Chart House Restaurant - Alexandria

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1. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service2ambience4

   Didn’t acknowledge my daughter’s birthday! We also had to ask someone to service our table after sitting for at least 20 minutes. I’ve never received poor service like this.

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2. NM

   NicolasM

   Washington DC

   1 review

   vip
   3.0

   1 review

   Dined 5 days ago

   overall3food3service2ambience5

   Appetizers were great. Main course was overcooked and not very tasty. Service was bad

   Report
3. OT

   OpenTable Diner

   West Palm Beach

   2 reviews

   vip
   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   We had a wonderful waitress which provided excellent service. Wish I could remember her name.

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4. OT

   OpenTable Diner

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food1service1ambience1

   Although we had reservations, we were not allowed to dine. Asked on the person we spoke to the information on OpenTable was not correct and we had to call for reservations. Highly upset because we frequent chart house and we're looking forward to dining there again to celebrate. If information isn't correct then please update policy and hours

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5. J

   Jenniferm

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food2service1ambience2

   This was a terrible experience. The service was horrible. The food was decent but we were there for my son’s 18th birthday and the service was terrible. We waited for our table even though we had a reservation. We had to wait for our food. We had to ask multiple times for for my husband’s soup he ordered as an appetizer. We ordered a steak and didn’t get a steak knife. Had to ask three times before we got the knife. This is such a beautiful location, it is so disappointing that the food is so average and the service is so bad

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6. OT

   OpenTable Diner

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience4

   Very nice experience!

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7. LO

   LocalOldTowner

   Richmond

   60 reviews

   vip
   4.0

   60 reviews

   Dined 7 days ago

   overall4food3service5ambience4

   Server was outstanding food wasn’t hot at all so not great. Flavor was good. Slow

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8. OT

   OpenTable Diner

   Washington DC

   3 reviews

   vip
   1.0

   3 reviews

   Dined on January 15, 2023

   overall1food1service1ambience1

   Chart house is not the same—food quality is poor. The service was slow and my food arrived about 20m after everyone else.

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9. OT

   OpenTable Diner

   Washington DC

   10 reviews

   4.0

   10 reviews

   Dined on January 14, 2023

   overall4food3service3ambience5

   The restaurant offers good seafood selection with options to choose. The service was mediocre. The waiter could not explain what they offer as far as drinks, food components or any daily specials. The food used to be higher quality and portion is much less. I order grouper with falls vegetables. The fish was so small that looked liked a piece of potato rather than whole cut of fish. Too much butter on vegetable too. Because delay in service I didn’t want to wait again. Ambiance is great. The seats are comfortable and you have access to large windows toward Potomac river. Our table had candle but the waiter didn’t care to lit it. We needed extra napkins and I ended getting up and get my own napkins from another empty table. We had key lime pie and was delicious and washed it down with espresso ☕️The hostesses are not friendly as you expect when you pay $35-45 for a fish!!! I’ve seen better service in old town Alexandria for the same price. We actually dined early around 5:30 so it was not too busy to start with!

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10. R

    Ruben

    Washington DC

    20 reviews

    vip
    1.0

    20 reviews

    Dined on January 10, 2023

    overall1food3service2ambience2

    We have not been at the Chart House in Old Town Alex for a long time and our first impression was quite negative, it's not what it used to be! It seems that it needs a big update in all fronts. Perhaps the restaurant buzz has now moved to other parts of the water front, not sure. There was only one (1) server for 6 big tables with lots of people, we were asked to pay via our phones and it didn't worked. The menu has been drastically reduced. Try other places.

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11. AT

    AliT

    Washington DC

    12 reviews

    5.0

    12 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    We really enjoyed the entire experience from seating to dining at this location on the waterfront. The view at night was beautiful from any of the tables. The service was welcoming and very much on point during the entire evening. We enjoyed the excellent quality, taste and presentation of all of our seafood and steak meals. Including our son who was celebrating his birthday and enjoyed his fish and chips that was fit for two meals and the icecream ending. Yes, the pricing has climbed and did feel slightly more than we were used to over the years here, but there is a good variety and range for all. The lava cake didn’t disappoint as well, and we highly recommend it with the icecream on top. Looking forward to returning!

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12. WL

    WhatsforLunch

    Baltimore

    3 reviews

    4.0

    3 reviews

    Dined on January 8, 2023

    overall4food4service5ambience5

    My wife’s prime rib was overcooked. It went back, came out next undercooked.

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13. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 8, 2023

    overall2food4service1ambience4

    The waitress took forever to check on us. We had to ask another waiter for assistance. Very poor service. First impressions are everything and this was total miss. Just want to forget the experience.

