Food was great but service was pretty bad and slow. Our waitress would talk to the table next to us for 15 minutes and forgets to come and take our order. Come to dessert time she said the lava cake takes 30 minutes to make and she doesn’t think we want to wait. When we asked for banana split she said they are out.

The food and service was great. The views of the richer are nice

Very nice meal. Very attentive service.

We thought the food tasted great, although one portion was supposed to be 14oz and the other 18oz, neither us or the server could tell the difference. We additionally only got one knife with the entrees and had to share it for a few minutes, because like most of the night our server was not incredibly present. We expected a slightly more attentive evening on that front. The food did taste really good overall:

The food was basic and the portion sizes were small.

Great food and value. Service was truly outstanding.

It was great l, although it was extremely cold in there.... I loved everything else about that night

Great customer service, held our take after I called and said we were running late. Beautiful building and location that ties into Great food and an overall wonderful experience.

Excellent food prep and flavors. Kim chee calamari outstanding! Scallops and shrimp the best.

Our server was absolutely terrific! She was informative but not pushy. Her recommendations were spot on for what we were in the mood for. She was consistently checking on us without hovering. Perfect date night for my husband & I!

Had to wait an hour to be seated, even with a reservation but food and experience was excellent!

Reservation was for 9. We arriving at 850. After waiting for an hour and a half, one bartender told us we could seat ourselves in the bar area and he would serve us. I think his name was Dash. They ran out of lobster. Menu wasn't impressive at all. Filled to the capacity. Folks standing around waiting to be seated. Some waitresses was mean. Probably was overwhelmed. The place itself is nice, but we'll never return. Should've booked Ruth Chris. First she laaaaast time.

Went with my fiancé for Valentine’s Day, there was a small wait but we were able to sit at the bar and the drinks were delicious. A few minutes later they sent me a text saying our table was ready we were seated the food was amazing and the service was great!

it was very good

Worst experience at a restaurant in 30 years! Sat for 15 min before even being greeted at table. When she did show up she gave us the excuse she has others tables. We should have left at that point. It only got worse. Took over 30 min to even order an appetizer then it came to table cold. Bread basket came with no butter (that took her another 10 min) no crackers and the brown bread had the end tore off. I am convinced she brought us a used basket from another table by accident. I hope. Should have left but why not stay and waste more time and money. Finally ordered dinner and 1 hour and 48 min after we sat down it arrived! COLD! We watched tables around us that came in after we did eat and leave. It was definitely a service issue. Called mgr and told him situation. Didn’t seem concerned. This restaurant has been here since I was a child and was the high end place to eat. No longer is it that. We will never eat here again and never recommend it to anyone. Took food home and fed it to the raccoons that live in our backyard. They enjoyed it. The entertainment for the night while we sat for almost 2 hours was the escort sitting at table below us set up her “date” for the night at $800 for 2 hours. The more she drank the louder she broadcast her business.

Granted it was a busy weekend- server and host were terrific, unfortunately the food was mediocre at best. Three diners, one filet over cooked, one spot on and the prime rib refrigerator cold - sent back twice and changed to a filet- never received after nearly thirty minutes, tab out, we're done. Coconut shrimp appetizer was terrific, chopped salad very good, steaks disappointing. Likely will not return.

Our family and I had an amazing experience at Chart house. This was mine and my 11 month old daughters first time at the place and we couldn’t be happier! We arrived about 45 minutes before our reservation and my boyfriend and I were a bit worried having to wait that long with our baby and THEN get seated to enjoy a meal. One of the managers saw that we were waiting and seated us right away. Awesome! The food was tastey and our waitress was so down to earth. Can’t wait for our next visit !

Good atmosphere, the food was delicious a service very good and amazing place , we recommend for everyone thank you for everything

The service was fantastic!

The food was good but not great. The restaurant was severely overbooked, we were sat 45 minutes after our reservation. This was overall just an ok experience, very unlike the awesome experience we had last year.

Beautiful location on the river. Very classy.

Had reservations for 8:45 pm. Hostess told us they were running 15 min behind. We sat in the bar for an hour and had to check in with them twice before they finally got us a table.

