Castaway - Burbank

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1. T

   Tvlpro

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Had a fantastic dining experience last night at the Castaways. It's been many since I've eaten there and it was fantastic. The remodel of the restaurant is beautiful, the service from Jesus couldn't have been better. His recommendations on the wine great. The sides were delicious and the portions quite large. Will return soon.

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2. K

   Kevin

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food1service1ambience4

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3. a

   abhishekp

   Los Angeles

   9 reviews

   vip
   5.0

   9 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Had an amazing experience! Food and drinks were very tasty and good!

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4. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food3service3ambience2

   We were seated outside when it was cold, windy and rainy. Had to ask twice to be seated inside, when we were it was right next to the door so we were still cold

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5. s

   syndjier

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service4ambience5

   Food was great. Ambience was awesome. We loved the heaters on the verandas.

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6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food3service5ambience3

   It was great, parking />>>>>><<<<<<<<<<<#

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7. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food5service5ambience5

   Valet was AWFUL!!!!! Left my keys exposed to everyone. Was a huge mess waited over 2 hours for my keys, had to find them myself and they could not locate my car. I had to hitch a ride to the bottom of the hill to get my car. Castaway DID NOTHING to better the experience and just blamed the valet saying it was separate. Won’t be going back.

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8. t

   tedb

   Los Angeles

   21 reviews

   2.0

   21 reviews

   Dined 4 days ago

   overall2food4service2ambience3

   Good food, good drinks, but the service is always poor. Seems like new and untrained wait staff is the norm, and that is not acceptable at an expensive high-end restaurant.

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9. TC

   TheresaC

   Los Angeles

   8 reviews

   1.0

   8 reviews

   Dined 4 days ago

   overall1food1service1ambience1

   Enjoyed dining here for my birthday last year! We celebrated my daughter’s birthday last January 28 and wasn’t satisfied at all! Waited for a long time for the food to come out and when it was finally served they were cold! We ordered Mac and Cheese, pasta, steak, fries, nothing out of the ordinary. Corn bread, creamed corn and Brussels sprouts saved the night! Wyatt our server was attentive. Valet parking was an ABSOLUTE NIGHTMARE!!!! Their valet attendants were driving recklessly fast, almost hitting other cars! We just got our car tinted. The window control has a sticker, DO NOT ROLL DOWN”! And what did the attendant do??? OF COURSE THEY ROLLED THE WINDOW DOWN!!! We tried to talk to one attendant, he said he didn’t do it! He pointed us to talk to a lady, probably the valet manager, Ursula! She said to call her the next day! I’m not counting on that! She was looking at the parking mess and even made a commenf, “Oh my god, they’re still coming!” Castaway management should find a way to improve their Valet system!

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10. N

    Noni

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    overall3food5service3ambience4

    The food was absolutely great! However, it took a long time for food to come out. Valet service is an absolute mess. On our way out, we were going to pay the valet, only to realize no attendant was available. Another guest let us know that the valet service had lost or scattered the tickets throughout the floor. So all the valet tickets were in shambles. We had to look for our own car key and in the middle of the chaos this took more than 30 minutes. When we managed to locate our key, the valet attendant asked for me to go pay. What a joke! After the chaotic scene was stressing everyone out! He finally agrees to get my car and comes back after 10 minutes saying he couldn’t locate my vehicle. The attendants couldn’t even find people’s cars and in fact left the keys inside the cars for some customers. No one was taking ownership of the situation . The valet “manager” said that they were a third company but Castaway management should have stepped in. After a lovely meal, dealing with the valet service completely ruined the experience. Won’t be going back

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11. G

    Gwen

    Los Angeles

    20 reviews

    3.0

    20 reviews

    Dined 4 days ago

    overall3food5service2ambience4

    Castaways is a lively dining experience. Our steaks and sidea were delicious. It can be loud, as it is a large restaurant, especially on the weekend. Unfortunately the service did undermine the quality of the food. Our sever was very friendly, however, he did not check on us, our meal took forever and we had to ask him about it. Someone else delivers the food. My bearnaise sauce was not there. He never checked to see if we were happy with our meal. It was my mother's 90th Birthday. Everyone around us had Birthday sings and caje. My mother was forgotten. I just asked for the check and we left. The valet parking was a nightmare. We waited a half hour for the car as did many others. If you go to Castaways avoid an evening when any other events are happening.

