Castaway - Burbank

Castaway - Burbank reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Avetik VIP

   Los Angeles10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you’re looking for the perfect place to escape and enjoy a romantic evening, Castaway is an absolute must. Perched with breathtaking city views, the setting alone creates an unforgettable atmosphere that feels both intimate and grand. Whether you’re celebrating a special occasion or simply craving a peaceful night out, Castaway offers the ideal backdrop. The menu is just as impressive as the scenery. Each dish is thoughtfully prepared, bursting with fresh flavors that elevate the dining experience from start to finish. Beyond the food and view, what truly sets Castaway apart is the staff — genuinely warm, attentive, and committed to making your night special without ever feeling intrusive. Every visit feels like a well-deserved getaway, right in the heart of the city.
   

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2. C

   Carlos

   San Francisco2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   The worst Calamari I’ve ever taste!…, Wagyu ordered Medium but served Well done , Dry aged steak ordered Medium Rare and served Well done… money and time wasted… Only the view and the service saved our date
   

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3. G

   Genesis

   Las Vegas2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our reservation was at 8:30 we arrived at 8:20 we didn’t get seated till 9:00 already to a bad start . I remember the food being better it was pretty mid nothing special . Steak could have been cooked a little longer for my taste but it was okay . Lobster mash needed butter over all it was okay . We went for our anniversary and didn’t get anything special deserrt or a nice menu or anything view was nice but we got seated inside . Overall felt very chaotic too many people everywhere 
   

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4. J

   Jesse

   Los Angeles3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing As always. Took my gf here. She was thoroughly impressed! Great place to impress your date. Romantic but not over the top intimate. Great vibe!
   

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5. J

   Janey

   Las Vegas3 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Olivia is amazing ! Great knowledge of the menu, we were a bit picky and she totally helped us figure things out !!! Great service and overall attention!!
   

   Castaway - BurbankResponded 2 days ago

   Hello Janey, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great experience dining with us at Castaway - Burbank. We take pride in our knowledgeable staff and strive to help our guests navigate their menu. We're glad to hear that you found our service great and the overall experience amazing. We truly appreciate your support and look forward to serving you again soon!
   

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6. I

   Isabella

   Unspecified1 review

   1.0

   Dined on April 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   The food was TERRIBLE. I mean absolutely no flavor. Steaks were bland and left out clearly. The juices had dried up completely from sitting. Took an hour and a half to get our food after we ordered. The desserts were even bad. I don’t understand the hype. Nice view but terrible food.
   

   Castaway - BurbankResponded on April 9, 2025

   Dear Isabella, Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We always aim to provide exceptional service, and it’s clear we fell short during your visit. We understand the frustration of having to wait and the impact it had on your visit. Additionally, we regret that your meal didn't meet the standards you expected, and we’ll be addressing both the kitchen and service timing to ensure this doesn’t happen again. We also value your suggestion about staffing, and we’ll take it into consideration as we continue to improve. We’d love another opportunity to make things right and give you the quality experience you were hoping for. Thank you for your patience and understanding, and we hope to welcome you back soon for a better experience.
   

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7. S

   Scott

   Los Angeles17 reviews

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We loved our table outside. The food was spectacular. The service was slow and non-responsive to requests. I asked for salt and pepper when food was delivered and never got it.
   

   Castaway - BurbankResponded 2 days ago

   Thank you for sharing your feedback! We’re so glad you loved your table and enjoyed the food. However, we sincerely apologize for the slow service and that your request for salt and pepper wasn’t addressed. That’s certainly not the experience we want to provide, and we will be looking into it to ensure this doesn’t happen again. We hope to have the opportunity to serve you again and provide a better experience next time.
   

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8. R

   Ross VIP

   Los Angeles3 reviews

   2.0

   Dined on April 6, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   It may have been a comedy of errors but nothing seemed to go right. Our reservation was made weeks in advance, and we requested a outdoor table with a view for our special occasion. We let the hostess know on arrival, but we were informed that there were no favorable spots outside. While we waited for the hostess to find a nice table, we sat at the bar for over 15 minutes with no service then we were taken to a table when we requested a booth if we were to sit inside. Additionally, when we placed our order, they were out of several menu items, and when we tried to modify something simple, such as removing bacon from an omelette, they were unable to do so. Overall, we still had a great time and made the most of it, but as a former restaurant employee myself, it seems that there is a lack of care happening at this restaurant.
   

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9. S

   Sevon

   Orlando1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience everytime. Good food and great service.
   

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10. L

    Larry

    Orange County1 review

    5.0

    Dined on April 6, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Had a great time waiter, maybe Julian is his name. Excellent knowledgeable server staff, including managers, all seemed to work together to keep up the busy demand .
    

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