Charlie Palmer at The Knick
The restaurant’s adjacent lounge offers a menu of lighter fare, and, in a nod to the hotel’s legacy as the rumored birthplace of the martini, an exceptional cocktail program featuring the signature Knickerbocker Martini and inventive new favorites.
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Valentine's Day Special Menus & More
This Valentine's Day, have a dinner to remember as we offer a decadent three-course menu with a romantic shared dessert, for $68 each guest, in addition to our a la carte menu.
Thursday, February 14, 2019
Service is absent throughout my dinner, with multiple attempts needed to get the staff to take our orders, remove dirty plates and refil drinking water. The staff was also pretty rude throughout the ‘ordeal’ and doesn’t seem happy to be working there. To cap it off they charged a 21% gratituity straight on the check despite not providing any service whatsoever. The only saving grace was the pretty decent tasting food. Otherwise it’s a pretty forgettable experience. Lots of room for improvement.
Our reservation was for 730 but we weren’t seated until 8. That was ok bc there was space in the bar for us.
It was a little weird that they brought the side dishes ( cauliflower gratin and french fries) with the appetizers. But the food was delicious and the kitchen was accommodating. Nice servers.
Great pre-theatre menu options, if somewhat limited. Amazing service, attentive staff. Excellent drinks, if cocktails are pricey. Food was very good, portions were good sized. Chicken dish could have have used slightly more vegetables and less arugula on top but it was still a very good meal. Date Pudding was excellent capper and the chocolate tart was superb.
mucha improvisación, nunca llegó la comida
We must have been the table that sent at least 3 meals back. Waited 45 minutes for our food. 2 chicken dishes were cold, sent back. Ahi tuna tasted like Pepperoni, sent back and asked for chicken instead. Chicken came and was RAW. Still waiting for hamburger to be served to one person. Burger finally comes and is RAW, sent back. I asked the waiter what the problem was in the kitchen, I heard everything was going to be good now since the executive chef had now come in. Scary!!! They did compensate with a couple of drinks and deserts and did take off 3 of the meals, but this is not what we came for. Would have been much happier with a great meal! Waiter was very apologetic. It was so bad we had to laugh especially when we looked around and everyone in the restaurant were having issues.
Waited over an hour to receive our salads, left before it was served. We were essentially ignored and “reassured” our food was coming. We explained we had theater tickets for 7 and arrived at 5:15. Left at 6:30, hungry and upset. Luckily, their was a hot dog stand outside the theater to tide us over. Very disappointed and we are Charlie Palmer fans. Go to Aureole across the street instead!
Checked in 25 min before reservation. Was escorted to the bar until we could be seated. No one came to get us to seat us. Went back to hostess..was told they canceled the reservation for a no show. Waited over an hour for our food! Table next to us sent at least 3 dishes back cause they were not cooked. Service however was good. Waiter felt bad and gave us a glass of wine! A very memorable experience and not in a good way! To top it off I get an email from open table basically scolding me for not showing up and how that puts the restaurant at an inconvenience! My entire reservation was an inconvenience to us!
The chicken dish I had was incredibly pedestrian. The drinks were good, but super expensive. One drink was $24! Even the tea and coffee was over the top expensive. When you end up paying almost $500 for 6 people and 4 people don’t have appetizers or desserts you at least expect to be wowed by the food. Not even close.
Lovely Christmas day meal, made our stay seem more special.
A total disappointment. Apparently no one checks inventory as the first 3 wines/bourbons we attempted to order were all out of stock. They also left a cocktail menu of cocktails that were not available, save one. Service was OK, but please refill my water and ask us if we would like more than one undersized morsel of bread. Only one special was available - a dinner. nothing off menu for an app or soup.
Appetizers were weak - bland and miniscule.
Dinner was fine. But, that's all. Nothing to rave about or praise with either meal.
Decor in the actual restaurant is cold and aging and maybe they would have figured out by now that being blinded by a screaming bright, full building sized advertisement should warrant some kind of effective window cover.
I find it hard to believe that this restaurant is being actively managed and that it has the reputation that it does.
I thought this was going to be a nice, relaxing dinner but it was very loud and the service was poor.
My friend and I stay at the Knickerbocker at least twice a year and usually go to Charlie Palmer's before a show when we are pressed for time. The pre-theater menu is good, but doesn't have a lot of choices. That being said, the beet salad is great, but the minestrone soup is not substantial enough, consisting mainly of broth. The chicken is fine but not outstanding and the desserts are very good. Generally, we stay at the hotel and that is why we go to this restaurant, but given their excellent breakfasts, it would be nice if their pre-theater dinners were of the same quality. Also, we were there during right before Christmas and they need to think about their choice of decorations. Purple lights on one set of birch branches doesn't really suit the location. They need to do some white lights and lots of them.
Extremely disappointing dining experience. The biggest negative was the terrible service. We were a group
of five. One of our party was served after we were all finished. The waiter seemed frantic. He said he wouldn’t charge
for the late coming meal, but it showed up on our bill. When we pointed it out, he subtracted it. My daughter had the
flatbread which she said mediocre, and I had the mussels, which tasted good, but were minuscule. The classic creme
brûlée was $16 and was pretty basic. The ice cream sampler was tiny. I did like the ambience which was roomy and
quiet for New York. The women’s bathroom was closed, so I had to go to the rooftop one. As the elevators are extremely
slow this was a major inconvenience. There are so many restaurants in New York. I would definitely skip this one.
