Castaway - Burbank

ASK FOR KAYLA AS YOUR SERVER! She made the evening a 100x better! The menu design is complete trash, but other than that I have no complaints!

Fantastically romantic experience with an amazing view. Food was good but a bit pricey. But totally worth it. Thank you!!

Waiter was overwhelmed service was fair at best!

Views excellent, service was very slow, see a lot of staff, but our waiter only stopped by one or two times in 2 hours to check on us. Basically waiting for 20 minutes to order dinner, waited 30 minutes for the food, about 40 minutes later they checked on us, came back about 20 minutes later and picked up plates refilled our water. 15 minutes later stopped by we asked about dessert. Very nice waiter, only where was he?

I thought the overall place was fine- a little disappointed in the service time, and how our cheese plate came after our apps, I would want that first. I asked for a seat outside with a view and did not really accommodate that. Was hoping for better service all around. Would go back for drinks, but maybe not the food.

Anniversary

My coworkers and I really enjoyed our waiter Kasey. The food and ambiance was AMAZING! Most definitely highly recommended and will come back when in California.

This is a great place when you want to have a special dining experience; espicially if you can get a patio seat at sunset.

The service was wonderful, the food was delicious with a great selection, and the atmosphere and ambiance cannot be beat. What a view!

I highly recommend Castaway to anyone looking for a special and memorable experience.

Service was absolutely fantastic! Food was great and of course the view is unbelievable!

They need to accommodate my quest when asked for a specific table

We went to Castaway on a Sunday evening to celebrate a birthday. We were sat at our table immediately. We waiting approximately 10/15 minutes until someone arrived at our table with water and a confused look asking if we had seen our server. Our server arrived after another 5 minutes and took our drinks order. We asked him what were the most popular dishes were he would recommend. He said he had only tried two of the dishes so couldnt really recommend much else. Our food eventually arrived, two steaks and pasta and salmon. One of the steaks was not cooked correctly. The server took it away and brought back a new steak, by this time everyone else had finished their meal and the sides were cool. We over heard the next table expressing their meal was incorrect and heard the server apologizing. The atmosphere and ambience was excellent and the view amazing. The service was just not great.

The place is fantastic and they have a very good selection of cheese, cold meat, and liquors. The food is also very good, but everything is on the expensive side (sometimes too much). However the view is amazing and that's probably what you're paying. Totally suggested, at least for drinks while watching the sunset.

My chicken was dry. But the rest of the experience went well

I want this place to be worth it. The views are great and the remodel is fantastic. With that said, the food just falls short of fine dining but is definitely fine dining prices. Our half chicken was not cooked through, they replaced it and apologized but it was only ready once we had finished the rest of the meal so we had to bag it and take it home. The server and manager both apologized but for such a high end place it really would have been classy to have the item removed from the bill. Disappointing. I was also up-sold salmon to my pasta dish for a $15 up-charge! That would have been fine if the salmon was delicious. Sadly, it was dry, over cooked and not super fresh. I am being particular here but for the price the customer is just not receiving the product the restaurant is advertising. Also, the valet didn’t bring us our car, my husband gave the ticket to the valet crew and they didn’t bring our car for over 15 min. We saw several groups be given their car and drive away, having given their ticket much past the time we gave ours. Turns out they brought the wrong car to the front. Maybe check the ticket number to confirm you have the right car or waive the fee to accommodate for the mistake? Too bad so many issues were experienced in one visit, and not one was made right once the mistake was realized.

Had the chicken and waffles, they were great different from most places. The atmosphere and service was great!

Service was slow and food got mixed up

Wow what an amazing night me and my wife were here september 14 2019 right from the start in the prking lot our night atarted ao right, the gentlemen there were very kind once going inside me and my wife felt as we were so importan it was Vip the gentleman that walked us in was so acomadating i forgot his name but i want to say either was an australian or uk either way our experience was the best i highly recomen this place for a romantic evening
thank you giliany our waiter amazing guy thank you all for the quality of service specialy me being in a wheel chair i sid feel like we were VIP.. once again thank you all..

WOW! I hadn't been to the Castaway since their major renovation. It looks amazing!!!!! Not your parent's Castaway anymore. Modern, gorgeous, contemporary, amazing views, incredible food, wonderful drink selections...the new gem of the Valley! I will be back!

