Castaway - Burbank

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1. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   vip
   2.0

   2 reviews

   Dined today

   overall2food5service2ambience5

   My family has been coming to Castaway for many years. In addition, I organize many after work functions here and it is always a great experience. This evening was the first experience where my family and I were left with a less than wonderful experience. Our server (for a lack of a better term) was generally friendly, but was completely absent during our time there; to the point that we had to engage the server to the table next to us for simple things like napkins and bread. I voiced our experience with the manager at the latter part of our meal, and he listened and acknowledged our experience. As we left, the server cornered my wife in the valet waiting area to confront her about the service and said to bring it to him directly. It was incredibly aggressive and made my wife and mother in law in incredibly uncomfortable. This was totally inappropriate and completely out of character for Castaway. I’m hoping this was an isolated incident.

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2. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   vip
   4.0

   3 reviews

   Dined 1 day ago

   overall4food5service4ambience5

   Valet parking was unorganized and rude. Did not park me, they had an issue with a large vehicle turning around and rather than take my car asked me to move out of the way. My vehicle was not in the way and I had stopped exactly where I was directed. So at their direction I self parked forcing my date to walk in heals and the parking attendants to meet me half way with the parking ticket stub. The attendant was rude and argumentative as I left too much space between my vehicle and the other vehicle. I pointed out that perhaps it would be better if they simply do their job and park our car rather than just ask me to move it out of the drop off lane.

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3. OT

   OpenTable Diner

   Central Coast

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food4service5ambience5

   Obviously the view was amazing. But we didn’t get to sit by the fire pit, which was a bit of bummer because I specifically told them to reserve that. Overall it’s a great place to spend the night.

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4. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service3ambience5

   Dinner took almost 3 hours to complete. Service was very slow. The food was really good.

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5. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service2ambience2

   The waitress was extremely pushy and we had to ask for my son’s French fries 4x and notified the waitress that he is autistic and needs his food hot from the kitchen. After making us wait 20 minutes they finally brought the fries. The waitress was a bit pushy and I thought it was stupid of her to tell us there is a 90 minute time limit when we ordered expensive cuts of meat and ordered a lot of food. Also, the sun setting was uncomfortable and it glared into my eyes for a good half hour. When I asked a worker to put the visors down, he said they had none. Just cause we weren’t dressed like we are rich doesn’t mean you get to tell us it’s a 90 minute time limit. For the price, the restaurant should have sun visors and waitresses shouldn’t act like robots. Valet not notifying us that there is self park was also annoying. It was almost like they expect you to automatically do valet. The pathway from the self park lot to the restaurant was so dark that we had to use our phone flashlights so we don’t trip and fall.

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6. V

   Vivianne

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service1ambience4

   Our waitress was very rude. We spent almost $1000 for her to be rude and remind us constantly that we only had 90 minutes to eat.

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7. M

   Monarch

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   overall4food4service4ambience4

   Very good food, service, and ambience, but only the view was excellent. My broccolini was too tough to chew, and although the rest was very good, nothing was not over the top. Portions are too large. We shared an appetizer and a dessert between 2 people and didn't finish them. The smallest steak on the menu is 8 oz. It was noisy even on the patio. There were lots of umbrellas for shade and heaters for warmth, but they detracted a bit from the look and feel of the space. Interior dining was too dark. Service was good: they didn't rush us and delivered food in a timely manner. But the red wine we brought was not opened until served, and temperature was not preserved. A helper brought the food and did not know which platter should go to which seat -- this isn't bad, but we hope for better at a top notch restaurant. Everyone was friendly, and there seemed to be enough staff. A good experience, but not a memorable one.

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8. DD

   DianeD

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food2service1ambience5

   We reserved for a 95th birthday 11:30 luncheon. Our table was perfectly situated. Our drinks came timely, our salads were fine but our plates sat in front of us finished for twenty minutes. No "how is everything" or dirty plate removal. The manager visited and asked if we needed anything but when a packet of sugar was requested ( a five step walk away) it never came, even when repeated to our waiter. The yukon mashed were stellar! my ribeye was a joke of gristle and fat half of which unedible. Our main meal was so far behind our salad I am SURE we were forgotten because others were served who cam much after. I have eaten here before with great results. My parents celebrated their 50th here enjoyably (years ago) If this is the new Castaway then I am done. Service at Denny's is better and I have in my youth worked at Parkway Grill and been manager at Marie Callendar's training store. (where they grab your staff to train other opening stores. I called the restaurant to speak to the GM and have yet to receive a reply. I paid and gave 20% only because they work for tips but did tell my server he was way too slow and lax. I will NOT be coming back ever. $450.00 for a party of six is too much for this kind of service and food.

