Castaway - Burbank

Castaway - Burbank 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. G

   Gilbert

   Unspecified1則評論

   1.0

   在4天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 1

   Terrible service , food came 2 hrs late , just sad to see this resturant like this . It will close soon
   

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2. G

   Gustavo

   Los Angeles1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Amazing food. Reasonable pricing. Beautiful restaurant and view. The service was good as well, Teddy was our waiter.
   

   Castaway - Burbank已在3天前回覆

   Dear Gustavo, thank you for the 5-star review! We are delighted to hear you enjoyed your recent experience with us! We appreciate you choosing Castaway to celebrate your momentous occasion, and we look forward to creating more unforgettable memories with you and your loved ones. See you again soon!
   

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3. R

   Ruth VIP

   Los Angeles29則評論

   4.0

   在4天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   When it gets very busy, the kitchen and bar get overwhelmed.
   

   Castaway - Burbank已在1天前回覆

   Thank you for your honest feedback. We’re glad you took the time to share your experience and appreciate you pointing this out. We understand that during peak times, delays can happen, and we're actively working on improving flow and communication between our kitchen and bar teams to better handle busy periods. Your input helps us grow, and we hope to provide a smoother experience on your next visit.
   

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4. J

   Juliet VIP

   Los Angeles2則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   Server could’ve checked on our table more regularly. Staff was not efficient at clearing plates when we were done. Food was generally average. Nothing stood out. I believe I went for dinner once and perhaps the menu was a bit different as the food was better then. Unless the menu has changed. We ordered the whole fish and we made it clear we were sharing everything and it didn’t come with serving utensils.
   

   Castaway - Burbank已在3天前回覆

   Dear Juliet, Thank you for sharing your feedback with us. We sincerely apologize for the slow service and the issues with the food during your dining experience. We truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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5. J

   Jenny

   Los Angeles4則評論

   2.0

   在2025年4月27日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 4
   4. 氛圍 2

   Sound: I was hoping for an "elevated" dining experience, but the loudness created almost a sports pub feel. Host: We arrived a little earlier than our reservation so we had to wait. It was extremely busy that day so the host was a bit dismissive. When we were finally seated, we were surprised to be escorted to the terrace which we know is very popular. I was really chilly that day though so it would have been nice to be asked whether or not we wanted to sit further in for more warmth because it was a bit windy. We were given seats right up against the glass, and the view was beautiful. The heater was on, which was nice, but it was still really cold. We cut our visit short because of it. Table Service: Our waiter was very knowledgeable, pleasant and timely (thank goodness). Menu: We were there at the tail end of brunch as we thought the crown would have died down but fortunately we were still able to enjoy the brunch menu. The short rib benedict was lovely, we also had tea, cauliflower and garlic fries. The portion sizes are very generous, which makes the menu a good value in my opinion. Parking: I miss the self-park option in the days of yore as $11 + tip are pretty steep. Next time (if I happen to forget again how noisy it was) I may park at the bottom of the hill and make the hike up. Good excuse to walk off the meal after as valet was a complete zoo given how busy it was. The wait for my car felt like an eternity. I wish this place had a higher end vibe that is quieter. The view deserves it. I'd visit more since I'm a Burbank resident.
   

   Castaway - Burbank已在3天前回覆

   Thank you, Jenny, for taking the time to share your detailed feedback! We are glad to hear you enjoyed the food and your server’s service. We apologize for the noise level during your visit and the discomfort from the chilly table. We understand how important an atmosphere of comfort is for a great dining experience, and we're sorry we didn’t meet your expectations. As for the parking and valet experience, we understand that it can be frustrating when it’s busy, and we’ll work on streamlining that process to make it easier for our guests. We truly value your input and hope to have the chance to provide you with a much better experience in the future. Thanks again, and we hope to welcome you back soon!
   

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6. D

   Dominic

   Central Coast1則評論

   4.0

   在2025年4月27日用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 5
   4. 氛圍 5

   Def a phenomenal view. And the food was very solid, just nothing out of this world
   

   Castaway - Burbank已在1天前回覆

   Hello Dominic, We're thrilled to hear that you enjoyed the view and found our food to be solid. We always aim to provide a great dining experience, and it's great to know we hit the mark for you. Thank you for the positive ratings on our service and value. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team at Castaway - Burbank
   

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7. B

   Bryan

   大波士顿1則評論

   2.0

   在2025年4月27日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 4

   While the view is truly impressive the food left a lot to be desired. Long wait with a reservation as well
   

   Castaway - Burbank已於2025年4月30日​回覆

   Dear Bryan, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the ambiance and the views on the terrace! We sincerely apologize for the slow service and the issues with your dinner experience. We completely understand how frustrating it must have been to wait for your table, and we truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We're happy to hear that you enjoyed the sides, and we’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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8. S

   Sarah

   Las Vegas1則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I absolutely give this place 100/100. Our server Jay was very attentive and helpful.
   

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9. g

   genaro

   Los Angeles16則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 2

   Great service amazing food we where served by Leonard I hope I got the name right. Very knowledgeable made it easy to order .
   

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10. L

    Linda

    Los Angeles1則評論

    5.0

    在2025年4月26日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Beautiful place. Beautiful view. Everything was great
    

    Castaway - Burbank已於2025年4月26日​回覆

    Thank you so much! We’re so glad you enjoyed the view and had a great experience. We’d love to have you back again soon!
    

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