The atmosphere was awesome. The view and food was great. Just need to work on service. I went without a refill for what felt like 45mins. Need to be more attractive to the customers. I would go again, but this time after 7pm to see the view of the city lights.

What a gorgeous place and view, decent food, but for the price, folks, the service should be on point — and it is not — especially when it’s not particularly busy. Probably won’t be coming back, other places to visit ya know. Seriously great views tho for how easy it is to get to.

Not only was the view absolutely stunning the food, drinks and service were amazing. Definitely recommend for a special date

Can’t beat the view. Unfortunately you pay for it. Service was great. Food is Pretty good but not exceptional - with the exception of the key lime desert which was exceptional.

Great food and amazing views! Highly recommend! We sat in the bar area and had exceptional service.

Best chacouterie I’ve had in L. A. and their steaks are wonderful. Definitely try The Japanese beef (I forget the name of it, but you’ll see it listed on the menu). Excellent wine menu also, and the servers are friendly and knowledgeable.

Food was good, creatively served and fun to eat. It was also very rich and at times salty. Our server was friendly, happy and attentive, but also forgetful and made a few mistakes. Like putting alcohol in a drink we wanted non-alcoholic. Our utensils were missing and we had to remind her of things, but all in all a good time. The whole staff was great, happy and helpful. We hadn't been in 30 years, so it's nice to see the re-model and investment made in the food and the interiors. I've already recommended it to some friends.

Have spent a lot of time at Caseaways since the 'do over' Love the patio eating, whether cold, hot, day or night, totally enjoyable

Beautiful setting good service nice menu. We were there for brunch I imagine it is even prettier at night.

Perfect service, great food, amazing place. Highly recommend to visit Castaway!

Kayla our waitress was amazing. She introduced her self
To everyone at our table and remembered our names. Every time she came back to check on us it was a personal touch when she asked you by name if there was anything she could get you. You would have thought we were her family. I guarantee every time I come back I will be asking for her. She made our dinner a memorable experience.

Food was terrible !!!!!
I felt like I was at a really bad steak house. With high end prices. Everything was burnt and tasted the same. Why would you serve corn bread and cream corn together !!!!!
The place is nice ok to go for drinks but don’t eat dinner there. Not worth it.

We went to castaways for my birthday and made a reservation a month in advance. Upon our arrival we were told that we would be seated at 7:30 PM our exact time of our reservation however we actually were not seated until 20 minutes after our scheduled reservation, which to me was a disappointment nonetheless we were given a nice table with a nice view on the outside patio. Upon sitting down to eat dinner we noticed that a lot of people would come in front of our table to take pictures which blocked our opportunity to be able to really enjoy the view for the evening while we were eating dinner. We ordered our food and the crabcakes appetizer was really good the calamari appetizer was really good as well, however my main course the vegetarian scallops did not taste good at all and really does not taste like scallops, like the bartender suggested, instead it tasted very rubbery. Overall I had a nice time but I was very disappointed with the customer service upon arriving and my selection choice of food. I will go back again and try another dish in the hopes that I will have a better experience.

Birthday dinner for a friend.

The restaurant was beautiful and had amazing views. Our server was attentive and made great recommendations. I would definitely go back again.

The food, service and ambiance are great! We thoroughly enjoyed the evening. That said, it is sure pricey! I couldn’t spend that much for a meal very often..., but once in a while, it is great!

Food was delicious! We had a beautiful brunch with my family. The view was amazing. Everyone was super friendly and service was fast.

It was odd that you could not get an omlette for brunch. But our waiter was fantastic, and everything else good.

Great food and ambiance. The short rib dish was delicious and so was the dry rub ribeye.

Nice improvement in the decor and the menu over recent years. Unfortunately, not so much on service and execution of the more eclectic cuisine now on offer. They grossly fumbled a simple request for how one of our party of four wanted his steak cooked. Even forgot our six year old’s request for mustard and salt for the table.
There were flashes of inspiration in the shrimp cocktails and the whole cooked fish with Thai accents.
Considering some of the pretentious presentation and relatively aggressive pricing, they need to spend more time training the staff, from the kitchen to the servers.
As always, spectacular view. We’ll give them another chance.

The Moscow Mike was the best I ever had. Sebastian is an excellent waiter. Food was great

Can’t beat the views!