Server took 10 min to come to our table and take our drink order. We let her know we needed menus. It was another 20 min for her to bring the menus. Food was slow coming out, but everything tasted good.

We had reservations at 8:45 pm and didn't leave until 11:30 pm. Need to hire more/competent staff for a Saturday night. Don't plan on going back even though the food was good. Poor service reflects just as much on a restaurant as the food.

Hostess confused and had issues placing tables and communication with wait staff. Food was delicious. Drinks too. Great place.

excellent food with drinks that are very reasonably priced. service was subpar and it was hard to see the view through the foggy windows. also shocked there is no dress code. there were people dining in sweatsuits like they just left the gym, but overall a pleasant experience.

The atmosphere was very pleasant. The Head manger Mark is a remarkable person. He made us feel at home and very comfortable. We will dine-in again, soon.

I will certainly consider taking my girl here again as we had a wonderful time and the food was excellently prepared.

It was great

Seafood, appetizers, drinks and service was GREAT but I do not recommend the steak at this restaurant.

If you want the best service, ask for Vance as your waiter.

view was lovely. Food and service ok. For the price expected better.

Food took forever to receive. Service was terrible. The food was okay. But service needs improvement

Server greeted us but lost track of delivering lemons that were requested (literally about 10 minutes). Server stayed gone, serving several other tables. Had to get up and find manager who then assisted with lemons and taking our order and delivering our food. The server had Ron many tables. He was polite and apologetic. They could have used another server.

This was the first Chart House for us in 1984. Since then we have been to a dozen different Chart House restaurants many times in 7 states. For us, this location in Jacksonville, Fl. sets the standard and needless to say we were excited to be back to this beautiful location for the same great food and fabulous service. Our waiter, Tucker was one of our best and it was a pleasure to be here again. Thanks for maintaining your standards of excellence. Well done!

OMG dinner arrived without clearing the starters or salad plates ... guy delivering food was like standing there expecting me to bus the table ... which I had to do, Landry’s should pay me to eat at their restaurants when I need bus my own table and be told the are busy so the bar is swamped and send me wine without a wine glass. What a wreck of a dinner experience... at least it was SNL worthy on the entertainment level

Came here for Anniversary. Food was great! Everything was fresh! Excellent quality. I plan on coming here more often.

The waiter Tucker was awesome!! His service was great, prompt courteous and very attentive. Personality was super!! Drinks were great. The filet one of us ordered was NOT good but we did not complain because the person behind us sent there’s back 3 times. It was very dry and overcooked. Prime rib, snapper and coconut shrimp good. Lava cake yummy. I guess for a $300.00 bill we should have sent the steak back. Hostess seemed confused with reservations and getting us seated. Keep Tucker. Good employee

Fabulous dinner and atmosphere. Will be back soon!!

Great experience.

Beautiful -will return and hopefully weather will not be rainy so we can better appreciate the river walk.

Chart House was a fabulous choice for my birthday celebration. We had a great table overlooking the St. John's River, away from the other tables. Our hostess/greeter set the tone, upbeat, friendly, and welcoming.

~Appetizer: We split a large crab cake and had their delicious bread and butter.

~Main course: I had the special, Swordfish with crabmeat, and Jasmine Rice. When ordering it's important to me to choose something I would not normally make at home. The dish was perfect, nice good size piece which melted in my mouth.

My date had them prepare a special hot chicken over salad which looked delightful; fresh, eye-pleasing/ watering actually, and he made a "Happy Plate."

We both had a mixed drink, Bourbon Sour made with Bulliet (Bull-et) which was so good my date had two. I'm a lightweight and can not wait to go back.

For dessert, yes I saved room, a well proportioned key lime pie. It was not billed for two but I can say it does well for two. It is made on the premise of having a nice tart taste and great crust, a must for good ole Key Lime Pie!

In long, not short, I loved the place and can not wait to go back and make it a regular spot. It's smart casual and also would make a great place for special occasions, date night, or group gathering. YUM. Enjoy. Deb A.