We had a lovely relaxed evening here. The owners take good care of their guests and go out of their way to make them feel comfortable and welcome. The dining pace is leisurely and it’s quiet enough to be able to enjoy a good conversation throughout the meal. Great cup of espresso with desert too.
Terrible experience. I used to love this place and would frequent it often. I especially liked their truffle specials. After three bad experiences in a row, I quit dining here. It's been a couple of years, so I thought I would give them another chance for mothers day. I requested a nice table for my family. They did exactly what they did the last time I visited; placed me in the ignore section, upstairs at the very back table. My back was against the wall and my stomach right at the table. Waited and waited for service. After 30 minutes had to ask for bread. The bread was finally delivered, but without Balsamic or Olive oil. Had to ask for that as well. My two boys ordered lobster ravioli. I tried it, and it was not so great. Nice presentation though. Would have been nice to have a couple of chunks of lobster. I ordered the veal shanks. They were tough and dried out. Just tasted like bad pot roast. The final insult was the check. $200.00 for such a disappointing meal was hard to get past. If that weren't enough, we were charged for the bread. Very disappointing experience for such a nice restaurant.
Mother’s Day lunch. I loved the place itself. And the flatware gorgeous. Kids loved drawing on the paper at the table. It would have helped if I spoke Italian, as waiter didn’t seem to speak much English. On three choices of salads for starters. Entree Food was good, didn’t take my breath away but it was good. Desserts yummy.
We sat on the patio. The food was fine, not great. The service was okay. They took 40 minutes to bring a drink and the drink had no alcohol and was not made correctly. The portion sizes are on the small side for being Italian food and for the price. Ambiance outside was excellent.
Not impressed with each time we eat here, the service is bad, by the staff messing up orders. Ordered 4 fish entrees and mine came out 15 mins late after our table received theirs as I was eating my salad which is what the waitress said. My experience is you're supposed to bring out at the same time. Management did not say anything and did not bring us water as we waited.
Not worth the price for subpar food. The only good thing was the live music.
Great service. Delicious food! Every meal we've had here has been exceptional. Hidden in a little alley off Park Street, but worth finding.
Very nice but it seemed they were short-staffed. I had to flag down someone several times for bread, bread reminder, and more wine.
It was excellent. And Diane was a great waitress that night.
The best food, delicious. The service is wonderful. Quiet environment.
This is always our 'go to' for a special occasion. It never disappoints, an the staff is very attentive. Rudy and Cheryl add extra hospitality, and Rudy's food is awesome!
Delicious and different appetizer, perfectly cooked salmon entree, great service, soft acoustic guitar music all made for a relaxing and very enjoyable meal.
We have eaten here numerous times and have enjoyed our experience every time.
Unfortunately this time our experience was horrible.
And several other customers around us left the restaurant.
We walked in with reservations for 4. They sat us quickly. After waiting for 10 mins we finally got menus and asked for bread and water. He came back with water and never checked on us again. Finally, after about 25 minuets I got up to ask for the bread, he brought it, and we had to basically grab his attention again to order appetizers, dinner, and a bottle of wine. We had now been there about 45-50 mins and before we ordered. The appetizers came to our table at about an hour after us being there. At that point our server asked when we would like our dinner order to be put through to be cooked. We were speechless and must of thought we misunderstood, since we ordered dinner when we ordered our appitizers. The entire dinner took 2.5 hours, and dinner was $190.
I spoke to a manager explaining that we were disappointed with the service. I expressed that I worked in customer service and everyone was experiencing the same inconvenience and it would have been nice to have known it would take this long. I was disappointed to see that they had not offered something complimentary, either the appetizers or the bottle of wine for the frustration we had expressed.
It was the worst, most disappointing service we had every experienced here.
We totally enjoyed our evening! The food was great and the service excellent. A wonderful find.
Food was very good but overpriced due to Valentines Day. Ambiance was excellent and the host person was a delight and gave us very special seating. Wait service was disappointing due to the check being delivered before all courses were served. Would consider going back but not during special occasion events.
It will be be the choice for Valentines dinner in 2019
We went for Valentines Day. The meal was overpriced at $70 per person. The wine list was restricted. Cera Una Volta has an extensive wine list, however,it was not available on this occasion. The ambience was fine. Music was fine but overpriced for what we got.
It's always our romantic 'go to' place. We had Valentine's dinner here again this year!
Although our waiter was a true Italian for Rome, he needed more training. He never came back with the bread he freely offered, the Parmesan, black and red pepper that we requested or to ask how our meal was. Checks were brought by someone else. We were a table of 8, family from all over the country, celebrating the life of a loved one passed. Not good enough service.
Wanted a place that would be quiet and comfortable for visiting parents, as well as accommodating to our kids (ie. not too loud, crowded, trendy...). Great food, lovely personal service. We are always happy when we go here.
Be aware when the waitperson asks if you want fuzzy or still water the still water will be $7. We should have asked for just regular/plain water.
If you want more bread that's another $3 added to the bill.
Rudy &!Cheryl (owners) do am excellent job !!
