Thank you to our server Lisa who was kind! Great experience overall!

Dinner was great Unfortunately they have some obnoxious and title patrons who decide to use their cell phone on speaker because everybody has to know their conversation but hey it happens and that's not reflective of the restaurants only of the Rich Little entitled bunnies around them who look like they were friends of somebody who work there

It was our first time going to Castello and we went right after patios re-opened and it was absolutely wonderful. The service was a bit scattered, but that's to be expected after months on lockdown. However, the servers were all extremely friendly and went out of their way for us.

The food was absolutely fantastic, and we felt completely safe and comfortable with the safety restrictions.

Thank you for a great experience!

Great food and great service! Would definitely return.

very good. food was nice and people were very nice too.

Service is terrible...
Our server keeps asking us every 2-3mins. If we decided for our meal and no bread offered! You have to ask for it... our server seems to be rushing all the time.
I still gave them 18% tip to support their business but will never go back there again...

High quality food and excellent service.

We had a reservation arrived at on time @ 8:15, we told to wait and didn’t get seated until 8:40. Then we ordered a bottle of wine and after bringing the bottle our server was MIA. We didn’t even get water for the table. Once she finally arrived to take our order about 20mins after seating she was gone again for another 20 mins. We didn’t get any bread for the table until just before the apps arrived and I had to waved down another waiter for some water. Our server returns with our tiny jug of water and says they ran out of pizza dough ... at an Italian place during 50% capacity restrictions. Just didn’t make sense.

Apart from the constant wait for every little thing, and having to ask for basic things like water refills, and fresh cutlery after courses, the server kept trying to upsell us items. Just came across a little rude since the service for standard items was falling below par.

Finally, at the end of dinner she was offering us dessert, when we had brought a birthday cake with us... the bill was being paid and were all waiting for the cake we brought. So I had to type it in my phone and asked her where the cake was. Her eyes widen and she scurried away to bring the cake. Returns with the cake and some coworkers to sing HBD - the effort there was noted but still the service can across as super unorganized

Overall, the food items alone were good 7/10, but not worth the sad level of service and constant waiting. Covid has done a number on places so we tried to be lenient but in the end you can find better Italian places. Hoping this review leads to some much needed improvements

Food was great, took very long to come to our table but it was very busy! Would definitely go back!

Worst Italian food ever

The ambiance of the restaurant is great, it is beautiful and even during covid it felt almost normal. However, the service was poor the night I was there. It could have been a one off night but it was not a great first experience in terms of service. However the food and dessert was tasty, and the choice of drinks was great.

Beautiful location and plating but food and service were not in line with the price.

Horrible food, horrible service

Great place to dine with the family. Everybody was very helpful. Great service

Another exceptional meal and experience. We once again had Yuri take care of us, and he is simply one of the best at his job we have come across anywhere in the world.

Waiter was attentive. Food was extremely mediocre.

Food looked good, could’ve tasted better. Good overall I was satisfied, good service and nice place

The food was very good & tasty. The service was fast !

We had a lovely lunch at Castello, a quiet ambiance with awesome food and excellent service. We met the owner Patricia and we loved her!

The wait staff was terrific, very good mannerisms and were patient. The ambience was nice, though the overall noise level was a little louder than expected, it was fine after all. The food was very good and portions were well served. I'd definitely recommend, will come again soon.

We had a great time - the service was excellent and the food was delicious!
We plan to add Castello Ristorante Antico to our regular rotation.

Fabulous-we met the owner and will be back

Went there to celebrate my Wife's Birthday.

Service was terrible. It seemed like it took a lot of effort to get things to us. Water... 5 minute wait... Bread... 5 more minutes... Plates for us to eat the bread with... another 3 minutes (they brought out a fresh stack of plates from the backhouse and stocked up their station before bringing us some plates). Drinks... another 5 minutes. And then they took our order. It's like they weren't expecting to have guests. They would address us but not really be ready to give us any service. For example, a couple of times, someone (a different person each time) would come to ask "is every thing ok" and then walk off and not clear away the dirty plates/cutlery. We had to flag someone down and politely ask them to take those. And then they kind of gave us a look, like it wasn't their job or something. Maybe it wasn't. We just wanted to have the table cleared.

