Charleston's Restaurant - Scottsdale

4.5
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519 Reviews
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$30 and under
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American
Charleston’s is a casual, upbeat restaurant with a modestly priced menu featuring traditional American classics prepared from scratch daily. The atmosphere is warm, cozy, and inviting, utilizing dark woods and gas lighting to create a handsome, casual and comfortable décor. Charleston’s focuses on providing its guests with an excellent price value and the highest quality ingredients.
What 519 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.3
value
Noise · Moderate
86% of people would recommend it to a friend
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g
E. Tennessee
18 reviews
Dined 3 days ago
Overall5food4service5ambience5

This is first time we had a problem. The side dish of carrots was cold, she got me another dish that were hot, but I was already thru with meal

PK
Phoenix
2 reviews
Dined 3 days ago
Overall2food3service2ambience4

Our server Ariel never offered us soup or salad. We didn't realize it until another table was served theirs. She never came back to check on us. The vegetables were bland. The chicken in the chicken fried chicken was so thin. It was more breading than chicken. This will be our last visit. We used to love this restaurant.

m
Phoenix
12 reviews
Dined 4 days ago
Overall5food5service5ambience4

The food is always excellent. I had the ribs, loaded baked potato and burgandy sauted mushrooms for my birthday meal. When the plate arrived it looked so awesome the people at the table across from me cooed over it! The meal did not disappoint. It was excellent. Our server was Eugene was great. He was personable and very attentive.

RA
Phoenix
3 reviews
Dined 4 days ago
Overall4food4service1ambience4

We love Charleston's,, but disappointingly our most recent visit marked the third time the service was poor, and not reflective of the high standards your restaurant usually provides. I believe this service not only impacts ones' choice of dining options, but also, with customers it cuts into the ordering of beverages, especially alcoholic ones. Our waitress actually was rubbing the back of a another female employee for about 5 minutes while ignoring our table. and delaying our service..just crazy. Hiring waiters who do not understand the basics,,clearing tables upon a meal's completion, checking on re-orders of beverages, upon exiting no personnel present to thank you for the visit,,,etc, etc all add up to bad service. During the dinner I actually told my wife that your restaurant might be better with electronic ordering and food/beverage delivery might be a better idea in lieu of bad servers. My recommendation...change the manager who can hire and train a better level of customer service.

D
Phoenix
1 review
Dined 4 days ago
Overall5food5service5ambience5

I just live this restaurant. I select Charleston’s every time possible. The margaritas have a lot to be desired but the food is great!!

OT
Chicago
2 reviews
Dined 5 days ago
Overall3food3service4ambience3

Prime rib was a huge cut but very dry! Not alot of marveling!

g
E. Tennessee
19 reviews
Dined on February 17, 2020
Overall5food5service5ambience5

Good service and great food

OT
Phoenix
4 reviews
Dined on February 16, 2020
Overall5food5service4ambience3

One of my favorite spots!

TR
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

We went there for Valentines day, and man was the food AMAZING!... The food had so much flavor and my taste buds erupted with joy as I swallowed each bite.

Being a man born and raised in the South I'm use to flavor and that's something that I haven't found in Arizona. I Probably won't.... But Charleston's is the best food that my wife and I have eaten the 1.5 years that we've been in Az. Keep up the great work!

Tony R

OT
Los Angeles
18 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Charleston’s doesn’t disappoint as usual! It was the perfect place for our Valentine’s date. Our server, Monica was awesome! Can’t wait to come back again and again!

MD
Minneapolis
2 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Always great food and service.

JK
Phoenix
8 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Valentines Day and in spite of the restaurant being packed the service was absolutely great and the food was excellent. From the hostess to our server Chris the service was impeccable not rushed but friendly and efficient. The food was very good and exactly as ordered.

DM
1 review
Dined on February 13, 2020
Overall5food4service5ambience5

Really good food at a reasonable price. Ate there 3 times during our 2 week trip.

d
Phoenix
10 reviews
Dined on February 10, 2020
Overall5food5service4ambience4

The menu provides a very good selection including gluten free options. The food is good. The ambience is appropriate, and you are able to have conversation with others without speaking very loudly. We eat at Charleston's often and have brought others who have enjoyed the experience and will add Charleston's to their restaurant options.

JM
Chicago
2 reviews
Dined on February 10, 2020
Overall1food4service1ambience1

We ordered a second round of drinks when our food was delivered to the table. The drinks did not come until we were finished and the plates taken away. We refused the drinks as we were all finished with our meal. Our waitress was absolutely horrible. She never smiled. She never told us her name. And seemed quite annoyed if we had any request. This is not the typical service we have at your restaurant but it will affect us coming back again

o
1 review
Dined on February 8, 2020
Overall1food2service1ambience3

The service was horrible. Example we ask for a dry white wine and the server told us she did not know because she drinks red wine. You would think she would of asked someone else for a recommendation, that did not happen so we had to ask the bartender. I ordered medium rare French dip with mayo & creamy horseradish on the side. That did not happen so I had to request another French dip and they forgot the fries. We spoke to the manger about the situation and she didn’t seem to care. I’ll never go back!

