This restaurant added safety precaution details

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Casa del Barco - Short Pump

4
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325 Reviews
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$30 and under
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Mexican
Casa del Barco is Richmond’s premier destination for redefined Mexican cuisine made with fresh, local ingredients.

Our list of tequilas is still growing and pleases the casual spirit sippers to the most seasoned aficionados.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
What 325 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
3.9
service
4.2
ambience
3.6
value
Noise · Moderate
62% of people would recommend it to a friend
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TG
TGFoodie
Richmond
10 reviews
Dined 4 days ago
Overall2food4service3ambience3

This restaurant is way too expensive for what you get and while I appreciate the distancing, ordering and paying for each thing separately is tedious.

JG
JustinG
1 review
Dined 4 days ago
Overall4food3service4ambience4

Server was very polite. He explained exactly how everything worked.

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall5food5service5ambience5

I had a really great server, the food was amazing and I got a birthday dessert. Let me not forget the bartender made my drink really great. I will be returning soon I always have a great time when I come keep up the good work.

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall4food2service5ambience4

Super disappointed in the menu change....specifically the tacos. Staff is wonderful as always.

DA
vipDavidA
Richmond
21 reviews
Dined on October 14, 2020
Overall5food5service5ambience5

Always a great place to meet for Happy Hour or dinner.

C
Chrisp
1 review
Dined on October 2, 2020
Overall2food4service3ambience3

The new pay as you go system is silly. I felt like I spent more than I have before they system was implemented

MC
vipMrsChrup
Richmond
10 reviews
Dined on September 25, 2020
Overall5food5service5ambience5

As always, great food & drink!! Casa Del Barco staff have done an excellent job instituting “contactless” service!!

OT
vipOpenTable Diner
Chicago
1 review
Dined on September 23, 2020
Overall3food3service2ambience4

Margarita was great, but food was only ok.
Additionally, there are “servers” to physically bring your food, but you need to order everything (even water and drink refills) and pay via your phone due to Covid. This means you need to pace your meal yourself (if you order apps and dinner at once, it’s all coming at the same time). A 20% tip is included- I don’t mind tipping well due to Covid, but don’t enjoy being forced into it (especially when service is only mediocre and food is expensive for the portion size and quality).

E
Estatic
Richmond
7 reviews
Dined on September 22, 2020
Overall5food5service5ambience5

The ambiance was terrific. It was different navigating ordering during COVID so we ended up with double the food we thought we ordered but it was great for lunch the next day. The pork belly tacos were our favorites!!

n
nicolet
Richmond
3 reviews
Dined on September 19, 2020
Overall1food1service1ambience3

Everything must be done online. Ordering ect. My husband did not have his phone and the waitress couldnt help us. WORST THING EVER. We left without ordering. I come to enjoy dinner, not spend the evening on my phone trying to figure out how to order. Will not return.

CP
ChrisP
Richmond
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

I liked the idea of the pay as you go through your phone. I had 8 in my party and it was very easy and fast. Order your food, drinks and add the tip. No rush to leave and our section captain was amazing.

t
viptvrs388
Richmond
48 reviews
Dined on September 13, 2020
Overall4food4service3ambience4

While I like the concept of no contact ordering and payment, I don't like the fact that you have little to no contact with the staff. No one came by to check that our meals were okay and when we had a question, we had to hunt someone down. The food was very good.

OT
OpenTable Diner
Richmond
2 reviews
Dined on September 13, 2020
Overall3food3service3ambience3

In as much as the server explained things, I was taken back by the service charge not to mention the lack of interaction with the staff. I understand wanting to make sure the staff is taken care of but this was the first time we had been here and I thought that it was overpriced for what we received. My margarita was like pure alcohol and I ordered a blackberry margarita so it was not too potent... this was a fail. Ordering through the QR code seems to be the norm but requiring payment prior to food being delivered is ludicrous

OT
OpenTable Diner
1 review
Dined on September 10, 2020
Overall2food5service3ambience2

I used to love eating here and would come often especially for Happy Hour! The app is over the top. A friend of mine that joined had a horrible day which included her phone being ruined. She also doesn’t use credit cards at the moment. Those 2 things mean she couldn’t order food. Another friend added what she wanted to our order but it’s just ridiculous. Also having the 20% automatic gratuity for service is ridiculous when there is no service. Yes they physically brought our food to the table but that’s it, no words were even said. It also took way longer than it should to receive our drinks especially with the fact that there were probably 10 people max inside the restaurant. Maybe think of having digital menus but having your staff actually do more than set our food at the table so their gratuity feels worth it. Also, since when did Happy Hour end before 6? I won’t be back until the process has changed.

