Castaway - Burbank

Commentaires sur le restaurant Castaway - Burbank de personnes qui y ont mangé. Selon des cotes récentes.

1. B

   Bryan

   Grand Boston1 commentaire

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   While the view is truly impressive the food left a lot to be desired. Long wait with a reservation as well
   

   Castaway - BurbankA répondu il y a 2 jours

   Dear Bryan, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the ambiance and the views on the terrace! We sincerely apologize for the slow service and the issues with your dinner experience. We completely understand how frustrating it must have been to wait for your table, and we truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We're happy to hear that you enjoyed the sides, and we’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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2. S

   Sarah

   Las Vegas1 commentaire

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I absolutely give this place 100/100. Our server Jay was very attentive and helpful.
   

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3. g

   genaro

   Los Angeles16 commentaires

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 2

   Great service amazing food we where served by Leonard I hope I got the name right. Very knowledgeable made it easy to order .
   

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4. L

   Linda

   Los Angeles1 commentaire

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Beautiful place. Beautiful view. Everything was great
   

   Castaway - BurbankA répondu il y a 6 jours

   Thank you so much! We’re so glad you enjoyed the view and had a great experience. We’d love to have you back again soon!
   

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5. V

   Veronika

   Los Angeles2 commentaires

   4.0

   Y est allé le 23 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   Aside from waiting for 45 mins to be seated with a confirmed reservation, everything else was good.
   

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6. J

   Jo Dee VIP

   Comté d’Orange2 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a wonderful Easter dinner. The staff was wonderful and made our experience amazing.
   

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7. C

   Carla VIP

   Los Angeles3 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   Service was horrible. We were there three hours no one ever came to check our tables. We finally had to ask for a manager to come and take care of our table. They served us our food before the appetizers. The manager tried to make it right but the servers they couldn’t make it right.
   

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8. N

   Nicole VIP

   Los Angeles1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 5

   Easter was a hot mess. Not enough staffing. We were there for almost 4 hours because service was so strained.
   

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9. T

   Tanya VIP

   Los Angeles70 commentaires

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   Service was exceptional however the food quality was not! Especially in comparison to the year before. We went for Easter brunch in 2024 and again in 2025. If this had been our first year we probably wouldn’t return. The food seemed to be sitting out too long before making it to our table. Felt like they planned and prepped for the busy crowd and we had beat the rush and were served food that was prepped 30-60 minutes prior to our seating. Sandwich bread stale, oysters looked scary, etc. We were blown away in 2024 and underwhelmed in 2025. However our server was great and the ambiance too so we thoroughly enjoyed ourselves despite the disappointing quality of the $108 brunch
   

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10. M

    Mayolia

    Los Angeles1 commentaire

    5.0

    Y est allé le 20 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Our reservation was for 7:45 checked in earlier so we can enjoy the bar which was awesome! They did not sit us until 8 ish but was worth it because we got the middle edge with the best view 🙌🏼 we did the “I’ll take my chances” on the menu and everything was delicious! Our server was the best!
    

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    Castaway - BurbankA répondu le 24 avril 2025

    Thanks for sharing! We’re so glad you enjoyed the bar, the view, and the “I’ll take my chances” menu. We're also happy to hear your server made it a great experience. Hope to see you again soon! Best, The Castaway Team
    

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