Casa del Barco - Canal Walk

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1. OT

   OpenTable Diner

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   overall4food4service3ambience5

   Food was great. Service was slow. We had to go find our waiter to get a to go box and to check out. Very loud music inside and outside. Best plantains and best Tres Leches cake I have ever eaten!

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2. OT

   OpenTable Diner

   Baltimore

   2 reviews

   vip
   2.0

   2 reviews

   Dined 5 days ago

   overall2food2service1ambience3

   For a restaurant that automatically charges a 20% service fee I would expect at least mediocre service. A member of our party did not receive their meal until after everyone else at the table had already finished their meals. We asked for refills on our chips and drinks prior to our meals arriving yet those did not arrive until we were ready for the check. Twice I had to get up from our table to search for our waitress which may be a bit more understandable if they had been busy, however, the restaurant was not busy at all. UNACCEPTABLE.

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3. OT

   OpenTable Diner

   Richmond

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food5service1ambience4

   The food was great! The service wasn’t great at all! The restaurant wasn’t even busy! I saw our server twice! Only twice from start to finish!

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4. OT

   OpenTable Diner

   Raleigh

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food5service1ambience3

   It was not great. Service was bad and the waiter lied to us about bringing our drinks out.

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5. OT

   OpenTable Diner

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   overall1food1service1ambience3

   Service was very slow.. Hostess checking in was rude Ididn’t pay any attention to us she was folding her napkins instead

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6. OT

   OpenTable Diner

   Richmond

   1 review

   vip
   3.0

   1 review

   Dined 6 days ago

   overall3food3service2ambience5

   Waited 2 1/2 hours for appetizers. Another 45 minutes for our entrées. We were told the kitchen was shorthanded and they did not prep anything. We asked the manager twice to please check on our food and he proceeded to tell us that he was the bar manager and that the chef decided how the orders would come out of the kitchen. We finally received our entrées and they were called. When we asked about dessert we were told it would take another hour. we frequent all of their restaurants and I’m sorry to say we will not be back anytime soon.

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7. OT

   OpenTable Diner

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service4ambience5

   Great food and atmosphere

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8. OT

   OpenTable Diner

   New England

   3 reviews

   vip
   1.0

   3 reviews

   Dined 6 days ago

   overall1food2service1ambience2

   We were taken to our table only because we had a reservation. Those who came without were told they had to wait 45 min! Once inside, the restaurant was practically empty. We were told we had to automatically pay 20% gratuity. A waiter came, took our orders, and disappeared until it was time to pay. The food was so so. Not good but not great. We were disappointed at the service (or lack thereof) and appalled at the fact that we had to pay 20% gratuity right off the bat! Seems they are very understaffed and are not able to prioritize customers right now.

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9. SW

   SarahW

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on August 8, 2022

   overall5food5service5ambience5

   The food was really great. My husband, who is a foodie, loved the Crispy Barbacoa Tacos. The margaritas were yummy also.

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10. JL

    JohnL

    Phoenix

    4 reviews

    2.0

    4 reviews

    Dined on August 6, 2022

    overall2food3service2ambience3

    20% service charge for ok service and then they ask for a tip on top of that? No thank you.

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11. PR

    PeggyR

    Atlanta

    15 reviews

    4.0

    15 reviews

    Dined on July 31, 2022

    overall4food5service4ambience4

    Our family sat outside on the covered patio, which was great since it was rainy. We enjoyed the authentic food -- tasty drinks, fresh seafood, flavorful spices. The atmosphere by the canal is really fun, and our kiddo got to run around there. The service was a bit spotty, but we appreciate the restaurant's use of automation via Toast to make ordering and paying easier. The noise level -- due to scraping chairs -- is high on the patio.

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12. j

    julieg

    Washington DC

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food3service2ambience2

    Food was just okay. Service was poor. Noise level was too much.

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13. OT

    OpenTable Diner

    Richmond

    1 review

    4.0

    1 review

    Dined on July 26, 2022

    overall4food4service3ambience4

    Great food and venue. A little loud for my taste, as most places these days. Service was great until food was served, then a little scarce. Would definitely return.

    Report
14. t

    tomc

    Washington DC

    5 reviews

    vip
    5.0

    5 reviews

    Dined on July 26, 2022

    overall5food5service2ambience5

    Service not so good everything else great

    Report
15. LA

    LuciaA

    1 review

    4.0

    1 review

    Dined on July 23, 2022

    overall4food4service4ambience5

    Really pretty atmosphere, fajitas were awesome. Not a big fan of the chips and salsa, salsa needed a kick for my taste.

