation we didn’t get sat till after 7:00, the service was slow the food was cold and no one even came to apologize.
Then at the end our checks were switched and our credit cards were charged wrong. It was not a good experience at all and I don’t plan to go back
They were an hour behind on reservations, food was mediocre, service was slow and it was freezing inside the restaurant.
We waited one hour and 20 minutes past our reservation time. The excuse given was that people were lingering longer than usual at their tables. However, they clearly just overbooked. This was an unacceptable delay. If it wasn’t Christmas Day and there were more options available, we definitely would have gone elsewhere. Also, people were coming in without face masks and they made no effort whatsoever to ask people to mask up or leave. That was very disconcerting. It will be a long time before I will be back.
Our last visit several years ago was also disappointing. Perhaps they are simply past their prime. Spending $200-$300 for a meal should deliver a stellar experience. Once again, that was not the case.
And the cocktails were watered down or just very weak. Not a good indicator of what was to follow...We had only one because they were not worth the money. Overall, it was a very disappointing experience.
This year was not as good and after many years of making this our Christmas Day Tradition, we may seek to try another place. They seemed to have over booked. I made reservation 6 weeks in advance and had to wait over an hour for our reservation.
Either the kitchen was not on point or it was over booked.
The food was great ok once we were seated. We were not the only ones upset at long wait with a reservation.
Some things were disappointing but not really within their control. We always have the salad bar cavair bar but with covid they did the right thing by shutting it down. We always get the same table year after year but they gave it to another party. I will say there does not seem to be a bad seat in the house.
Im not sure what created the hour wait with a reservation but I hope they learn from it.
The food and the sevice were outstanding. My family and I were very happy with our Christmas celebration at your place.
Food is always excellent. Thought the seating was somewhat close. Best of all, the service was superior. Our server was Tucker. He made everything perfect, and he demonstrated politeness, courtesy and he provided expeditious service. Thank you Tucker!
Everything was awesome. It was very crowded because it was a holiday but the hostess kept things moving and the service and food was on point.
First time Christmas Dinner outside of family get together. Rachel our server did an excellent job with recommendation for Chart House Vintage fish selection. Her attention to us was superb.
Seemed very confused at the reception desk, had to wait about 30 minutes past our reservation time.
Always a great experience!!! Food was perfect !!! Great view !! Our favorite for holidays and special occasions!!!
We had a phenomenal server, she didn’t rush us at all. She was very personable, attentive and overall wonderful!!!
Always enjoy coming here for special occasions and bringing our family (grandchildren and their Mom). Food is delicious, view fantastic and service very good.
Our waiter was amazing! So friendly and very knowledgeable about the menu and restaurant. Looking forward to seeing him again@
Christmas Eve was my first visit to the Chart House. The food and service was excellent. Not only will I dine here again and again, but I wholeheartedly recommend this restaurant without reservation.
Great night good service maybe just me a couple of things under seasoned good pour on our cocktails I mentioned at time of reservations that one of our party was a retirement celebration and that was never mentioned but will come again
Architecture is awesome along with the food and service
Chart House Restaurant - Jacksonville offers takeout which you can order by calling the restaurant at (904) 398-3353.
Chart House Restaurant - Jacksonville is rated 4.4 stars by 2857 OpenTable diners.
Chart House Restaurant - Jacksonville does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.