CASA NEOS

CASA NEOS reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. s

   selena

   New York City1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   lovely experience servers were so kind, great table and great food
   

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2. M

   Mariia

   Greater Boston1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 4

   Honestly, I’ve never had an experience like this before — and I truly hope I never will again. We had a reservation for 10:30 PM and arrived slightly early, at 10:25 PM. However, we were told our table wasn’t ready and were asked to wait. I’ve never seen such poor organization. We waited until 11:00 PM — over 30 minutes! It was only after I approached the reception for the third time and expressed how unacceptable it was to keep guests waiting this long — especially when the restaurant has a strict policy of canceling reservations if guests are more than 15 minutes late — that we were finally seated. After standing at the entrance in heels for half an hour, no food or level of service could salvage the experience. That said, the food was truly delicious — especially the branzino. Thankfully, it didn’t take long to arrive, and it was prepared quickly and perfectly. Our server was also excellent: professional, attentive, and very kind, which added a much-needed positive touch to the evening.
   

   CASA NEOSResponded 2 days ago

   Dear Mariia, Thank you for taking the time to share your experience with us. We’re truly sorry for the delay you encountered upon arrival and for the frustration it caused, especially given our policy of requiring guests to arrive on time. We understand how disappointing and uncomfortable it must have been to wait that long, and we regret that this impacted your overall experience. We’re glad to hear, however, that you enjoyed the food — especially the branzino — and that your server provided excellent service. Your feedback has been shared with our team, as we are always working to improve the organization and flow of our guest experience. Thank you again for bringing this to our attention. Sincerely, Guest Relations Manager Hortencia
   

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3. K

   Kayla VIP

   New York City55 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food and ambiance was great! We ordered the truffle arancini, truffle hamachi maki, salmon crudo, and the truffle pasta. Everything was delicious and we will definitely be back!
   

   CASA NEOSResponded today

   Dear Ms. Kayla, We truly appreciate your feedback! It's great to know you enjoyed the dishes and ambiance at our restaurant. We can't wait to welcome you back for more delicious experiences! CASA NEOS
   

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4. F

   Fiz

   New York City3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shout out to Sam the waiter showed some incredible service.
   

   CASA NEOSResponded today

   Dear Mr. Fiz, Thank you for your kind words! We're pleased to hear about Sam's great service. We pride ourselves on providing a fantastic experience at our Miami restaurant. See you soon! CASA NEOS
   

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5. A

   Angie

   San Diego1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our experience at Casa Neos for my best friends bachelorette! The entire experience, from the ambience to the service and the food and the drinks was amazing! Highly recommend!
   

   CASA NEOSResponded today

   Dear Ms. Angie, We’re thrilled to hear that you enjoyed your friend's bachelorette celebration with us! Your kind words about the ambiance, service, food, and drinks mean a lot. Hope to see you again soon at our waterfront dining location! CASA NEOS
   

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6. OT

   OpenTable Diner VIP

   Miami3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I absolutely love everything about Casa Neos! The atmosphere is incredible—elegant, warm, and full of good energy. We had dinner after a sunset party, and it was an unforgettable experience. We tried the pasta, and it was beyond amazing—definitely one of the best I’ve ever had. Honestly, I’m not sure what else to say except that this place has become my favorite. Casa Neos has that special something.
   

   CASA NEOSResponded 2 days ago

   Dear Mr. Guest, Thank you for your delightful feedback! We’re pleased to hear you found our atmosphere warm and inviting. It's wonderful that our pasta left such a lasting impression. We can't wait to welcome you back for more fine dining experiences! CASA NEOS
   

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7. R

   Rosalia

   Philadelphia6 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We arrived a few minutes late, and the hostess refused to honor our reservation without so much as a blink and we called to inform them we were running behind. Naturally, we had to escalate to a manager, because nothing says "fine dining" like negotiating for your table like it’s a hostage situation. Three hours later, we were finally seated. The food was passable. The service, on the other hand, was impressively bad. While waiting, we attempted to get drinks at the bar, which was another traumatizing experience. Think overcrowded chaos with zero organization and even less interest from the bartenders. To top it off, after dinner, a server appeared with a random sorbet and let us know it was “on the house” because no one else had touched it. Nothing quite says “we value you” like being offered rejected dessert.
   

   CASA NEOSResponded 2 days ago

   Dear Rosalia, Thank you for sharing your feedback. We’re truly sorry to hear that your experience fell short of expectations. We’d like to clarify that after the 15-minute grace period, we can’t guarantee a reservation, though our hostess team does their best to accommodate based on availability. During busy times, this may not always be possible. This policy is communicated clearly across all our reservation platforms to ensure guests are aware in advance. We regret that your visit left you feeling frustrated and disappointed, and we appreciate you bringing these concerns to our attention. Your feedback has been shared with our team as we continue to work on improving the guest experience. Sincerely, CASA NEOS Team
   

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8. m

   mina

   Miami1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Ambiance, food quality, service and the crowd was wonderful.
   

   CASA NEOSResponded today

   Dear Ms. Mina, We appreciate your kind words! It's fantastic to hear that you loved the ambiance and service at our Miami restaurant. We look forward to welcoming you back for another amazing experience! CASA NEOS
   

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9. C

   Caroline VIP

   Miami10 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall ambiance, food and music is consistent as our last visits. Had a reservation but table took over an hour to get…. Having rainy day is expected in Miami should not be the reason why a reservation would be a wait for over an hour and a half over resy time.
   

   CASA NEOSResponded 2 days ago

   Dear Ms. Caroline, We appreciate your feedback on the ambiance and food! We're sorry for the extended wait for your table; our waterfront dining can be impacted by rainy days in Miami. We aim to improve! CASA NEOS
   

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10. R

    Ricki

    Detroit1 review

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    so fun!! plan on waiting but it’s a party experience very boujjjjjie dress up!!!
    

    CASA NEOSResponded today

    Dear Ms. Ricki, We appreciate your fun review! It's fantastic to see our restaurant offering a lively experience. Join us again for another memorable night! CASA NEOS
    

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