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12. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    overall1food4service4ambience3

    The food took over 90 mins and the manager wasn’t very gracious about it. Tables that got there after us literally left and we still had no food.

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13. LW

    LarsW

    Los Angeles

    5 reviews

    vip
    4.0

    5 reviews

    Dined 5 days ago

    overall4food4service3ambience3

    Super busy, very loud. Do not have a choice of seating inside or outside and the outside is where you want to be. The service was slow and the food was good. It was a Saturday lunch time, so it was a madhouse. Sure during the week is not as bad.

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14. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Tim was amazing and I truly enjoyed being able to have a great experience for my gf’s birthday!

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15. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    2.0

    1 review

    Dined 5 days ago

    overall2food2service2ambience4

    This restaurant is all show and no substance. The views are extraordinary, the staff is dismissive and the food is mediocre.

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16. C

    Coogi

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service4ambience5

    Everything was great, phenomenal views. Only complaint is the food wasn’t very hot when it came out and the steaks were just a tiny bit overdone. Not to much to complain about and would definitely go again.

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17. LN

    LandreaNoles

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Jana is the BEST server ever! Food was amazing! The view was perfect.

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18. CS

    CyclingSandy

    San Francisco

    9 reviews

    5.0

    9 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Had a fabulous dinner (6 in our group). Wonderful service and food. The views are breathtaking if you get a table near the picture windows (my hope for next time).

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19. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Good vibes

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20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Celebrated my anniversary and it was a wonderful experience. Both my girlfriend and I enjoyed the food and the service. It was our first time there and we had Alissa as our waiter, she was very helpful with recommendations. We will definitely be returning & will gladly recommend to our friends and family. 10/10

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21. OT

    OpenTable Diner

    Orange County

    5 reviews

    vip
    5.0

    5 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    We had an amazing time at Castaway. The view was everything. My boyfriend proposed here. The waitress (I’m really sad I can’t remember her name because she was so sweet and thoughtful) was sooo kind and gave us a drink and dessert to celebrate. She really went above and beyond.

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Amazing experience will be back again ! Food and service and view was amazing

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23. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food5service5ambience5

    Great collection comfortable place for dining

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24. a

    astevens

    Los Angeles

    1 review

    3.0

    1 review

    Dined on January 24, 2023

    overall3food3service4ambience5

    Come for the view. The food is overall ok. Best to grab a snack and a cocktail. Our server was excellent, but the restaurant was understaffed so we couldn't order as often as we would have liked.

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25. JD

    JoanD

    1 review

    2.0

    1 review

    Dined on January 23, 2023

    overall2food2service1ambience5

    The view is spectacular as always but the food was nothing special for the price. We barely had any contacts with the server and no one came to check whether the food was ok nor to fill the water (just once after almost 30 minutes) there was a lot of people so we understand. The server was nice but the restaurant should hire more people so the experience match the prices of food. The filet mignon was dry and chewy for an almost 50 dollars steak you expect way more. It came bare on the plate no veggies, no anything and while I asked for a mac and cheese they were also blend and not 11 dollars worth. Quality of food was poor on an expensive food. The experience was average since they were full with not much servers so they can improve. I think there are better places for a steak. The view is amazing but I dont believe the prizes of the food match the whole experience.

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26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 23, 2023

    overall5food5service4ambience5

    All was good. A bit of confusion on the assignment of servers where we were sitting. We were not approached for 35 minutes after being sat

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27. SB

    SheilaB

    1 review

    2.0

    1 review

    Dined on January 22, 2023

    overall2food2service2ambience4

    Service was slow. Server forgot my entree, I was with a party of four. Crab cakes were too soft. French toast was more like a loaf of bread, cut down the middle with fruit and a marshmallow on top…? not like any customary French toast we were expecting…mimosas were good. Of course the view is spectacular! On a scale of 1 to 10, I would give it a 5. Not sure if I would recommend Castaways Burbank based on my last visit Sunday brunch… I may try another time… 🙁

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28. TO

    TheophilosO

    Los Angeles

    5 reviews

    5.0

    5 reviews

    Dined on January 22, 2023

    overall5food5service5ambience5

    Miguel was amazing to my party celebrating my wife’s birthday. Great brunch!!!

