Castello Ristorante Antico

Commentaires sur le restaurant Castello Ristorante Antico de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Marija

   Toronto1 commentaire

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   I booked this restaurant for my grandmothers 80th surprise birthday party. Half of our group of 20 consisted of geriatrics and infants. Despite our reservation being for 5:30, we did not receive any food until after 8 pm. The only response we received from the waiters (only one of which was truly designated for our group, despite the restaurant being more or less empty!) was that it would “be coming soon”. Even when comments were openly made about the slow service, and the effect it was having on the babies, the owner of the restaurant merely continued to sit and chat with her girlfriends at a table next to ours. No effort was made whatsoever to check in with our group, or her staff. Once the food finally came out, plates were not given to us to eat our pizzas… so we ate them off of the boards. The food was no where near as good as what it cost, and $8 for a bottle of water is outrageous. If I hadn’t been the one to book the restaurant for my family, I would have left before the food arrived. No one from my group said they would ever go back. The only positive thing I could say was that the place is pretty and they booked me without much fuss. Really wish I hadn’t booked this restaurant for such a monumental moment.
   

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2. M

   Mary

   Toronto7 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Great service, beautiful ambience, accommodating & friendly. Clean, food was very good, would definitely recommend and go back 10/10!!!!
   

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3. M

   Markus

   Toronto3 commentaires

   5.0

   Y est allé le 14 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Food and service were incredible. Highly recommend!
   

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4. J

   Jennifer

   Toronto4 commentaires

   5.0

   Y est allé le 11 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Celebrated a Birthday for our girl Ang. Food,Appetizers,Deserts were amazing. Ambiance and over all service was A+ Definitely will be back!
   

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5. K

   Kris

   Toronto2 commentaires

   5.0

   Y est allé le 16 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   I really enjoyed our dinner on that evening. Castello's service was amazing and the staff were very friendly. However, I was not satisfied in paying $36.00 for 7 regular cokes that I have ordered. I was unaware that I was being charged for each drink and thought that soft drinks were bottomless as it is in other establishments. As a professional in the financial services industry, I have to say that I have never seen this before. It shows the restaurants quality and integrity. Staff should have made me aware after the 3rd or 4th soft drink. This does not represent class at all, it represents greed. I have been to this establishment for corporate dinners and will be making the corporations aware of this. Outside of this, I did, during both dinner events, enjoyed the food.
   

   Castello Ristorante AnticoA répondu le 11 avril 2025

   Hi Kris, thank you for your feedback. We're pleased to hear that you enjoyed the food and service, and we appreciate your continued support. We understand your concerns regarding the soft drink charges and the expectation of refills. If you'd like to discuss your experience further, we welcome you to reach out to us directly. We're always open to hearing from our guests and explaining our policies.
   

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6. J

   Jessica

   Toronto2 commentaires

   1.0

   Y est allé le 16 février 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   I do not recommend this restaurant at all. I first met the owner at the bridal show in Jan 2025 and she was so kind and sweet. She invited me to check out her restaurant for small events. I had been here plenty of times before, but she said they had renovated so I decided to try it for my engagement dinner. I have never been so disappointed and embarrassed for my guests and I wish I could take the whole night back. First the service was awful - our waiter made no effort to get to know us or congratulate us on our engagement, despite reminding the host and mentioning it on the phone twice. The service was slow & every request was denied. We asked to change the tv channel, for butter with our bread, & for accommodations - all were ignored. Then we get to the menu. We had our dinner on Feb 15 and I was very disappointed to see that they were serving Valentine’s day menus the day after. I was even more disappointed that the restaurant failed to mention this, despite the fact that I had called in twice, booked online & this information was never shared. The reality was the menu was so incredibly limited that there was almost no choice. We were excited to try some pizzas & not a single one was offered on their limited valentines menu - and this is supposed to be an Italian place. I could understand if the restaurant was packed, but honestly it was dead inside due to the snow storm. They could have easily accommodated our requests. Then we go to order & it’s a disaster. This restaurant is operating without beer, and iced tea. The cocktails were watery & they didn’t even have a kids menu! I watched my nephew sit through the meal hungry because they couldn’t do a simple tomato sauce. The valentine booth was a fun surprise. The food was decent enough but not worth all the difficulty they put us through. I am so disappointed that what was supposed to be a special milestone for my fiancé and I has been clouded by these memories of a terrible experience. Truly embarrassing.
   

   Castello Ristorante AnticoA répondu le 11 avril 2025

   Hi Jessica, thank you for taking the time to share your experience. We’re sorry to hear it didn’t reflect what you had hoped for. Your feedback regarding communication, service, and menu options has been noted and shared with our team for internal review. We’re glad you enjoyed the Valentine’s booth and the rest of the evening, and we appreciate you bringing these concerns to our attention. If you’d like to discuss further, feel free to reach out directly.
   

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7. K

   Kurosh

   Toronto1 commentaire

   1.0

   Y est allé le 15 février 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 4

   Castello had a very limited menu. Did not even remotely reflect the menu that could be found online but was not advised of this when making my reservation. Staff seemed to not even know where the bathroom was. Overall a very poor experience. Food was far below standard.
   

   Castello Ristorante AnticoA répondu le 11 avril 2025

   Hi Kurosh, thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. While the noticed of our exclusive Valentine’s Day menu was posted on Instagram, we understand the frustration of not being informed more directly. We’re also very shocked of your comments regarding staff knowledge and food quality, these concerns have been addressed internally. Team Castello
   

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8. P

   Peter

   Toronto1 commentaire

   5.0

   Y est allé le 15 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our second time there me and my wife truly enjoy the food. We will definitely be back soo
   

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9. D

   Danny

   Toronto1 commentaire

   3.0

   Y est allé le 15 février 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   It was great only tho g was that I was really dark had a hard time seeing what was in the menu, other then that it was great.
   

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10. A

    Angelo

    Toronto3 commentaires

    4.0

    Y est allé le 14 février 2025

    1. Cote globale 4
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Food and service was excellent. Venue great. Very disappointed in our cocktails (Sex on the Beach and a Whisky Sour), very much watered down, if there was actually half ounce of alcohol in each I would be greatly surprised. Felt we paid $35 dollars for flavoured water.
    

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