Castaway - Burbank

Castaway - Burbank​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Jana

   ロサンゼルス評価・口コミ (2)

   5.0

   1日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Fabulous! Jasmine was an amazing server. The food never disappoints & the sunset was stunning.
   

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2. A

   Avetik VIP

   ロサンゼルス評価・口コミ (15)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We recently visited Castaway in Burbank to celebrate my son’s acceptance to a major university, and the entire evening was a wonderful experience. Perched in the hills with sweeping views of the San Fernando Valley, the restaurant offers a stunning backdrop that adds to its vibrant and upscale atmosphere. Even on a particularly busy night, the ambiance felt special—perfect for marking an important milestone. The food did not disappoint: from tender, expertly prepared steaks to fresh, flavorful seafood and creative sides, every dish was beautifully presented and satisfying. The combination of exceptional cuisine and scenic surroundings made the evening truly memorable. What stood out just as much as the food was the impeccable service. Our waiter, Ekow, was exceptionally polite, friendly, and attentive, especially with our party that included two young, hungry preteens. Despite the busy night, he checked on us regularly and made sure everything was handled smoothly. When our food was slightly delayed—understandable given the crowd—Ekow took it upon himself to speak with management on our behalf, even though we hadn’t raised any concerns. That level of care and professionalism showed his commitment to providing excellent service. His thoughtful attention made us feel genuinely valued and added a personal touch to an already fantastic evening.
   

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3. N

   Naomi VIP

   ロサンゼルス評価・口コミ (15)

   2.0

   3日前にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 1
   4. 雰囲気 5

   I had originally planned to have my family join me for my birthday at your restaurant. A friend took me there for lunch yesterday and I will no longer be coming back. We had a reservation and arrived on time but we’re made to wait 15 minutes to be seated another 15 minutes to have anyone talk to us or take our order and we had to talk to three different people before we finally got refills on our drinks and extra ketchup. It just seems below standard service and customer experience for such a prestigious and not inexpensive restaurant. 
   

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4. D

   De-Ann

   ロサンゼルス評価・口コミ (3)

   4.0

   5日前にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 5

   I’ve been here a few times and have enjoyed the experience every time. The ambiance is lovely. The place is clean. The service is good - servers are patient, attentive and helpful. The food is delectable! It’s great for families, date night or special events.
   

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5. G

   Gilbert

   Unspecified評価・口コミ (1)

   1.0

   2025年5月4日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 3
   4. 雰囲気 1

   Terrible service , food came 2 hrs late , just sad to see this resturant like this . It will close soon
   

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6. G

   Gustavo

   ロサンゼルス評価・口コミ (1)

   5.0

   2025年5月4日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Amazing food. Reasonable pricing. Beautiful restaurant and view. The service was good as well, Teddy was our waiter.
   

   Castaway - Burbank7日前に返信済み

   Dear Gustavo, thank you for the 5-star review! We are delighted to hear you enjoyed your recent experience with us! We appreciate you choosing Castaway to celebrate your momentous occasion, and we look forward to creating more unforgettable memories with you and your loved ones. See you again soon!
   

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7. R

   Ruth VIP

   ロサンゼルス評価・口コミ (29)

   4.0

   2025年5月4日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   When it gets very busy, the kitchen and bar get overwhelmed.
   

   Castaway - Burbank5日前に返信済み

   Thank you for your honest feedback. We’re glad you took the time to share your experience and appreciate you pointing this out. We understand that during peak times, delays can happen, and we're actively working on improving flow and communication between our kitchen and bar teams to better handle busy periods. Your input helps us grow, and we hope to provide a smoother experience on your next visit.
   

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8. J

   Juliet VIP

   ロサンゼルス評価・口コミ (2)

   2.0

   2025年5月2日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 2
   4. 雰囲気 3

   Server could’ve checked on our table more regularly. Staff was not efficient at clearing plates when we were done. Food was generally average. Nothing stood out. I believe I went for dinner once and perhaps the menu was a bit different as the food was better then. Unless the menu has changed. We ordered the whole fish and we made it clear we were sharing everything and it didn’t come with serving utensils.
   

   Castaway - Burbank7日前に返信済み

   Dear Juliet, Thank you for sharing your feedback with us. We sincerely apologize for the slow service and the issues with the food during your dining experience. We truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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9. G

   George

   Unspecified評価・口コミ (1)

   5.0

   2025年4月30日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Brought my girlfriend here around 8pm. Great place. We had lots of fun and enjoyed all the food. Usually I write reviews more detailed, but it was such an amazing experience that I’m honestly left satisfied enough to not even bother to try and get it out lol.
   

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10. E

    Emmanuel

    ロサンゼルス評価・口コミ (1)

    5.0

    2025年4月29日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 3
    4. 雰囲気 5

    Beautiful experience as always. Great food and drinks.
    

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