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29. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    Belated family Christmas/New Years and Lunar New Year dinner. While our reservation was for 7:45, we were seated 30 minutes later. It was an especially busy Saturday as there was a wedding party and 70th birthday party. However, the view, food, drinks, and wonderful service from Tyler made up for it. My family had a great time, despite the cold. There are heaters but for outdoor seating be sure to dress warmly in the winter!

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30. SD

    ScottDF

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service3ambience5

    First time at Castaway. Servers were wonderful, the veiw/location is beyond exceptional and definitely the perfect spot for a special occasion, food is worth the value. Service was a little slow but understandable on a busy evening, but all round a stunning evening. Valet was exceptional also, only $8 for speedy service. Will definitely be returning soon!

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31. RB

    RoxanaB

    Palm Springs

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    If you want great food at good prices WITH an outstanding view, this is the place. Decent drinks, good wine list, eclectic menu.

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32. A

    Anaya

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    Amazing food, service, drinks. Came here for my birthday dinner and they made sure to make it special!! Brought out a beautiful assortment of desserts to end our night! I had the Filet Mignon with mashed potatoes and mac and cheese. Every thing was delicious 🙏🏽 The manager Will made sure everything ran smoothly. Exceptional place and would definitely recommend for a special occasion. The patio is so well heated we were able to sit and have dinner without jackets on a chilly evening. The LA city views were spectacular! 10/10 🤍 There is also a little private speakeasy I believe you would need separate reservations for. There was a bar and a dj in there and I believe it was drinks only. More upbeat vibe than the rest of the restaurant.

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33. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    4.0

    3 reviews

    Dined on January 22, 2023

    overall4food4service4ambience5

    Very nice ambience and very relaxing and quiet. The food is really good and the wait time is just long to receive food but that is expected since their is many dinning at the restaurant. The waiters are very nice and respectful. The food is very delicious and this was my second time coming here and I envision many more special occasions that I will be coming back to dine at castaway.

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34. SL

    SL710

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on January 22, 2023

    overall4food5service5ambience5

    Amazing location! Views! views! Views! The service and food did not disappoint either! Options for everyone in my party-delicious food for vegans and meat eaters alike! My only negative is that the outdoor patio seating (cushions) for the big tables were still very wet and from the rains earlier in the week. Despite placing table cloths over the cushions, my pants were soaked. I had to ask my server for more tablecloths and still my pants were getting wet. Despite that, I had a wonderful time and will definitely be coming back!

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35. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined on January 21, 2023

    overall2food4service1ambience4

    Service was slow! It was my birthday and no birthday cake or song on top of slow service. Drinks were good and food was good but overall service was whack.

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36. HG

    HasmikG

    Los Angeles

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food2service2ambience3

    Waited more than hour to get food, tables are too close to each other and it was cold outside even though heater was on.

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37. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food3service2ambience5

    I never got the table I wanted I didn’t get the birthday presentation

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38. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    We love this place and especially love the attention Hugo gives us every time we are there! Although he is at the bar, he takes care of us from the moment we order our first drink, while waiting to be seated, to the additional drinks we order while we dine. He swings by our table to ensure all is going well! He goes above and beyond. We had one not so great experience there one time, no fault of the staff, and it also happened to be the only time he wasn’t there. Coincidence??

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39. OT

    OpenTable Diner

    Washington DC

    1 review

    vip
    3.0

    1 review

    Dined on January 21, 2023

    overall3food4service4ambience5

    We waited over 10 minutes after seating for service, then we had an issue with wet seating outside. Several of our party got wet. We were moved inside to a different area but no other accommodation was offered. Normally we love this place but this was a bad experience for my daughter’s birthday.

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40. a

    asprov

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    It was a beautiful evening so sat outside by a heater overlooking the city. Waitress Keira was very attentive. They seem to have a server/customer ratio so that the servers can be on it. Food was yummy. Had crisper snapper and Wagyu beef. Mojitos were also really good.

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