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9. NC

   NadiaC

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Excellent service. Got seated quick and our waitress was very friendly.

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10. K

    Kevin

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food4service3ambience4

    The location and venue is very nice. The food isn't the best value. Service was mediocre.

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11. LM

    LMSH

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service1ambience5

    View was amazing. Kind servers but very very slow service. Had to send fries back because tasted cold and like they had been sitting there a long time. Otherwise the food was unique and delicious. Will return despite the very slow service

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12. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    It was great!

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13. DM

    DebbieM

    San Francisco

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Great food, ambiance, & service. Highly recommended

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14. HR

    HarmonyR

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    I had the best time at Castaway. Food was great, our server name was Nick and he was so THE BEST, & the energy was amazing. Definitely will be going back .

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15. JM

    JimmieM

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    I had the sea bass with potatoes and vegetables in which was delicious. My girlfriend had lobster tails with rice and vegetables in which she love them. I had an ice tea and she had a margarita which were very good. Too full for desert but our waiter brought out a small miniature dessert to express his appreciation. The dinner crowd was fabulous as well as the atmosphere!

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16. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Everything about todays visit was PHENOMENAL!!! This was our first time and definitely won’t be our last time visiting. The view was gorgeous (especially at sunset), the drinks were perfect to the T and the food was beyond savory! As if that weren’t enough, our waiter (David L) was EXTRAORDINARY!! He was extremely helpful when we were indecisive with our choice of drinks, he was very attentive and made the experience a million times better than it already was! Thank you David, and the staff, for making this an unforgettable evening. 🧡 (PS: the tomahawk is ⭐️⭐️⭐️⭐️⭐️ and them 50/50 mashed potatoes 🔥🔥🔥)

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17. B

    Breezy

    Los Angeles

    8 reviews

    vip
    2.0

    8 reviews

    Dined 6 days ago

    overall2food2service2ambience3

    Pros: - Good cocktails - Yummy cocktails - Friendly serving staff - Nice view Cons: - Only valet parking for $8 - Noisy inside and out - VERY slow service- took an hour to get our food - WAY expensive for what you get

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18. LA

    LorieA

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food2service1ambience1

    Waited 40 minutes for our entree. Steaks were cold and then they tried to microwave them when we sent them back. No comp from the manager. Much Ado about Nothing.

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Bomb as always

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20. TA

    TamaraA

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food3service5ambience5

    I would highly recommend Castaways for brunch, unique and high quality options! A lot of the options with traditional foods with some added flair that made everything feel special. And I have not have a cocktail here that I didn't like — last night the Wilson really hit the spot! We were a disappointed with sea food tower. But the steak and vegetable sides we ordered were great.

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21. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Perfect ambiance for Father’s Day!

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    I took my boyfriend for Father’s Day he had never been there he loved it. The food was delicious the waiter was very attentive ambience was breathtaking we sat outside on the deck the view was amazing.

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23. S

    Sunny

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food2service5ambience5

    Went of father's day brunch. Phenomenal view and great ambiance. Juan Carlos was an exceptional server. We loved his service. But the food was very poor quality. It had a fix menu for brunch. Appetizer, we had no complains. Many pork Items in appetizer as we don't eat pork but rest of the appetizer (non-Pork) was great. Main course; we ordered the steak and egg benedicts and lobster benedicts. Presentation of the food was nice. But taste was REALLY bad. The steak was TOO salty and very dry (ordered medium). They bread under the benedict for the steak was tasteless and dry. Barely have any Hollandaise sauce. The house potatoes was hard as rock and no taste. lobster was WAY TOO chewy. I was very disappointed with the food. They had 700 reservations according to the server. It would take awhile to fix the food plus I did not want to make extra work for the server as it was his last table for the day. The valet area, they served one free drink to the fathers. It was a nice gesture and the cocktail was great. But food was very disappointing.

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24. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience4

    Please do not go here on a holiday i.e fathers days you are forced to eat what they serve we paid 440$ for horrible service and disgusting food 🥴🥴🥴 never again

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25. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    This review is for Father’s Day brunch 2022. There was a DJ playing a mix of 90’s hip hop and current tunes. We loved it and people around our table were grooving and singing to the music enjoying themselves as well! Need to have good music for a good time! Ambiance: view is spectacular & the outdoor seating area is wide to accommodate the demand. They really did a nice job on the layout. Service: our server Alex was the best! He took pics for us, never rushed us, and was very on point when it came to pace. Food: we didn’t know it was a prix fixe menu for Father’s Day, but it made ordering a lot easier & we all enjoyed it. The four-course brunch was $92 per person and you had an option to add bottomless mimosas for an extra $30 per person. We brought 2 bottles of wine for a party of 4 and the corkage fee is $35 per bottle. All in all, we love Castaways. Been here for brunch, cocktails, date nights, and special occasions. You can dress casually or dress up if you feel fancy! Its got a good vibe and we always have a good time.