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16. L

    Linda

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on July 20, 2022

    overall5food5service4ambience4

    Casa del Barco is definitely a Richmond fave! Great food and ambience, wonderful service, and the outside patio is perfect for a summer night!

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17. DH

    DustyH

    Richmond

    6 reviews

    3.0

    6 reviews

    Dined on July 17, 2022

    overall3food3service3ambience4

    We went here with friends for dinner on a Sunday. Ate inside. The restaurant is nice with interesting decor and good Latin music. We were happy because although you still have to look at the menu through an app on your phone, the waitress took our order. They do automatically add a 20% service charge to the bill, and we were not told that until I asked (I had read that they did that from other reviewers). The waitress was very friendly and helpful. I think she was super busy, so I felt that she was doing the best she could, but over all service was a bit slow. The food came out quickly once it was ordered, but the drinks took way too long. The food itself was mixed. The guacamole and queso dips were really good and the chips were nice and fresh. The salsa tasted more like marinara sauce than salsa, but wasn’t bad, just not what I think of as salsa. I got two tacos and thought they were pretty good. My husband got the chicken enchiladas and didn’t care for them at all, so like I said, a bit mixed on the food. It’s a lovely location, but not sure we will be rushing back.

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18. ES

    ElizabethS

    New England

    9 reviews

    vip
    2.0

    9 reviews

    Dined on July 15, 2022

    overall2food1service3ambience5

    Crunch wrap entree was terrible. No flavor and no chicken. Chips were covered in salt and not edible. Wish we just had a regular server although everyone was very nice. Very expensive meal for two with how dissatisfied we were. We will not be returning.

    Report
19. CH

    ChristieH

    Richmond

    1 review

    5.0

    1 review

    Dined on July 8, 2022

    overall5food4service4ambience5

    Margaritas are great and the outside seating during the summer fantastic!

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20. m

    morganc

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food4service5ambience5

    The service was great. The plantains were delicious. I can not wait to return.

    Report
21. SC

    SarahC

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food4service5ambience5

    Friendly and professional service. Margarita was amazing! Family enjoyed the food and the vibe is so pleasant! We have been twice now and will be back for sure!

    Report
22. K

    Katie

    1 review

    3.0

    1 review

    Dined on June 30, 2022

    overall3food5service1ambience4

    If you prefer to NOT be actually waited on and order the entire meal via your phone while automatically having to tip 20 percent, this is your spot. Poor experience. Good thing the food was delicious. Won't revisit 🥴

    Report
23. PJ

    PeytonJ

    Richmond

    13 reviews

    vip
    5.0

    13 reviews

    Dined on June 29, 2022

    overall5food5service5ambience5

    We thought Kat was amazing as a server! I would try to reserve in her section!!

    Report
24. MD

    MarkD

    Phoenix

    2 reviews

    vip
    2.0

    2 reviews

    Dined on June 27, 2022

    overall2food3service1ambience4

    Food was good. Service was horrible. We didn’t get waited on Oregon knowledged for the first 10 minutes after we were seated. When we finally ordered drinks, they came not until after our main course meal was served. We were not checked up on by the service staff hardly at all.

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25. C

    Chelsey

    1 review

    1.0

    1 review

    Dined on June 26, 2022

    overall1food1service5ambience3

    Service was nice, but the food has zero flavor. Taco Bell has more flavor than this place. The beans and rice were terrible, and why was there apple cider vinegar in the salsa???????? It was so gross! I had the shrimp tostadas and again, zero flavor. Is this place owned by white people?

    Report
26. OT

    OpenTable Diner

    Orlando

    1 review

    3.0

    1 review

    Dined on June 25, 2022

    overall3food4service3ambience4

    The hostess wasn’t the best and the servers didn’t know the menu

    Report
27. D

    Dujourforsure

    Richmond

    13 reviews

    4.0

    13 reviews

    Dined on June 25, 2022

    overall4food3service3ambience5

    Location, location, location, you cannot beat this place for its amazing location and ambiance. The drinks and cocktails are amazing, the food is mas o menos, service was ok- took a little bit for drinks but food came quick. We’ve been here several times and will be back, but probably just for drinks.

    Report
28. j

    jamesj

    Richmond

    7 reviews

    vip
    5.0

    7 reviews

    Dined on June 22, 2022

    overall5food5service5ambience5

    Wonderful dining experience.

