The 20% imposed service charge probably makes sense but in practice it no doubt is the reason the service was so poor. The our waiter seemed to have zero incentive to be attentive and responsive. The food was excellent but the service was as poor as it gets. Our table wasn’t bussed. We had to track someone down to clear our table. We had to ask several times for our waiter to come to our table. When we finally got our check we couldn’t find our waiter again and after 15 minutes finally gave up and took the check to the front desk and asked to have someone run the payment. Unfortunately there was no way to reward superior service at Chandlers nor, as in this case, “appropriately” tip for the poor, inattentive and generally inferior service we received. With an imposed standard service charge restaurant management really needs to ensure a high standard of service by the waitstaff since their compensation performance is not directly (if at all) tied to the quality of service they provide.
The food was good and the location had a good view. I highly recommend trying the whisky crab soup. The service left more to be desired. I expected better service given the required 20% gratuity. Our waters were not refilled without asking during our dining experience and our waiter was not very attentive.
My wife and I had purchased gift cards from Costco. When we paid for the bill partially with the gift cards, I found that my debit card was still charged the full amount after we left. I returned and the manager talked to the waiter and sent him back to talk to me. The waiter assured me that the error will be corrected the next day. The manager never followed up with me.
We were celebrating an anniversary and our Valentiene's Day. Everything was perfect!
There’s only one place in Seattle to go for king crab!
For the price I would have expected better service and tastier food. The portion size was good. The service was fine but not exceptional. The food didn't taste any better than other places that cost half as much.
This is one of my favorite restaurants. We come here for date nights, Birthdays, when family comes to town, business dinners and any other time we’re downtown. The food is always fabulous, the staff is very attentive and it’s just always an enjoyable experience. We will goo back for sure and have recommended Chandler’s to many others. Keep up the great work!
Nice place food was good however for the price the portion was very small.
Although it was wonderful, we found out that Chandler's Crabhouse will be closing their doors for good sometime in September 2018. Paul Allen will be taking over the cove and put in more buildings. Daniel's Lake Union will also be gone but will reopen at the Hyatt Hotel. So sad to see Chandler's Crabhouse closing after 30 years!!
The service was outstanding and the food was fantastic.
My wife and I went to Chandlers to celebrate our anniversary and we were treated to an outstanding meal with impeccable, attentive service. We will return and I recommend it to everyone looking for a great dining experience
The clam chowder was one of the best that I've ever had. I was disappointed with the crab mac and cheese that I ordered. I couldn't find any crab pieces. Usually when I order this meal at other restaurants there are pieces of crab on top of the mac and cheese.
Enjoyable meal with personable and helpful service.
All of the staff were very courtious and professional. Our server Maria was excellent, and was extremely knowledgeable about the menu. Food was absolutely delicious and the restaurant was beautiful. Food was pricy but definitely worth it.
Chandler's Crabhouse is famous for their crab cakes and they deserve that reputation. Their 1/2 lb Dungeness Crab Cake is truly the best. We split one and each had a salad, and it was plenty! The ambiance and service was very nice, and we enjoyed our meal there. Great spot right on Lake Union -- get a view table. It's fun to check out the yachts.
I've never been disappointed with Chandler's. It's been a few years since I've been there, but I was shocked at the prices this time. In addition to the overpriced food, they now charge you 20% extra on top of the bill. And that doesn't include the tip. I don't know if that's how they roll in all of Seattle nowadays, but at those prices I can't afford to go back anytime soon. 3 people with 1 drink (1 pop, 1 lemonade, 1 cocktail) each and the bill was over 3 C notes. The food was great and the service fair - the waiter said they were short staffed on a Saturday night. I like the restaurant, just can't afford it.
Amazing as always. The view of the water is so comforting. Tasting the fresh seafood with superb service is nothing short of perfection!
We came for our anniversary, but were underwhelmed by the dining experience--especially considering the total for our meal was ~$200. Not the Friday night environment we were expecting!
At the start of the meal they put a note on the table stating that there is a 20% service charge applied to the check, to share the gratuity to all members of the team. Seems nice, but we had pretty lousy service (maybe because of this policy?):
The server came by infrequently, didn't interact much at all, and then took one of our plates while my wife was still eating! There was no personal connection with any of the service team, and in general we felt like we were imposing on people by frequenting their establishment.
It seemed like things were sort of half-way done, which was fairly disappointing for a couple Out-of-Towners coming into the city for a special night.
Our group enjoyed our experience. The Alaskan king crab legs were the biggest hit! The service was friendly an attentive.
We had lovely dinner. From start to finish, the food, service and setting was great.
Could add some veggies to the steak entree(other than mashed potatoes.)
The bread was hot, seafood was fresh & excellent service!