The food was great... when you finally got it. But after our apps, we had to settle in for a long wait. We finally asked (politely) when we could expect to eat the rest of the meal and the waitress beetled off - presumably to get the food. Someone else came back and told us they sent our main course out for delivery and "it'll be out in a few moments" for them to remake our order. There was no apology for that, it was more like an "oops, your food will be right out". We skipped desert, they didn't ask us if we wanted to order any.

Paid full price for all of that. No discounts, coupons, codes or comps.

Celebrated my husband's birthday and they were so accomodating in helping us celebrate! The food was good and the attentiveness of the staff and servers was great!

We were seated right away, and served very quickly. The restaurant is very beautiful. Food came quickly and tasted very good. All the servers sang happy birthday which made for a very good experience.

We had a very lovely family dinner on International women’s day. The food and service was outstanding. Will definitely come back again. Big thanks to Mary for the hospitality and kindness!

Veal risotto was delicious but we were a bit disappointed with the Kevin O’Leary wine. Owner came to greet us at the table which was nice.

Exceptional service and food, with none of the casual familiarity that afflicts many restaurants in the area. We spent close to two hours luxuriating over a proper four course meal. This is the way Italian food is supposed to be enjoyed.

Nice place with good food. I would definitely recommend this venue.

The food was below our expectations. It wasn’t good and arrived cold.

Fantastic restaurant and staff. Food was fabulous and the service was really, really good. The owner and her family are the energy behind this place - will be back!

Good place!!!

We arrived to be taken to a lovely table that was quiet and away from others. Our server, "John" bend over backwards to ensure that we had a wonderful experience for my birthday dinner. Drinks and menus arrived quickly. We were told of the specials. Appetizers were delivered quickly. John arranged with the Chef for my special request to be honoured. The food, service and ambience were unmatched and wonderful. We shall return and hope to be at one of John's tables.

Very good service and food was good value as well.

restaurant layout is very interesting, service is good, I see it overpriced for the quality of food and portion size served

Wait staff were exceptional

Excellent food, service, value, and ambience. Highly recommend it and will definitely be back for more!

Our entire experience was horrible from start to finish! We show up , everyone was running around seemingly to be confused. They finally seat us out in a tent across the parking lot that had not even been set up. This tent was freezing until an hour later when someone came back and finally changed the propane tank. We place our order , we ordered wine and a martini, he came out holding both drinks with one hand (no tray) basically spilling. He puts my wine glass down, another server comes over going “you took my wine!”, proceeds to take my glass away from me to take to another table and gives me another random glass of wine, and my server goes “I don’t trust this wine glass”, so takes my wine away again...We then decide to get a bottle of wine, I already have a glass it took 30 mins for my friend to get her glass, along with bread. Then our main dishes show up out of nowhere a few minutes later, at this point we hadn’t received our appetizers or the bread or the glass..so we sent the dishes back. Finally the bread shows up, we basically got a toasted loaf of bread (that you would make for yourself at home) , the table next to us got completely different bread (bread you would typically be served at an Italian restaurant), also cold and a rock (we didn’t eat it). Appetizer was fine , then our dinner came back out, for a second time... then we decide to order dessert. We ordered a dessert that included berries, whipped cream and sauce. The dessert shows up MINUS the whipped cream berries and sauce, and he actually tried to serve it to us as if nothing was wrong. I go “where is the whipped cream berries etc? His response “oh we’re out of those”. He actually expected us to be served and eat this half completed dessert. Naturally we sent it back and requested another dessert. As we’re finishing up our meal. We’re not even done eating before the servers are trying to come and take them away. WORST experience I have EVER had. Will NEVER eat here again or recommend!!!!!!!!

Amazing food and service!!!! Our server Samantha was the best, very professional and knowledgeable. Will definitely revisit.

The staff was amazing ! Just wanted to thank the support staff