OT
vipOpenTable Diner
Las Vegas
3 reviews
Dined on September 7, 2020
Overall5food5service5ambience5

Love this place! Great food and service. Plantains are terrific!

TO
vipTODDB
Chicago
1 review
Dined on September 6, 2020
Overall2food2service3ambience2

Crazy bad. How is a Mexican restaurant out of chicken and jalapeños. 25 minutes to get drink and chips. Hour and half to get fajitas. The auto tip of 20% made it even better. Laughably bad

C
Cheri
Birmingham
2 reviews
Dined on September 5, 2020
Overall4food4service4ambience4

I would prefer to have an actual waitress or waiter. You have to do touch less ordering which is not smooth & they are including a 20% surcharge for serving staff. They are also suggesting a tip. I don't mind the surcharge & tip, if I am actually being waited on, but you are not. We had to flag down wait staff for refills, etc. It cost me @$75 for guacamole & chips plus 2 orders of the mixed 3 tacos. The two of us had one side plus a soft drink.

We will go back but after Covid is over & they are not doing touch less. The food was good!

S
vipSonshaan
Richmond
14 reviews
Dined on September 4, 2020
Overall5food5service4ambience5

Food and drinks all good except traditional lime margarita was just meh. I was looking forward to that so disappointing. Shrimp fajitas and sweet plantains were delicious!

DD
DaveD
Washington DC
7 reviews
Dined on September 4, 2020
Overall5food5service5ambience5

Recently visited this restaurant with the new COVID restrictions put in place. Loved how you could scan the QR code on the table and order/pay from there, or you could work with your server to do this.

Food was excellent and the service was fantastic. Would definitely go back here again.

OT
OpenTable Diner
1 review
Dined on August 29, 2020
Overall2food4service1ambience4

Awful service and so slow and not even crowded ! This location is only one where we did not get great service by wait staff and by food being prompt and it wasn’t even crowded.

Casa del Barco - Short Pump
Responded on September 3, 2020

Hi, I'm sorry to hear about your experience with us. Please know that we will keep working to improve speed of service for future guests.

Report
A
Alanna59
Richmond
2 reviews
Dined on August 29, 2020
Overall5food5service5ambience5

Great food and fast service. Due to Covid all ordering and payment is done through your phone. Super convenient!

OT
OpenTable Diner
Washington DC
1 review
Dined on August 29, 2020
Overall3food5service3ambience3

Requires you to pay ahead and includes a 20% gratuity before ever receiving service or food. Didn’t keep drinks refilled. Had to flag our server down multiple times.

Casa del Barco - Short Pump
Responded on September 3, 2020

Hi, Our new contactless ordering and payment system was put in place to encourage social distancing and participate in best practices in the state reopening guidelines. That doesn't mean you shouldn't be getting your refills! Will be working on this going forward.

Report
F
vipFoodie1
San Francisco
1 review
Dined on August 28, 2020
Overall2food2service4ambience4

Food quality has gone down hill. They have swapped out suppliers/ingredients for the worst. Steak used to be great, now is tough and fatty. Chips with salsa taste stale.

Casa del Barco - Short Pump
Responded on September 3, 2020

Hi! We have not changed the steak or the chips, but do apologize that you didn't enjoy on your most recent visit! Thank you for the feedback so that we can focus on staying consistently great.

Report
j
jills
New York Area
5 reviews
Dined on August 28, 2020
Overall5food5service5ambience5

They have thorough Covid standards in place. Appreciated all of the extra care.

CV
CarrieV
Richmond
4 reviews
Dined on August 23, 2020
Overall4food5service5ambience4

Service and food were both great. Mask policy was strictly enforced.
We had trouble from the start with the QR code system (which I've used at other restaurants with no issue) - certain items at the bar (that we could see) did not appear as options to order. Our server made special accommodations for us in order to get us taken care of with what we wanted to order. Overall good experience!

N
Nickel76
Washington DC
4 reviews
Dined on August 22, 2020
Overall5food5service5ambience5

Excellent food and cocktails were also fantastic! Super quick and friendly service. Definitely our go to for a nice afternoon lunch!

DA
vipDavidA
Richmond
22 reviews
Dined on August 20, 2020
Overall5food5service5ambience5

The food was great as were the drinks and the service.We will definitely be back.

