Chart House Restaurant - Alexandria

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1. OT

   OpenTable Diner

   Washington DC

   6 reviews

   vip
   2.0

   6 reviews

   Dined today

   overall2food1service5ambience5

   Lovely place to sit in. Lovely waiter. Awful food and smallest wine pours ever

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2. M

   Mrhungry

   Washington DC

   4 reviews

   vip
   2.0

   4 reviews

   Dined 1 day ago

   overall2food1service5ambience3

   Food was not good. Tasted old, soggy and stale! However, server and service was excellent!!

   Report
3. LB

   LynnelleB

   El Paso

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience4

   Carolyn was a phenomenal server

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4. NO

   NilO

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   It was our anniversary and sat on the patio looking at the water, the food presentation was lovely, our waiter Justis was really nice and professional; please give him our thanks! He was attentive, answered all our questions, and gave us some suggestions for wines. The ambiance felt calm and relaxing. My husband and I would definitely come again in the evening to overlook the sunset.

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5. TB

   TimB

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   overall4food4service5ambience5

   Our waiter was very knowledgeable regarding the menu and specials of the day. He was very personable, outgoing and genuine.

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6. CS

   ChristineS

   Baltimore

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service3ambience3

   Waiter was ok, the person that delivered the food was horrible! Her attitude and mannerism was quite off putting. I asked for a bowl to put my empty shells she barely responded to my request and needless to say never came back with the bowl. Will not be returning at least not to that Chart House.

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7. OT

   OpenTable Diner

   Washington DC

   27 reviews

   vip
   3.0

   27 reviews

   Dined 4 days ago

   overall3food3service3ambience5

   Nice setting. Pleasant overall.

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8. S

   Sonya

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   overall2food2service2ambience2

   Reservation was for 8:45pm and we checked in at 8:20pm. The hostess explained they were seating on time and I acknowledged we were early and that was ok. 8:45pm comes around and I walk back to the front to ask and she tells me they would be calling me soon. I gave them my number to text and sat back down. After another 20 mins, it was 9:15pm and she said we still had 2 8:45pm reservations ahead of us, which made no sense. Finally at 9:32am we were called. Almost there 1hour after the reservation. They were out of one of the appetizers I wanted so I ordered the shrimp, avocado, mango tower and it had 90% mango salsa and 10% total of the rest. We didn’t receive any bread and our drinks(non alcoholic) were watered down. It took a while for our food to come and it wasn’t hot. Just lukewarm. My food was flavorless. The waitress disappeared at at 10:45pm we finally found her. I’ve come here in the past but will never come back unless they are able to go back to the quality service and food they’ve been known for.

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9. K

   Kevin

   Richmond

   9 reviews

   2.0

   9 reviews

   Dined 5 days ago

   overall2food1service4ambience3

   I expected so much more for the price. The oysters were not fresh and later caused me to get sick. The entrees were average. Also, my order was changed without telling me. waiter and staff were nice considering the bad food experience.

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10. J

    Jason

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service1ambience3

    Celebrating 20 year anniversary. Reservation for 7pm. The hostess who took care of us was OUTSTANDING. Knowing it was a special day, she made sure to get us a nice table overlooking the harbor. The place was very busy, but she was getting it done. Very professional and obviously very skilled at her job. Then we were seated and the troubles began. Waiter, Gabe, was not at all personable. He seemed nervous or distracted, or maybe just overwhelmed. Service was slow for drinks and food. The ahi app we ordered was very tasty; just the right amount of spice and plenty of wasabi to kick it up a notch. I ordered the spinach salad next. I wish I could tell you that is was equally delicious, but it never arrived. Our mains arrived. I had shrimp (over cooked) and scallops (underwhelming) the size of the scallop were very disappointing; almost like one scallop was sliced in thirds to make the portion. Each was only about a quarter inch thick. The best part of the entree was the accompanying barley and roasted vegetables. The micro greens were an appreciated bit of freshness. Ordered more drinks and waited and waited for them to arrive. When they did, so did our bill. We were planning on dessert and coffee. I asked the waiter why he brought the bill. His response, "usually when people have to wait so long for me they just want the check." Disappointed, we decided to just pay and leave. I looked at the check and no surprise, there was the spinach salad that i never received. I pointed it out and Gabe went to take it off the tab. He returned and stated it was taken care of. I gave my card and he ran it. When he returned for my signature, I looked and saw that the missing salad was still charged. At this point I had to go find him. He then brought me a new receipt for the correct amount. But now my concern is that I will have two separate $200+ charges on my card. Will have to wait to see what posts. Hostess was a rockstar. Food and service were not worth the $ or the frustration

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11. OT

    OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service3ambience4

    Just okay. Definitely has gone down over the years. The entrance is very disorganized. No place to stand without being in the staffs way. What once was a buffet/salad bar is now empty sitting in the middle of the restaurant, such an eye sore. Food was decent. Won’t visit again.