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    It was sooo amazing. Food was great! And waitress was AMAZING. chart house definitely made my birthday one to remember

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15. OT

    OpenTable Diner

    Washington DC

    5 reviews

    3.0

    5 reviews

    Dined on January 8, 2023

    overall3food4service3ambience2

    We had to wait over an hour even though we had a reservation. The environment was a bit out of control and the staff seemed very overwhelmed. For the price of the food I expect way better service.

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16. RR

    RRRR

    Washington DC

    3 reviews

    vip
    1.0

    3 reviews

    Dined on January 8, 2023

    overall1food3service3ambience1

    They made us wait 40 min (!!!) past our reservation time for our table. Very poor management up in the front. Very poor at handling large groups of people. We were just a table to 2, at a min a drink should have been comped for our wait. Dinner was good but completely ruined by a MOUSE RUNNING THROUGH THE DINING ROOM!!! We told our waitress who was like, sorry I will tell a manager. No manager ever came out to even address the situation. After that we were OUT. Will never repeat this experience again.

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17. VS

    VSM12

    Washington DC

    8 reviews

    vip
    1.0

    8 reviews

    Dined on January 8, 2023

    overall1food1service1ambience1

    We had a reservation at 7:45 pm and restaurant was unable to seat us. Huge delays bc of a party. Manager (Eric) didn’t really care when I complained to him. Extremely unprofessional. I had my rehearsal dinner at the restaurant in 2016 and was shocked at their attitude.

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18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food3service1ambience1

    We came for a birthday celebration. The food was mediocre. Service was awful. We just felt like a burden because there was a private party scheduled at the same time as our reservation. Took a long time to receive our orders and checks. This was a complete different experience than the last time we were here. Extremely disappointed and not worth the $300 spent

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19. E

    Earnestine

    Washington DC

    15 reviews

    vip
    3.0

    15 reviews

    Dined on January 7, 2023

    overall3food3service2ambience5

    The service was below what I expected. The waiter was slow to respond to specific requests and did not warn about deserts that would take a long time to prepare. The food was mediocre.

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20. JH

    JazminH

    Washington DC

    17 reviews

    vip
    5.0

    17 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    Great food and service every time!

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21. LK

    LKHJJHAJH

    Washington DC

    18 reviews

    vip
    3.0

    18 reviews

    Dined on January 5, 2023

    overall3food3service5ambience3

    Waiter was awesome!!!! Food was average.

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22. V

    Vince

    New England

    2 reviews

    2.0

    2 reviews

    Dined on January 3, 2023

    overall2food3service3ambience4

    Overall disappointing for what should be an upscale establishment. Service was slow. Food was acceptable. Several napkins stayed on the floor the entire meal. This did not meet expectations.

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23. H

    Hope

    Washington DC

    16 reviews

    5.0

    16 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Everythibg was good!

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24. ZH

    ZiaH

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    Celebrating the new year, new day new chapter with dear friends over a lovely Sunday brunch

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25. S

    Skwoen

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food4service5ambience5

    Everything was nice for the new year's eve night, except for the lobster bisque soup we had which was too salty for our taste.

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26. DL

    DavidL

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Cozy dinner for two with a view and background music. The food was great and original.

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27. JN

    JohnN

    Los Angeles

    5 reviews

    vip
    3.0

    5 reviews

    Dined on January 1, 2023

    overall3food4service3ambience5

    We went for New Years’ Eve and it was absolutely amazing—the tables, the food, the service all things considered—with one major exceptions. The hostesses were so incredibly rude and affected. They acted like they were so put out by absolutely any simple request. We asked if we could wait for our table at the bar. They said they’d only call our name from their stand and if we didn’t hear, they’d give our table away. After dinner, we told them that a waiter had dropped a lobster shell on the floor and people were slipping on it. They rolled their eyes and couldn’t be bothered. It wasn’t their job apparently. We didn’t let that take away from an otherwise great night, though.

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28. OT

    OpenTable Diner

    Milwaukee

    2 reviews

    vip
    2.0

    2 reviews

    Dined on December 31, 2022

    overall2food2service2ambience2

    Food was just OK

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29. DE

    DonE

    Charlotte

    19 reviews

    5.0

    19 reviews

    Dined on December 28, 2022

    overall5food5service5ambience5

    Had a beautiful table by the window. Our server was excellent and helpful. We had a great Tom catching up with our friends whom we had not seen since the shutdown during Covid. I had the prime rib which was perfect. Our friends had swordfish, salmon and another prime rib. Everything was perfect. Wish I didn’t have to drive 7 hours to see our friends and visit Chart House.

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30. DE

    DeltaEvans

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5

    We were seated by a window with the perfect view! Our appetizer of Kim Che Calamari was superior! Each meal was tasty, and the portions were welcomed. Our server was very polished and professional - much like the servers in Europe. I highly recommend The Chart House Alexandria, VA.