DB
DonnyB
San Francisco
1 review
Dined on August 16, 2020
Overall5food5service5ambience5

The place is amazing. I will continue to go there. The food was amazing! Staff was very friendly.

a
amin86
Richmond
1 review
Dined on August 15, 2020
Overall5food5service5ambience5

Casa del Barco at Short Pump is a wonderful restaurant! The customer service is top notch; the food is delectable and the drinks are amazing! I love the decor and the atmosphere is very energetic!
Definitely treat your family, friends and yourself to this spot: there won’t be any disappointment!

LY
LatoshaY
1 review
Dined on August 15, 2020
Overall5food5service5ambience5

Great customer service and good food.friendly staff

OT
OpenTable Diner
1 review
Dined on August 13, 2020
Overall5food5service5ambience5

Our server was fabulous as well as the food and drinks!

C
Christopher
1 review
Dined on August 10, 2020
Overall4food5service4ambience5

Would have been 5 stars across the board if you could do your ordering and then close out one bill rather than having to keep closing your tab with every order. Doesn’t help for multiple things ordered to include drinks or food then desert.

N
vipNancy
Richmond
12 reviews
Dined on August 8, 2020
Overall5food5service5ambience5

Eating out at one of the Boathouse/ Casa del Barco partner restaurants is strange but once you get the hang of the ordering system, it’s ok. You have to order from your phone which makes it impossible if someone in your party doesn’t have a phone or can’t figure out how to do it. I had to do all the ordering and you have to pace your orders because they come out practically as soon as you order. The margaritas here are the best in town so I will put up with the inconvenience just to have one one their great drinks.

j
jinglebells
1 review
Dined on August 7, 2020
Overall3food3service2ambience4

Didn't get our endless chips and salsa until after we had finished our meals. Food was a bit overpriced and small portions. The margarita was delicious but sort of weak. Nice atmosphere though!

CB
CarolynB
Richmond
2 reviews
Dined on August 7, 2020
Overall3food4service4ambience5

Disliked the way one has to order and will not return until it is removed.
Every drink being ordered and payed for before even receiving is ridiculous. No other restaurant is doing this. Will not recommend.

j
jamesh
New York Area
3 reviews
Dined on August 6, 2020
Overall3food4service3ambience3

Food was consistent as usual. Due to pandemic, must order on your phone using QR code and pay immediately upon ordering. So cocktails are immediate pay, appetizers immediately, etc. Policy everything incurs automatic 20% gratuity. When questioned, staff responded with “so we can make an honest wage during these times “. Huh???
They are essentially food runners now with very limited engagement at the table. Reduced level of service but increased mandatory service fee. I won’t be back.

JJ
JihanJ
1 review
Dined on August 2, 2020
Overall1food1service1ambience1

We were told the only option to order was thru an app. I had 3 people with me that didn't even own a smartphone and the wait staff just kind of said we r sorry that is just how it is. On the same weekend we were at multiple other places that did not have this going on and we're also Covid compliant. It was embarrassing as I had invited friends here because I loved the food here and I was humiliated. I'm not sure I will be going back.

CB
ClaraB
1 review
Dined on August 1, 2020
Overall1food3service1ambience2

There was no greeting when we were sat to provide guidance or explanation on the new “mobile ordering” and the pack of server. It took 20 min for us to get our drinks. We had to stop and ask after 40 min for our chips and salsa. After an hour we spoke with a manager who told us it was our fault in miscommunication with the boy that brought out our food and that’s why we never got anything. She said “everything is brought all at once if you order it on your phone all at once.” But when he brought out the food we still had not received drinks and he didn’t have our appetizer so we of course told him no and to take it back. Very disappointed with the customer service and response of the management team.

A
Abby
1 review
Dined on August 1, 2020
Overall3food4service2ambience1

Food was good. Service was spotty as it was all phone-based. We were turned away by the hostess, saying there were no tables open until 8:45. It was 7:15. We pointed out there were tables open on Open Table and they said they couldn’t help us. We left, made a reservation right outside, and came back in. We were seated but with kind of an attitude from staff. It was obscenely hot - no air conditioning on a 96-degree day.

F
Forbes
Richmond
2 reviews
Dined on August 1, 2020
Overall3food4service4ambience4

Long wait for outside table with reservations. Need to have table occupancy time limit during Covid time.

FAQs

Casa del Barco - Short Pump does offer delivery in partnership with Uber Eats.

Casa del Barco - Short Pump is rated 4 stars by 325 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.