Fantastic choice for brunch
Went for my husband's Birthday on Saturday night (1/20). Had 7:30 reservations. The restaurant was busy due to Alameda Restaurant Week and there appeared to be large parties of tables upstairs. Once seated, it took quite a bit of time to get served water, later we had to request bread and continually request water refills. The service was sparse due to the restaurant being severely understaffed - only 2 servers and 2 bus people. Service for dinner took over 2 hours; plates were not picked up in a reasonable amount of time even though the bus person repeatedly walked past our table and looked at the empty plates/glasses. One of the bus people appeared to be very new and not well trained; yet they had her preparing desserts too! The Hostess finally cleared our table, boxed the leftovers and was going to come back for our dessert order. Even one of the owners started to wait tables ~ especially after 2 parties of 8 & 6 walked out due to poor service ~ they were ignored, got up and walked out. Our waiter, who was also difficult to understand - never came back and asked us how our meals or cocktails were; but we realized he was super busy having to run upstairs to serve large parties - so we gave him a "pass". It felt as though it was an "opening" night of the restaurant due to all the faux paus of just basic table & food service ~ not a restaurant with 14 years experience!
I ordered a Cosmopolitan and it was so bitterly sour - I had to request sugar in order to "save" the cocktail. The food was good however the Mushroom Risotto was bland and my husband's Salmon was plain and dry. It was perplexing why they would serve a heavy red wine from Sicily to be paired with his Salmon. (We did order off their special "tasting" menu). We finally left at 10pm and aren't sure we would go back.
Ate here for Alameda restaurant week. Have eaten here before and had some very delicious food and was looking forward to having another nice meal. As with all Restaurant Week menus, it was a fixed menu, but this included a wine pairing with 3 out of the 4 courses for $45! Deal! Fortunately the wine was pretty good and the salad was pretty good but the first course risotto was tasteless, dry and undercooked. The main course of pork ribs was underwhelming. I was expecting the meat to fall off the bones but it seems that they oven roasted the ribs and poured a tomato sauce over the top. The meet was actually tough.
Very disappointing dining experience.
My partner and I had been looking forward to checking this place out for a while. We love dining out and do so frequently.
This restaurant was self-described as “upscale”, so we had relatively high expectations going in... b our experience was otherwise.
The ambiance and food were “alright”; however, the service was downright horrible!
It was not particularly busy, yet it took over 20 minutes before the server checked in with us... and that long again before our (unchopped and subpar) salad arrived.
When we finished our salads, the girl who bussed our table removed the used dressing-covered forks and knifes from our plates... and casually tossed them back down onto the tablecloth, getting it all dirty in the process.
Upscale!? I think not.
Our main course was not brought until an *hour and a half* after we first got there, finally coming just as we were about to give up, close out our check, and go home (fortunately, we did not have after dinner plans or our schedule for the evening would have been shot).
While not bad, the food itself was unremarkable. I could easily have made better at home. We are foodies who live in the area, and have enjoyed much tastier, more interesting, and well-presented food (at lower prices) elsewhere in the Bay Area.
Overall, I rate this as an okay place to eat if you are hungry, in the vicinity, and can’t get a table anywhere else...and don’t mind paying for over-priced, ho-hum food.
We will not be returning to this establishment, nor would we recommend it.
This is the best Tuscan restaurant in the Bay Area. Definitely the warmest most generous owners/hosts. Unparalleled, in my experience.
Both Cheryl and Rudy are excellent hosts . Very friendly staff too!!
Sheryl and Rudy always provide amazing food and service! We loved having our New Years
Eve dinner there! The lobster was to die for! This is my favorite place in Alameda!
Had an early dinner on New Year's Eve and it was top notch. The service was excellent along with the food. The live band playing was also very good! We will return soon!
Solid traditional Italian menu. So nice to be in a restaurant where music is not blasting. I could have a normal adult conversation without going hoarse or deaf! Really friendly staff. Will definitely go back!
The restaurant was actually closed and no one bothered to let us know.
Went there for an office Christmas party, and we had high expectations. They restaurant was gorgeous. Two of my guests ordered the Sea Bass special - both filets contained MANY bones - at least one per bite. When I spoke to the server regarding the issue, she informed me that there is absolutely no way to take all of the bones out of the meat, and the quantity of bones was to be expected. She actually told me to swallow the bones, because that's what she does... Realy!?! We paid $30 a plate for food we could not eat. Two other guests ordered steak that was overcooked and hard to chew. Shrimp was also overcooked and rubbery. Terrible experience overall, and everyone in the office agreed they won't go back.
Excellent service, extensive wine list, and very good traditional pasta dishes. Despite a reservation, we weren't able to be seated for 45 minutes because the couple occupying our intended table wouldn't leave and the restaurant was packed on a Friday evening. The servers were so apologetic and kind about it. They obviously didn't want to be rude to the couple who had overstayed their welcome, and yet they felt badly that we were left waiting in the vestibule for so long. They comped us our first glasses of wine and an appetizer.
Well worth going off the beaten path the entrance is in an alley but the food quality is spectacular so was the service
The staff was very friendly and efficient. The food quite delicious. We have been to this restaurant many times and will continue to dine here. I highly reccomend C'erea Una Volta.
Ambiance and food were excellent. Service was good, but it took a long time to get entrees. definitely one of our favorites in Alameda!
Delicious, fresh & delightful
A small wonder. The food is great and the owner makes sure you leave satisfied.
This is always our "go to" for birthday celebrations and
other special events...even go when there isn't a special date.
Owners and waiters are on site and very friendly. Service excellent too!