CASA TuLuM NYC

Review summary

1. OT

   OpenTable Diner VIP

   Chicago2 reviews

   1.0

   Dined on May 14, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The worst experience ever!! The waitress threw a plate of spicy food on my husband. La peor experiencia en todo el tiempo, hasta hoy! La mesera tiro un plato de comida picante sobre la espalda de mi esposo. Realmente un momento muy desagradable. La comida no es nada espectacular.
   

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2. OT

   OpenTable Diner

   New York City4 reviews

   5.0

   Dined on May 12, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Casa TuLum was beautifully decorated. The service was excellent and the margaritas were great. I would go back again.
   

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3. OT

   OpenTable Diner

   New York City10 reviews

   5.0

   Dined on May 12, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food were amazing
   

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4. OT

   OpenTable Diner VIP

   New York City2 reviews

   5.0

   Dined on May 10, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bronzino was delicious, waitress was friendly and helpful.
   

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5. Y

   Yourstrulylex16

   New York City30 reviews

   2.0

   Dined on May 7, 2023

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   My best friend and I was so excited to finally try Casa Tulum especially with all the “raving reviews” and we were so disappointed. First off the restaurant is SMALL. The pictures make it seem like it is bigger than what it really is. But still a nice space, beautiful layout too! I’ll give them that they definitely created a stunning replica of Tulum as you really are transported there! Despite having such a gorgeous decor, the food and drinks were just nasty. The guacamole starter was in a tiny child size bowl, with a handful of chips. That surprised us, but at least it was fresh. We both ordered the steak and it was blah. The home fries were over cooked, there was a weird extra sweet sauce mixed in with another sauce on the plate that just wasn’t sitting right with our stomach and it seemed to be the same sweet seasoning for the rice and beans - we were not fans of it at all. I ordered the watermelon margarita and it was a beautiful fresh watermelon tease in the first sip but then that Smokey char flavor just slammed the back of my throat, it was too much and just horrible. For the bill it was NOT worth the money AT ALL, we regret going here.
   

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6. AP

   AimetP

   New York City1 review

   5.0

   Dined on May 6, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I arrived to the restaurant beforehand, they were just opening. It was a fabulous experience from their attention, their cocktails, food and recommendations our waiter was Danilo C, we will be back soon. totally worth it
   

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7. OT

   OpenTable Diner VIP

   New York City2 reviews

   1.0

   Dined on May 6, 2023

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Went their for my birthday for cinco de mayo and the service was terrible. On top of that, they had a limited menu without advising prior. Food was good but the restaurant overall was subpar in service, ambience and quality. No thank you.
   

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8. OT

   OpenTable Diner

   Washington DC2 reviews

   2.0

   Dined on May 5, 2023

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   They got our order wrong multiple times and when they gave us the wrong thing and we said something they just poured a different sauce on the same dish and served it back to us
   

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9. JG

   JudithG

   New York City5 reviews

   5.0

   Dined on April 28, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing! The service was top notch, Francisco was our waiter and he was amazing. They accommodated our party of 8, the drinls and the food were some of the best. the girls and i are still talking about it
   

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10. V

    Vicky

    New York City5 reviews

    1.0

    Dined on April 22, 2023

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 4

    Unfortunately our experience wasn't that great. It took over an hour for us to receive our food. The portion of guacamole was just a cup. It was completely overpriced for the food we received. I ordered an eggs benedict type of dish that tasted like 2 boiled eggs on a stale tortilla. I was so disappointed with the food and very seldom am I. The servers were lovely but not sure if they were understaffed but still not an excuse. Couldn't wait to leave.
    

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