    Report
31. EM

    EricaM

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    Very nice! Dinner by the fire. Beautiful views. Delicious food. Great service! There was a side door that was continuously used that let in freezing air, but other than that very good atmosphere and food!

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32. OT

    OpenTable Diner

    New York Area

    9 reviews

    vip
    5.0

    9 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    This is where we went for Christmas dinner. We were seated with one of the best views in the restaurant(second floor right in front of the main window) Beautiful evening views. Our waitress was excellent the entire night. The food was “top notch” and the drinks followed suit. Thank you for making this a night to remember Chart House!

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33. A

    Alan

    Washington DC

    18 reviews

    vip
    1.0

    18 reviews

    Dined on December 25, 2022

    overall1food2service1ambience1

    First of all, was seated in the middle row of the room. Secondly, it took 20 minutes just to get water. Third, the server didn’t give us her name until after she took our order. Fourth, you were out of one of the pre fixe menu. Really? Fifth, the salad arrived before the cocktails. Sixth before we could finish our salads, the entrees arrived/ /twice! And the prime rib was lukewarm. Bad might all around.

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34. TG

    TysonsGirl

    Washington DC

    70 reviews

    vip
    4.0

    70 reviews

    Dined on December 25, 2022

    overall4food5service4ambience5

    Chart House always does a good job with Christmas dinner, although we do miss the spectacular salad bar. The complementary rolls are soft and warm, the New England clam chowder was full of clam pieces, and the coconut shrimp appetizer was quite tasty with the rice sticks. My sea bass entree with gnocchi was good, although it wasn't as hot as it could have been. The chocolate lava cake is quite excellent - do not miss it! Our server, Lia, was quite personable and efficient.

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35. AR

    AmyR

    Orlando

    3 reviews

    vip
    2.0

    3 reviews

    Dined on December 25, 2022

    overall2food2service3ambience4

    We were disappointed that on Christmas Day there was no a la carte menu option. The $75 fixed menu was way over priced for the quality of food and service. It seemed obvious that their location was so good that they didn’t have to try with high quality food and service — both were lackadaisical.

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36. TD

    TD1138

    Los Angeles

    35 reviews

    vip
    3.0

    35 reviews

    Dined on December 25, 2022

    overall3food3service3ambience5

    Table location was excellent. First course was outstanding. My wife's lobster was excellent. However, my Prime Rib was really poor. The manager did replace it but it was only marginally better. Service was universally slow and the waiter got the dessert order wrong. I guess the bottom line for me is stay away from Prime Rib and you will have a great experience.

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37. CH

    CarolH

    New England

    43 reviews

    vip
    5.0

    43 reviews

    Dined on December 25, 2022

    overall5food4service5ambience5

    We loved our waiter!!!

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38. OT

    OpenTable Diner

    Washington DC

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 25, 2022

    overall5food4service5ambience5

    Went for Christmas dinner with a friend. I didn’t feel like trying to figure out parking in DC for the restaurant they suggested and saw Chart House still had reservations a few days beforehand so opted to go there. I’ve been to Chart House many times over the years, though it’s never been a “first pick” place more of a “oh let’s just go to Chart House” decision. In that sense, Chart House is always reliably good. Definitely at least a 4-star but rarely a 5-star, experience. We were seated at a table in a lovely area, I had literally been seated at the same table at least 10x over the years. But for the time of the day this day, the sun shone very brightly right in my eyes. So brightly I asked to move, a request they were thankfully able to fulfill even on this busy day. Our server was very professional and amiable even though my friend was acting a bit grumpy as she’s occasionally prone to do. Food was very good as always but didn’t quite reach “outstanding”, again as always. The view was amazing, one of the best in Old Town, and the restaurant was very clean and new-looking as it was fairly recently remodeled (Recently considering I had my first meal there around 20 years ago). Staff was excellent and very accommodating. My Chart House experience this day could be summed up as “old reliable” and enjoyable. I will definitely go back to Chart House again and again in the future as a backup I’m sure, and I readily recommend it if you’ve never gone or are looking at a few places and just can’t make up your mind. I’m positive you’ll be satisfied as long as you’re not expecting to be “wowed.”

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39. AK

    AnnieK

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on December 25, 2022

    overall2food4service1ambience4

    Lunch took FOUR hours. The service was so slow, it was an hour before we got drinks, another 20 minutes before they took our order, and two hours until our food started arriving. The food was good, but the service was horrible. They didn’t say they were short staffed, but if they were they shouldn’t take so many reservations.

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40. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    It was both Christmas and an different special occasion for me and my husband. The staff signed a card recognizing the occasion - such a nice gesture. The waitress was very helpful, and host staff were accommodating to our request for table location. Food was superb. Highly recommend it.

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