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12. D

    Derek

    Washington DC

    9 reviews

    4.0

    9 reviews

    Dined 5 days ago

    overall4food4service5ambience5

    Great place for a special occasion like birthday or anniversary celebration. Drinks were very good and not diluted. Service was outstanding. Would highly recommend prime rib with mash potatoes. However, caesar salad was very plain and nothing special.

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13. s

    shoppergirl

    Washington DC

    31 reviews

    3.0

    31 reviews

    Dined 5 days ago

    overall3food4service3ambience4

    We were early and were told to sit in the bar but no one bothered to let us know when the table was ready. Service was also lacking they were short staffed.

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14. RJ

    RJONES

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Impromptu dinner with the family. Made a reservation for an hour out and made it in the knick of time. Finding parking was a bit challenging. However, once seated, the views were spectacular. We were indoors (outdoor seating is offered, but couldn't reserve on OpenTable). The staff was great. The vibe was chill. There did not appear to be a dress code though I'd suggest business casual. Three of the four in my party had the salmon and they all loved it. I had chicken and, although tasty, I've had better.

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15. P

    Pookie

    Washington DC

    14 reviews

    3.0

    14 reviews

    Dined 6 days ago

    overall3food3service4ambience2

    Boring good and too dark. Ambiance flat. Waiter was nice. Dislike the giant bar environment!

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16. OT

    OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food3service2ambience3

    We went there for our anniversary. They welcomed us and congratulated us as this was in our reservation.We checked in for our reservation and took awhile for seating. We sat down and quickly ordered mojitos and crab dip. We waited. After about 30 minutes waitress returned so we ordered meals. Still waiting for crab dip and mojitos. About 20 minutes later got crab dip. It was ok. The mojitos came about 10 minutes before we got our meals. Only three tables were occupied in the big room we were in so not sure why mojitos took nearly an hour. Food was ok, but service was slow but pleasant and bill was wrong so we ended up getting charged for extra drink which we had to have manager remove. Guess they don’t do anything special for anniversaries. View was nice, but plan to be there for awhile and maybe call in your drink orders before you arrive, if that is possible,as you could be waiting an hour. A bit disappointing for what the restaurant could be and for such an occasion.

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17. BK

    BethK

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on June 23, 2022

    overall5food4service5ambience5

    Our waitress Toni was a doll and took great care my friend and me! The food was delicious and we enjoyed everything we ordered. The only issue was that the menu said our entree came with broccolini and potatoes. We got the potatoes (delicious sweet potato fries!) but no broccolini. When we asked the waitress, she checked with the kitchen and she was told the entree only came with one side. Either the menu should be updated or the wait staff needs to let customers know. In fairness to our waitress, she didn’t know. Otherwise everything was great and I would highly recommend Chart House! And the setting on the waterfront is fabulous!!

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18. r

    robp

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food1service1ambience3

    Very bad customer service and food food was served cold, no water refills, never will recommend and won’t return

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19. d

    dkelley

    Washington DC

    11 reviews

    4.0

    11 reviews

    Dined on June 20, 2022

    overall4food4service3ambience5

    Wonderful spot on the Alexandria waterfront; window tables have great views. Service: Usually excellent, but some mistakes last visit. But recognized...

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20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food1service3ambience4

    Go for the view not for the food and drink. Stale bread, ends of romaine for salad, overcooked chicken.

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21. CG

    CaviarGirl

    New York Area

    7 reviews

    vip
    2.0

    7 reviews

    Dined on June 20, 2022

    overall2food3service1ambience3

    We went on Father's day so I can understand it can a busy day for the servers. We were seated at a table for 6 but there was 4 of us. The settings was not cleared so we had alot of extra plates and glassware on the table that was small to begin with, bread came with no condiments, appetizer came before the drinks (15 mins after we were done), entrees were salty, no steak sauce or steak knives, took 30 minutes to get any service (me waving my arm like a crazy person) so the steak was cold by the time the knives came. Lobster tail was never delivered and after a gentle reminder I was told the tail fell to the ground and they are remaking it. I kid you not, the lobster tail was not cooked when it finally arrived. Another 30 minutes before our plates were cleared and another 30 minutes for dessert to come and I gave the server my c/c so we can pay the bill and leave this terrible experience...45 mins later she tells me the computer is down and could not charge my card. I mean I really don't have words to express the disappointment. Dinner took 3.5 hours. We watched the restaurant close up. My 85 year old father was sleeping at the table and my young daughter was half sleep walking. Extremely terrible dinner for $375.