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26. BG

    BethG

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service5ambience2

    Went for Father's day brunch. Food was good, service was friendly but slow. The music level was SO loud! It was not packed and we still had to raise our voices to be heard at our own table. For brunch time ambience, music was way too loud.

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27. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food3service5ambience1

    The table was not cleaned when I got seated. My appetizer plate was missing a lot of the silverware (spoons for sauces, crab opener..)The server was great but the hosts were not welcoming.

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28. SB

    SimiB

    Los Angeles

    14 reviews

    vip
    2.0

    14 reviews

    Dined 6 days ago

    overall2food2service3ambience4

    I was dissapointed as there was no mention of pre fix option only before we got to the restaurant, I atleast should be notified so I can make informed decision. I don’t eat meat and also my friend doesnot eat raw fish. We spent $300 for hardly able to eat most of the food.

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29. MK

    MaryK

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service4ambience4

    We enjoyed a wonderful Father's Day Brunch outside on the patio overlooking the city. The food was delicious and we had a wonderful server David O.

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30. s

    samantham

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined 6 days ago

    overall4food2service3ambience5

    The price for brunch is NOT worth it. Extremely over priced for the quality of food. I won’t return for brunch.

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31. J

    Jennim

    Palm Springs

    4 reviews

    2.0

    4 reviews

    Dined 6 days ago

    overall2food3service1ambience3

    Profoundly mediocre. The only thing going for this place is the view and it is in desperate need of new ownership or management. We just spent $250 on brunch for 2 (plus a toddler) for an overall pretty stressful Father’s Day. It was 5 incredibly slow courses (you can imagine how fun slow is with a toddler) and one of them was literally a very sloppy pile of leaves with some Cesar dressing. When I asked for a latte at nearly 11am (again, on Father’s Day) our server said “oh I don’t know if the machine is on yet.” For a $92/pp meal…turn the machine on. Some of the food was good but we got tiny bread plates to eat all of it on, and at no point did they replace our plates or napkins with all the courses without having to ask. They’re trying to be Beverly Hills prices without any of the service or ambience. The place generally feels worn down and not particularly clean. There was a thumbtack on the ground next to our table where our kid was sitting and a piece of glass near the door. A lot of staff seemed to be standing around aimlessly (I don’t blame them, like I said I think it’s a much bigger management problem). They were blasting club music (again, on Father’s Day brunch. Tons of kids and grandparents.) We left pretty annoyed and bummed that such an expensive Father’s Day was such a let down.

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32. GN

    GabbyN

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food1service1ambience3

    Really nice place but food was terrible and so was the service.

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33. m

    melissaf

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service5ambience5

    Ambience, view and service were spectacular! The calamari was delicious. The steak and broccoli were okay, nothing special.

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34. JN

    JaklinN

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service1ambience3

    It was the worst service ever I’ve been to any restaurant

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35. YC

    YC007

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    overall5food5service4ambience5

    Castaways never disappoints. They have it all awesome LA views, ambiance, a varied menu - something for just about anyone - good service. If you want to impress your boss, date, significant other Castaways delivers!

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36. EW

    EllenW

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service4ambience2

    The food was absolutely horrible. One cocktail was undrinkable; the other watered down and bland. The server was very nice and the view is pretty; however the noise level is deafening. I can't believe anyone ever returns to this restaurant. Horrible value.

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37. CW

    ChrisW

    Central Coast

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service1ambience4

    Oysters were great Brussel sprouts were great Ribeye was great Risotto was average at best Service was poor. Our drinks took longer to come out than our appetizers. One of which was never received. And then we spent 45 minutes waiting to close out. The manager noticed us waiting after 30 minutes and apologized and went to investigate and was never seen again. Left the restaurant in a really bad mood. We will not be giving them our business again.

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38. DJ

    DonnelJ

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Everything was wonderful the waitress that we had was out standing I for got her name. Had a wonderful time I will be back

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39. KM

    KarliM

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Do yourself a favor and get a steak! Flew to CA just to take my friend here for Birthday dinner!

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40. GB

    GeorgeB

    Los Angeles

    7 reviews

    vip
    5.0

    7 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Wonderful food and ambience

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