Castaway - Burbank

Castaway - Burbank reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   De-Ann

   Los Angeles3 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’ve been here a few times and have enjoyed the experience every time. The ambiance is lovely. The place is clean. The service is good - servers are patient, attentive and helpful. The food is delectable! It’s great for families, date night or special events.
   

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2. G

   Gilbert

   Unspecified1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible service , food came 2 hrs late , just sad to see this resturant like this . It will close soon
   

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3. G

   Gustavo

   Los Angeles1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Reasonable pricing. Beautiful restaurant and view. The service was good as well, Teddy was our waiter.
   

   Castaway - BurbankResponded 4 days ago

   Dear Gustavo, thank you for the 5-star review! We are delighted to hear you enjoyed your recent experience with us! We appreciate you choosing Castaway to celebrate your momentous occasion, and we look forward to creating more unforgettable memories with you and your loved ones. See you again soon!
   

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4. R

   Ruth VIP

   Los Angeles29 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   When it gets very busy, the kitchen and bar get overwhelmed.
   

   Castaway - BurbankResponded 2 days ago

   Thank you for your honest feedback. We’re glad you took the time to share your experience and appreciate you pointing this out. We understand that during peak times, delays can happen, and we're actively working on improving flow and communication between our kitchen and bar teams to better handle busy periods. Your input helps us grow, and we hope to provide a smoother experience on your next visit.
   

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5. J

   Juliet VIP

   Los Angeles2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Server could’ve checked on our table more regularly. Staff was not efficient at clearing plates when we were done. Food was generally average. Nothing stood out. I believe I went for dinner once and perhaps the menu was a bit different as the food was better then. Unless the menu has changed. We ordered the whole fish and we made it clear we were sharing everything and it didn’t come with serving utensils.
   

   Castaway - BurbankResponded 4 days ago

   Dear Juliet, Thank you for sharing your feedback with us. We sincerely apologize for the slow service and the issues with the food during your dining experience. We truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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6. J

   Jenny

   Los Angeles4 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Sound: I was hoping for an "elevated" dining experience, but the loudness created almost a sports pub feel. Host: We arrived a little earlier than our reservation so we had to wait. It was extremely busy that day so the host was a bit dismissive. When we were finally seated, we were surprised to be escorted to the terrace which we know is very popular. I was really chilly that day though so it would have been nice to be asked whether or not we wanted to sit further in for more warmth because it was a bit windy. We were given seats right up against the glass, and the view was beautiful. The heater was on, which was nice, but it was still really cold. We cut our visit short because of it. Table Service: Our waiter was very knowledgeable, pleasant and timely (thank goodness). Menu: We were there at the tail end of brunch as we thought the crown would have died down but fortunately we were still able to enjoy the brunch menu. The short rib benedict was lovely, we also had tea, cauliflower and garlic fries. The portion sizes are very generous, which makes the menu a good value in my opinion. Parking: I miss the self-park option in the days of yore as $11 + tip are pretty steep. Next time (if I happen to forget again how noisy it was) I may park at the bottom of the hill and make the hike up. Good excuse to walk off the meal after as valet was a complete zoo given how busy it was. The wait for my car felt like an eternity. I wish this place had a higher end vibe that is quieter. The view deserves it. I'd visit more since I'm a Burbank resident.
   

   Castaway - BurbankResponded 4 days ago

   Thank you, Jenny, for taking the time to share your detailed feedback! We are glad to hear you enjoyed the food and your server’s service. We apologize for the noise level during your visit and the discomfort from the chilly table. We understand how important an atmosphere of comfort is for a great dining experience, and we're sorry we didn’t meet your expectations. As for the parking and valet experience, we understand that it can be frustrating when it’s busy, and we’ll work on streamlining that process to make it easier for our guests. We truly value your input and hope to have the chance to provide you with a much better experience in the future. Thanks again, and we hope to welcome you back soon!
   

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7. D

   Dominic

   Central Coast1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Def a phenomenal view. And the food was very solid, just nothing out of this world
   

   Castaway - BurbankResponded 2 days ago

   Hello Dominic, We're thrilled to hear that you enjoyed the view and found our food to be solid. We always aim to provide a great dining experience, and it's great to know we hit the mark for you. Thank you for the positive ratings on our service and value. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team at Castaway - Burbank
   

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8. B

   Bryan

   Greater Boston1 review

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   While the view is truly impressive the food left a lot to be desired. Long wait with a reservation as well
   

   Castaway - BurbankResponded on April 30, 2025

   Dear Bryan, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the ambiance and the views on the terrace! We sincerely apologize for the slow service and the issues with your dinner experience. We completely understand how frustrating it must have been to wait for your table, and we truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We're happy to hear that you enjoyed the sides, and we’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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9. S

   Sarah

   Las Vegas1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I absolutely give this place 100/100. Our server Jay was very attentive and helpful.
   

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10. g

    genaro

    Los Angeles16 reviews

    5.0

    Dined on April 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 2

    Great service amazing food we where served by Leonard I hope I got the name right. Very knowledgeable made it easy to order .
    

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