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22. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food4service1ambience5

    We had a okay Father’s Day experience there! Lobster tails were over cooked but all other food was good! They ran out of the dessert which was on set menu for Father’s Day but they did give us something else that wasn’t on the menu which turned out to be very good. We all had a pleasant experience with our food in the end and there was a very nice view. The service was lacking, we asked many time for water that sat empty for over 30 minutes after asking for more which seems very odd for a place this nice. It was very hard to get the waitress to the table as she never seemed to be inside. But it was a very nice setting with a great view so it turned out to be a very peaceful evening there.

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23. CW

    ChristopherW

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food2service1ambience3

    I’ve never had a worst experience at the chart house. First no one told me when I made the reservation that there was a limited special menu. When we got there they didn’t have half of the items on the very limited menu. We didn’t receive the bread because there was no butter. The lobster that I payed extra for was not completely cooked. We didn’t receive our drinks until after we received our dinner. Service was horrible to say the least. They ended up taking $90 off of my bill.

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24. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Our waitress was great. She really took great care of us.

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25. D

    Debra

    Washington DC

    16 reviews

    3.0

    16 reviews

    Dined on June 19, 2022

    overall3food3service3ambience3

    First, we do not recommend going to The Chart House on a Holiday. It took 30 minutes to find parking, lots were full and flat rate was $20 in the one not full parking lot where you exited later by a narrow ally. Wales 9 blocks which was fine. Got to the restaurant early. The Welcoming Committee was that the right hand didn’t know what the left hand was doing. Was told to follow Hostess and we had to come back because the table had already been given out. One nice fellow recommended sitting upstairs and there was a window view. Later told no availability upstairs. Didn’t get the requested table near a window. Not a big deal. We didn’t have a waiter come to our table until over 20 minutes later when I saw what looked like to be a manager. Called him over. He served us water and got us some bread. Finally, a server who said he was asked to wait on us came over from another section. We quickly ordered apps and our food from the pre-fixed menu ($68 per person) figuring it would take forever to get our meal. It all came out. All was pretty good except the main person, my husband’s Prime Rib had little flavor. Getting steak knives 15 minutes after getting our steaks was a bit late! One guest at another table had to get up and get his own water, pouring it from a pitcher. Sanitary? After $550 for 4 people, No, I would not recommend The Chart House in Alexandria.

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26. OT

    OpenTable Diner

    Washington DC

    4 reviews

    vip
    3.0

    4 reviews

    Dined on June 19, 2022

    overall3food3service3ambience4

    Soups were lukewarm, Felt rushed..entree came before appetizer was delivered. Charged for salad never delivered. Understand Father’s Day was busy, but service was only adequate. Had to request everything (forks, water)

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27. DT

    DonT

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food3service1ambience3

    Server was very unattentive and kept blaming fathers day and making excuses for being busy but tables were empty and other tables around us with different servers were being served much faster. Seems like our server did not want to be there that day. No bread was brought out and dessert was forgotten until we asked. Also took 25 mins for the check.

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28. GP

    GreatPlaceToDine

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We always dining at the Chart House. We have never been disappointed. Food was excellent as always.

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29. DH

    DeborahH

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food1service1ambience4

    The service was slow. Never refilled drinks. Food was room temp and the steak was raw. Didn't bring steak knives or ask if we needed anything. Bad experience.

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30. RW

    RosW

    Washington DC

    1 review

    vip
    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Food is fresh and service is very good. Love it there.

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31. B

    Brian

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on June 19, 2022

    overall1food1service1ambience2

    My wife and I visited the Old Town Chart House to celebrate her birthday and my first Father’s Day. We had a reservation that day. We were seated in a nice room of the restaurant with a beautiful view. The window sill by the table was stained and dirty. My wife’s appetizer plate was dirty and we also heard other tables next to us complaining about their glassware and plate ware being dirty. The fixed price menu that day was mediocre at best. Applebees quality at Capital Grille prices. Actually Applebees might have been better. Our waiter started to clear our half eaten burrata and melon appetizer while we were still working on it. Instead of first asking if we were done he had already picked up the plate from the table. When we were finally done with the appetizer, salad and soup the plates were not cleared when the entrees arrive. We had to wait another 10 mins to get our waiter’s attention to bring out a steak knife for my wife and to clear our table of used plates. It was another long wait before my wife got her steak knife and I was left waiting to decide if I should use my used butter knife to cut up my ahi tuna because I was not given a new. We would have liked to also see the steak knife brought out wrapped in a napkin or on a serving plate vs. hand carried. The waiter was safe with carrying the knife but when it was presented the blade brushed his sleeve. If it was wrapped this wouldn’t have been an issue. It was a bit busy but not so busy where people were queued up waiting. Staffing levels also seemed adequate for the volume of patrons. The slow service we experienced might be because all the wait staff had to line up at one single register to put in orders / close out tabs. Not efficient at all. This use to be our go to restaurant in Old Town when we dated 15 years ago and had many good memories. With many better food options in Old Town its sad we are left not wanting to ever return to the Chart House to celebrate special occasion.

