Whether celebrating with family and friends or hosting a corporate event, we offer several different arrangements for group functions. Semi-private accommodations can be made for group luncheons or evening events for 10 to 60 guests.View Private Dining Details
Saturday night family dinner. Restaurant was half full, under-staffed and dirty. Our evening was around 2 hours which doesn’t bother me. What did bother me was the service. 2 of our 4 options were not available. All the tables around us were empty and never cleared and clean. Not happy, considering this used to be a staple restaurant in GR.
Everything was delicious at Charley’s Crab but when we arrived with a reservation, we had to wait 45 minutes to be seated. When we were finally seated, we noticed that over half the dining room was empty. This tells me they were either under staffed, or they just like 20 ppl waiting for tables.
Once seated, we had to wait 20 minutes for a glass of wine we ordered. Lol our waitress brought an empty glass and said the bar was backed up too. The rest of the dinner was lovely. Appetizers and Meal very good and came very quickly.
Unfortunately, our most recent experience this past Saturday evening, at Charle's Crab wasn't good. We were seated 50 minutes after our reservation time. Wait/service interaction at our table was an additional 15-20 min. Apparently our planned waitress had become ill. The manager came by to suggest they were working on the problem...but apparently wasn't able to take a drink order himself.
Needless to say...dinner took a bit longer than we planned. The food was ok...not very warm when it arrived at the table. The table adjacent to us (4) people...seated well before we were, took even longer to be served.
As we all discussed (and laughed)...it this was the worst thing that happened to us that day...well, it was still a good day. Even comping a drink might have been appropriate. Anyway....hard to get excited to return any time soon, or recommend to a friend.
Had reservations for 7:00pm didn't get seated until 8:00pm.. Didn't even have the energy to say anything to management because i was so hungry!
Food was great. Service not so great. Sat and waited for drinks several times. Waited with empty coffee cup and water glass for more than 10 minutes. When paying $172.00 for 3 people service should be exemplary.
We had a Friends 'reward for a birthday. When we paid for our meal we noticed that the $25.00 was not deducted from our bill. We had paid with a gift card and were told that since we had enough on the gift card to pay for our bill, the $25.00 reward would not be deducted, but would remain on our account. This is the first time we have encountered such a situation, and we feel that the $25.00 should have been deducted even though there was enough on the gift card.
Our food and service were excellent, however.
Food was good and pretty decent. The building however looks like it is not being taken care of. Wallpaper falling off and cracked wooden beams
It was Valentine's Day and we had decided NOT to fight the dinner crowd so we had an early dinner about 3:30 PM. We were surrounded by about a three-quarters house. The food was amazing, right off the menu. Shrimp cocktails were as good as we've ever eaten. My Salmon was excellent and her Caribbean Combo left her swooning. Our only argument was over who had the best entre. Truly it was a memorable experience. Rolls and crackers were also outstanding. Desserts were the perfect ending to an absolutely beautiful dining experience. The beautiful Grand River just outside was the perfect backdrop for our Valentine's perfect date. We've eaten there many times before but this one topped them all. The food and ambiance is always noteworthy which is why it is one of Grand Rapids' favorite places to eat. Anyone who's ever been there will always recommend it to friends! Oh, and our waiter, Blaze, was a good as the food, always anticipating our every need! Try Charlie's Crab and you will love it ...... We do, often!
Dave and Jan from Lowell, Michigan
Ordered a medium rare filet. Came out rare. Sent it back. Took 15 minutes and came back medium on edges and rare in the center. Ate half brought the rest home to finish cooking the rest. Guess you don't order steak at a fish restaurant.
Hadn't been there in awhile and decided to go for valentines. Server had too many tables and we were largely ignored. Prices have gone way up and everything is ala cart which I Dont have a problem with but if you charge that much service should be impeccable. Asked for water three times, got an apology for forgetting, but never got the water.
Went there 2/14/18 for anniversary dinner. The locale was great. The frozen river was a great sight to take in. The food would have been a lot better had it arrived to our table HOT. M yfillet was warm at best. But even at that the food did tast good!
2nd time in a row that we’ve been disappointed. Food quality not up to a top dining level. Charley’s Crab is more of a specialty restaurant ( seafood) than a top notch restaurant.
First time there and loved everything!! Highly recommend.
Service lacked a bit but overall experience was OK. Traditional fine dining
Food was excellent as they were running some Valentine's specials which we selected. Our server was very attentive to our needs and questions about the menu. We ordered a Tuscan shrimp & scallop dish which had sundried tomato relish on it (excellent) and a crab stuffed salmon (also excellent). Our appetizer were deep fried lobster bites along with the always excellent rolls. Completed the meal with a shared strawberry shortcake dessert. Overall an excellent experience. I will say though that the restaurant needs some minor repairs or overall updating as we noticed from our table several water cracks/leaks. These should be addressed immediately as some of these cracks/leaks were over tables. The restaurant is looking a little aged and needs a facelift but I don't know if they get the volume needed to support a facelift. Charley's Crab used to be the only good seafood restaurant in town but no longer is. As a result their business has appeared to have dropped off. Too bad as the location is right on the river. Need to freshen up the space a bit.
Excellent food as always with the exception of the Cobb Salad which had all the ingredients mixed together and an odd maple flavored dressing; very good service. The venue was a bit noisy but since it was a brunch there was a great deal of foot traffic.
I ordered fish, unfortunately the bones were not removed. With seafood being their specialty, I expected more attention to detail for problems like that. Also, the scallops were over cooked (both in entree & appetizer). I doubt I will return anytime soon.
Good food good experience
Our table had a great view of the Grand River. The crab legs were excellent. My husband’s steak was over cooked.
Very expensive. Food portions tiny. Salmon=2 bites. Was very different from the last time we visited. Veggies were very oily. Might not go back.