Food very good. Could have been warmer. Great look and feel. Super menu ideas. Great wine.
Service was terrible. Our dinner took over three hours. They forgot to bring coffee after we asked for it. I would never go back for dinner maybe just drinks at the bar
Food was good but not spectacular.
Six of us, three couples, went for dinner after a matinee. We ordered a variety of dishes. One of the couples was clearly cursed. One entree was never ordered. The other entree arrived cold and was sent back. There was an apology for both. The late entree arrived at about the same time as the heated chicken. Surprisingly while the cold chicken was heated, the side vegetables on the same plate were not! The food the other two couples ordered arrived in a timely manner, delicious and were all at an appropriate temperature. After dinner almost everyone ordered coffee or tea. Both members of apparently cursed couple ordered tea. Again, one order was not served until, again, this oversight was pointed out. This time not even an apology.
Chicken under the brick was dry- try smaller brick
Everyone in our group thought the food was outstanding. We had a quiet table near the back in between shows. Timing was perfect. The service was great.
Came 2 years ago for the first time on a friends recommendation for pre or post theatre meal. Was very good then and we enjoyed it as much this time. Probably the nicest place to eat in Times Square
Pre-fixe dinner for Thanksgiving was wildly overpriced, service left much to be desired. Turkey roulade was dry and flavorless; the appetizers were all delicious especially the shrimp and crab. Desserts were lacking - a maple mousse with the equivalent of canned apple pie filling, a mini pumpkin pie with a stale crust, and a pecan pie square that was dry. The bourbon sauce, all 5 tiny drops, was delicious, but there wasn’t enough!
Amazing food and service on a busy night - Thanksgiving.
Was made to feel special as was dining alone. Attentive and friendly servers.
Would definitely recommend and, will return next time in NYC.
Thanksgiving very dissatisfied dry turkey
Tiny portions which for men was a challenge
Very expensive 1k for 4 people
Sorry I love your restaurants and have been to dry creek on thanksgiving in the past and it was fab
Waiter was great !
The Thanksgiving prix fixe was mediocre at best. The selection was very limited. The turkey was dry and tasteless, the sides were boring as well as microscopic, and the restaurant was under-staffed though not crowded. Very nice room but a very forgettable experience except for the price tag.
It wasn’t great to be honest. My guest ordered a $50 steak that was pitiful. Waiter came by to take drink orders but skipped half the table before he left. I was charged for $10 for a can of beer that was poured at the table. If you are serving the beer out of a can please dont’ pour it at the table. I expected better for the cost. I wouldn’t go back.
Service was horrible. Slow, poor manners and behavior by waitstaff.
Food was decent. Service is a shame.
Food, Service, and design were all great, the only issue was the breeze, the AC was running and blowing so I kept my coat on. Suggestion, maybe redirect the AC so the palm leaves don't sway. Otherwise great location, but really not much of any view.
A very bizarre experience ; food delayed; check presented to one woman of the two couples ; bill retracted and recalculated ; bathroom A MESS; totally unprofessional for charley palmar ; wrote them before writing this and never heard from them
Really shoddy service. We were ignored in a restaurant that was half-full. Food (steak) arrived cold. Wine order finally came half way through meal. Charlie Palmer is usually better than this! Shocking.
Great spot and an escape from the pace of Times Square!
Great view. Ok food. Good wine list. Underwhelmed by the pasta.
Very comfortable in a good location for the theater district. Staff asked what our curtain time was, and we were out on time without feeling rushed.
Good bread and pasta. Would go again.
Service level is not up to the price point and needs to be significantly improved
Leyton...that's the name you need to remember and ask for..Leyton! He is not the manager, but should be. Not taking anything away from management, but this server is on point! We enjoyed dinner very much. The menu is ample, not huge but nice selections without being over the top. My husband had swordfish with blistered tomatoes and a beautiful beet puree and I had a mushroom pasta dish with a light creamy sauce, delish! We also, shared the scallops which were served in a vibrant green goddess dressing my a hint of lime, beautiful ! and we also had the steamed asparagus which was served with a fried duck egg ontop. The wine list and cocktails are all winners and we enjoyed ourselves so much. The service was perfect! Leyton, he is professional, friendly, precise and his standards are what they should be in an environment like this. Wonderful experience and we will be back !
Oasis in midtown
We went for brunch on Sunday before the show. It was quiet we had wonderful meals from eggs Benedict to tuna salad. Unhurried atmosphere. Would recommend and will return since the location is great for the theatre
I've eaten lunch at the restaurant a number of times and went for dinner pre-theater. Hostess told us 15 minute wait - when we pointed out we were going to theater she seemed annoyed that we were questioning her and reiterated the 15 minute needed to prepare our table with a rather ungracious attitude. When we were seated there were 12 or more empty tables - all ready for seating. Our waiter introduced himself and then disappeared for 15 minutes and only finally came to take our order when hailed by my husband. We had to ask for bread when our salads arrived. It seemed as though they were short on staffing with lots of rushing around. Given the prices, I think customers are entitled to expect better service and less attitude from the staff.
Very good food, very slow service (had to forego dessert to get to theatre on time, after allowing ninety minutes for the meal).
The service was the worest! Food fair.
Although we arrived at 5:30p & told our server we had a 7:30p curtain we did not have time to eat our dessert from the prixe fix menu. Very disappointing issue in kitchen with not good communication to us.