Castaway - Burbank

Commentaires sur le restaurant Castaway - Burbank de personnes qui y ont mangé. Selon des cotes récentes.

1. G

   Gustavo

   Los Angeles1 commentaire

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Amazing food. Reasonable pricing. Beautiful restaurant and view. The service was good as well, Teddy was our waiter.
   

   Castaway - BurbankA répondu aujourd'hui

   Dear Gustavo, thank you for the 5-star review! We are delighted to hear you enjoyed your recent experience with us! We appreciate you choosing Castaway to celebrate your momentous occasion, and we look forward to creating more unforgettable memories with you and your loved ones. See you again soon!
   

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2. R

   Ruth VIP

   Los Angeles29 commentaires

   4.0

   Y est allé il y a 1 jour

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   When it gets very busy, the kitchen and bar get overwhelmed.
   

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3. J

   Juliet VIP

   Los Angeles2 commentaires

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   Server could’ve checked on our table more regularly. Staff was not efficient at clearing plates when we were done. Food was generally average. Nothing stood out. I believe I went for dinner once and perhaps the menu was a bit different as the food was better then. Unless the menu has changed. We ordered the whole fish and we made it clear we were sharing everything and it didn’t come with serving utensils.
   

   Castaway - BurbankA répondu aujourd'hui

   Dear Juliet, Thank you for sharing your feedback with us. We sincerely apologize for the slow service and the issues with the food during your dining experience. We truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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4. J

   Jenny

   Los Angeles4 commentaires

   2.0

   Y est allé le 27 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 4
   4. Ambiance 2

   Sound: I was hoping for an "elevated" dining experience, but the loudness created almost a sports pub feel. Host: We arrived a little earlier than our reservation so we had to wait. It was extremely busy that day so the host was a bit dismissive. When we were finally seated, we were surprised to be escorted to the terrace which we know is very popular. I was really chilly that day though so it would have been nice to be asked whether or not we wanted to sit further in for more warmth because it was a bit windy. We were given seats right up against the glass, and the view was beautiful. The heater was on, which was nice, but it was still really cold. We cut our visit short because of it. Table Service: Our waiter was very knowledgeable, pleasant and timely (thank goodness). Menu: We were there at the tail end of brunch as we thought the crown would have died down but fortunately we were still able to enjoy the brunch menu. The short rib benedict was lovely, we also had tea, cauliflower and garlic fries. The portion sizes are very generous, which makes the menu a good value in my opinion. Parking: I miss the self-park option in the days of yore as $11 + tip are pretty steep. Next time (if I happen to forget again how noisy it was) I may park at the bottom of the hill and make the hike up. Good excuse to walk off the meal after as valet was a complete zoo given how busy it was. The wait for my car felt like an eternity. I wish this place had a higher end vibe that is quieter. The view deserves it. I'd visit more since I'm a Burbank resident.
   

   Castaway - BurbankA répondu aujourd'hui

   Thank you, Jenny, for taking the time to share your detailed feedback! We are glad to hear you enjoyed the food and your server’s service. We apologize for the noise level during your visit and the discomfort from the chilly table. We understand how important an atmosphere of comfort is for a great dining experience, and we're sorry we didn’t meet your expectations. As for the parking and valet experience, we understand that it can be frustrating when it’s busy, and we’ll work on streamlining that process to make it easier for our guests. We truly value your input and hope to have the chance to provide you with a much better experience in the future. Thanks again, and we hope to welcome you back soon!
   

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5. D

   Dominic

   Côte centrale californienne1 commentaire

   4.0

   Y est allé le 27 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   Def a phenomenal view. And the food was very solid, just nothing out of this world
   

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6. B

   Bryan

   Grand Boston1 commentaire

   2.0

   Y est allé le 27 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   While the view is truly impressive the food left a lot to be desired. Long wait with a reservation as well
   

   Castaway - BurbankA répondu il y a 5 jours

   Dear Bryan, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the ambiance and the views on the terrace! We sincerely apologize for the slow service and the issues with your dinner experience. We completely understand how frustrating it must have been to wait for your table, and we truly appreciate your patience in giving us a second chance. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We're happy to hear that you enjoyed the sides, and we’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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7. S

   Sarah

   Las Vegas1 commentaire

   5.0

   Y est allé le 26 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I absolutely give this place 100/100. Our server Jay was very attentive and helpful.
   

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8. g

   genaro

   Los Angeles16 commentaires

   5.0

   Y est allé le 26 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 2

   Great service amazing food we where served by Leonard I hope I got the name right. Very knowledgeable made it easy to order .
   

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9. L

   Linda

   Los Angeles1 commentaire

   5.0

   Y est allé le 26 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Beautiful place. Beautiful view. Everything was great
   

   Castaway - BurbankA répondu le 26 avril 2025

   Thank you so much! We’re so glad you enjoyed the view and had a great experience. We’d love to have you back again soon!
   

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10. V

    Veronika

    Los Angeles2 commentaires

    4.0

    Y est allé le 23 avril 2025

    1. Cote globale 4
    2. Nourriture 4
    3. Service 3
    4. Ambiance 4

    Aside from waiting for 45 mins to be seated with a confirmed reservation, everything else was good.
    

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