    Report
29. CW

    ColinW

    1 review

    4.0

    1 review

    Dined on June 19, 2022

    overall4food5service5ambience5

    Food and service is top notch! A bit pricey but worth it. Get the empanadas!!!

    Report
30. t

    tappa

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    The waiters/waitresses were excellent and extremely friendly and helpful. The food was delicious; the atmosphere great!

    Report
31. MI

    MIAA

    New York Area

    1 review

    1.0

    1 review

    Dined on June 18, 2022

    overall1food3service1ambience3

    The food is decent but overpriced. We had a HUGE problem with the fact that a 20% service fee is automatically added to your bill when NO ONE takes your order. You place your order online and then they bring your food. Only the food took like 30-40 min to arrive and we were given no silverware or napkins. No one is working for tips there so why even try.

    Report
32. OT

    OpenTable Diner

    Richmond

    1 review

    1.0

    1 review

    Dined on June 13, 2022

    overall1food1service1ambience3

    Service was slow and terrible - the “no assigned server” system is strange and leaves you without a point of contact to ask for what you need. I asked 4 different food runners for more water before getting a refill. One person at our table received their meal 30 minutes before everyone else. 20% required gratuity was laughable after this experience.

    Report
33. E

    Elisa

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food3service1ambience1

    Forcing customers to pay 20% gratuity for absolutely zero service is appalling. If your reason is to “guarantee great service” as we were told by the host then you need to reevaluate your work environment and how much you pay your staff. We were stuck in a dark corner outside and barely saw a server for the entire hour and a half we were dining. Food was pretty bland and cocktails mostly ice. Not worth the Absolutely would not recommend to anyone.

    Report
34. OT

    OpenTable Diner

    Richmond

    6 reviews

    vip
    1.0

    6 reviews

    Dined on June 5, 2022

    overall1food4service1ambience3

    Know before you go: you will be expected to order everything (including a louder glass of water) using your phone, navigate their confusing menu (too many drink options even for a simple margarita: short, tall, salt, type of tequila, Cointreau?, no salt, etc), do your own billing, AND then you’ll be REQUIRED to pay a 20% service charge. After you did everything except deliver the food. NO PAPER MENU OPTION, NO EXCEPTIONS. When we resisted, we were told this is the modern way of restaurants and that they do it to keep people (us?) from skipping out on the bill. Would have left if it wasn’t a bday dinner; instead we ordered drinks and appetizers and left. NO WAY WE’RE GOING BACK. Absolutely no focus on customer service but ready with a mandatory “service”fee. How does this place survive?

    Report
35. AD

    AllisonD

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food3service3ambience5

    The food was ok. But it is nice to sit on the canal.

    Report
36. G

    George

    Richmond

    6 reviews

    1.0

    6 reviews

    Dined on May 30, 2022

    overall1food1service2ambience3

    Overpriced and not great service. You have to do all the ordering and paying yourself on an app. Was not fun to try and figure all that out. It was more frustrating than enjoyable. when I asked how to split it up, the server said the others at the table could 'venmo' each other.?? Food was average at best. my mother's rice was not even cooked; it was crunchy. Not impressed. Will not be back.

    Report
37. W

    Will

    1 review

    2.0

    1 review

    Dined on May 27, 2022

    overall2food1service4ambience5

    Although the service was great, the food quality was poor for the price.

    Report
38. OT

    OpenTable Diner

    Exclusive

    1 review

    3.0

    1 review

    Dined on May 22, 2022

    overall3food3service2ambience3

    Everything was fine. It wasn’t very busy and took forever to get our drinks, the food was okay too expensive for the portion. Both of our burritos had little to no meat

    Report
39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food5service5ambience5

    Food (and margarita) & service were great! Frustrated w/ the alleged FREE parking in the deck. Followed the directions & tried to make it work for about 5 minutes & just paid the $9 to leave.

    Casa del Barco - Canal WalkResponded on May 22, 2022Hello, Sorry that it did not work - we do indeed validate parking in the troutman pepper parking deck at 1001 Haxall Point. We are sorry that it was not working. Please feel free to call the store and we can discuss how to reconcile the situation. Happy to hear that the rest of your experience was great! - Joe Newton // General Manager

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40. RF

    RoyF

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service4ambience5

    Excellent food and drink! Patio is now open, but it was a little warm so we ate inside where the temperature was perfect. Quick and efficient once you get your order in using the QR code set at each table.

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