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32. TD

    TiffanyD

    Washington DC

    10 reviews

    5.0

    10 reviews

    Dined on June 19, 2022

    overall5food2service5ambience5

    Let me start by saying our waiter was excellent. I can’t remember his name, but he did and outstanding job. Now for the food… First of all, I thought we would be able to order brunch because we went during those hours. I knew that they had a Father’s Day menu which I thought was dinner, because that’s what it said. Our reservations were at 12:15 (brunch/lunch) time. I didn’t like being forced to have to order the $69 3 course meal. Which would have been fine if my meal was good, but it wasn’t. The only thing I was happy with was the appetizer, starter and dessert. My meal was terrible! I know I ordered my steak “well done” but this thing was just burnt. Let’s call it what it was. I didn’t even bother sending it back because it took long enough to come. Thankfully my father, sister and mother enjoyed their meals at least. But they should have been ashamed sending mine out. Maybe that’s why my waiters face looked tight when he sat mine before me. He knew. SMH. I ordered the New York strip. Which now that I think about it, it was supposed to have some type of mushroom merlot sauce on it. It didn’t even have that! Please see attached pic. That 3 potato mashed mess was tasteless. Please do better and next time.

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33. B

    Byron

    Los Angeles

    31 reviews

    vip
    3.0

    31 reviews

    Dined on June 19, 2022

    overall3food2service4ambience3

    Very limited brunch selection and it took quite a while to get served.

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34. A

    Amok

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    The ambiance was great. We enjoyed the patio seating on the waterfront. Portions are smaller than expected but service is great.

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35. L

    Luge

    Philadelphia

    1 review

    vip
    3.0

    1 review

    Dined on June 19, 2022

    overall3food1service3ambience5

    The food was over cooked and very dry.

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36. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on June 18, 2022

    overall1food1service1ambience1

    One of the worst “fine dining” experiences I have ever had. Steaks were extremely overcooked not once, but twice. Appetizers came out after the entrees. Never even given refills of water and plates were never cleared during the meal. Being that we were there for our anniversary I was extremely disappointed with the experience.

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37. g

    glfahlc

    Washington DC

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    we had wonderful seats with a view of the water and all the passersby. aswell as eceptional service

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38. OT

    OpenTable Diner

    Washington DC

    3 reviews

    2.0

    3 reviews

    Dined on June 18, 2022

    overall2food1service1ambience5

    The location and the ambiance is amazing! I have visited this location and the Annapolis location but never experienced this level Of service. I am saddened by the change to the menu items, dirty glassware, over cooked food and poor waiter service. Although, it was 60% occupied on a Saturday we had reservations at 5 which they accommodated at 4:45pm. However, that was the only plus to our visit. I will only return for the drinks not the food… The managers lack the care so I will never ever bring another person to this place. Overpriced for no reason!

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39. DA

    DanaA

    Washington DC

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food5service2ambience3

    Service was poor.

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40. TD

    TomD

    Washington DC

    6 reviews

    3.0

    6 reviews

    Dined on June 18, 2022

    overall3food5service1ambience4

    My family visited the Chart House a month ago and had a great experience, so we decided to go again yesterday. Unfortunately, the experience was not nearly as good the second time around. The food was still great, but the service was very slow this time, to the point that we were nearly late for a performance later that evening. This was despite budgeting 2 1/2 hours for dinner before needing to leave, with only four people. The issues were as follows: - Waiting to be seated despite having a reservation - Waiting 20 minutes after being seated before a server even came over for a drink order - Very little checking by waitstaff to determine how we were doing (if food was ok, needing refills, etc.) - Being assured that dessert would be out shortly, only to experience multiple delays (we would have just asked for the bill if it was going to take that long) - Finishing late despite informing staff up front of our engagement later that evening. I understand that things happen in restaurants (lack of staff, kitchen being backed up, etc.), but the staff also need to be honest and up front on these issues, rather than creating a negative experience. If this were a generic chain restaurant I could let these issues slide, but for a restaurant this expensive it should be better. I still recommend this restaurant based on last month's experience, but people need to be aware that their experience may or may not be positive when dining here.

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