OT
Denver
13 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Good food and excellent service

R
Los Angeles
12 reviews
Dined on February 1, 2020
Overall5food5service3ambience5

The food was fabulous! The croissants were to die for. We said it was for a birthday on the reservation and this was not acknowledged. The waiter brought our check over when he was clearing our dinner plates and said something like “since you guys ate a lot you probably don’t want dessert” and sat the bill down. It was very strange.

DT
Phoenix
3 reviews
Dined on January 31, 2020
Overall5food5service5ambience5

Our waitress was fantastic. A little noisy due to the people from the golf tournament. Food very good.

LW
Chicago
144 reviews
Dined on January 18, 2020
Overall4food4service4ambience4

Good food & service every time.
Tiffany is a terrific bartender/server.

j
Phoenix
6 reviews
Dined on January 17, 2020
Overall5food5service5ambience5

Service was good and food was delicious. We would highly recommend it.

OT
Kansas City
68 reviews
Dined on January 16, 2020
Overall5food5service5ambience5

The filet was delish. The baked potato was done the right way.
Our server, Chris, was excellent.

JK
Phoenix
9 reviews
Dined on January 15, 2020
Overall5food5service5ambience5

Delicious food, great service. Great choice for lunch. Also, the Peach Bellini was the best ever!

OT
Phoenix
3 reviews
Dined on January 14, 2020
Overall5food5service5ambience5

Great service and food! Croissants are the absolute best ever!! Light, flaky, sweet...totes delish!! My son and good friend had our annual "3 amigos" xmas dinner in January. We had the beat time because everything was perfect! Food is always done very well! Can't wait to come back!!

JN
San Diego
3 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

Charleston’s is a trusted go-to for my husband and me. Consistently good food and service. Pleasant atmosphere.

W
Las Vegas
6 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

Place was packed and that tells you there good but adds to high noise level Great place great value.

JJ
Minneapolis
5 reviews
Dined on January 9, 2020
Overall4food4service5ambience5

Our servers were efficient and prompt with our cocktails, food and wine. The shrimp scampi and the Charleston’s salad with croissant were delicious. In the past we have had the prime rib sandwich and the chicken piccata. Those dishes are equally as good.

OT
New York Area
1 review
Dined on January 9, 2020
Overall4food5service4ambience4

Great experience—little pricey for lunch

OT
1 review
Dined on January 6, 2020
Overall2food2service1ambience2

Nothing special. Waitress was too soft-spoken, didn't explain things well, disappeared for long stretches. BBQ ribs were barely warm. Had to ask for bread. Beverage (soda) served without ice cubes.

LL
1 review
Dined on January 2, 2020
Overall3food4service2ambience5

Not sure what's happened to Charleston's, service-wise. Whether there's been a change in management, or some kind of overall shift in customer service philosophy, the service is just not there.

Servers and management all seem to be on some sort of "autopilot" setting.
The enthusiasm and attention to detail that we came to love previously is noticeably absent now.

The food is still good, but, as with any dining-out experience, food is only part of the equation.

Probably won't be going back to Charleston's anytime soon.

LH
1 review
Dined on January 1, 2020
Overall4food4service4ambience4

Always a good evening out! Food is delicious. Service was really good for New Years Day!

SM
Phoenix
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Just a nice dinner before a movie on NYE
Very good

OT
1 review
Dined on December 31, 2019
Overall3food2service4ambience4

Our family is trying really hard to try new places. I really wanted to love Charleston's. We started off with a spinach artichoke dip. It was just OK. The little ones had Mac & Cheese and Grilled Cheese. The Mac & Cheese was at least fresh (not boxed), and the meals (kids meals) was a good deal for the price. My older daughter had a burger. It was so over cooked, she could barely bite into it. It was also $16, which I feel is a little steep for a burger. My husband had the chicken fried chicken. He said it was good, however not amazing, as our server stated. The mashed potatoes were excellent, though. I had the salmon salad. The salmon was delicious. The salad on the other hand was very plain. I asked our server to bring me some additional tomatoes (maybe some avocados and capers would help). Overall it was just OK but a little disappointing.

WT
San Francisco
5 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Went for dinner early on New Years Eve and were not sure what to expect. It was a great dining experience, with excellent food and very good and friendly service. The food came in a reasonable time period but we did not feel rushed. Highly recommended.

JS
Pittsburgh
1 review
Dined on December 30, 2019
Overall4food4service5ambience4

Our second visit, had lunch. Portions were filling and reasonably priced. Sara our waitress was very friendly and attentive.

SR
Chicago
12 reviews
Dined on December 29, 2019
Overall5food5service5ambience5

A favorite spot... we will return again soon!

JA
1 review
Dined on December 28, 2019
Overall3food4service2ambience4

It was good. Service was so-so. Ambiance was very good.

DN
Nashville
2 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

If your food is not done to your satisfaction, they ALWAYS rectify the situation until you are satisfied or it is removed from your check. Can order meals not currently on their menu, but they will accommodate if they have the items on hand. Try the croissants! They are to die for!!!!

MA
San Diego
4 reviews
Dined on December 27, 2019
Overall5food5service5ambience4

Always good food, service, atmosphere.

GA
Phoenix
1 review
Dined on December 26, 2019
Overall3food3service5ambience3

Food was ok, service was great.