Casa Chow

Casa Chow 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. E

   Emma

   London9則評論

   1.0

   在2025年2月22日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Awful service, waited an hour just for our drinks. Then food came one plate at a time, not together. Menu has changed from a year ago and not authentic now. Won’t be returning.
   

   Casa Chow已於2025年2月26日​回覆

   Dear Emma, Thank you for your feedback. We are deeply sorry to hear your evening with us was below our usual standard, we assure you the experience you describe is not in line with our usual sequence of service. We have passed your feedback along to our Head Chef and Restaurant Manager for review. You should have received a discount on your bill and we are truly sorry for the oversite. We don’t take this lightly and would genuinely love the chance to make it up to you. We have also reached out via email, as we would like to send you a voucher, for use on a future visit. We’d love to have you back to show you the true Casa Chow dining experience. Your feedback matters to us, and we have taken extra measures to ensure this never happens again. Thank you kindly, Team Casa
   

   有1​人認為這對他/她有幫助

2. P

   Patrick

   London1則評論

   2.0

   在2025年2月22日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 2

   We sat outside and the first of our starters arrived followed by a 40 minute wait for the other starters. Staff didn’t offer any drinks or water during that time. They also didn’t seem to realise they had forgotten about us. Was just awkward and they didn’t seem to care when we asked about what was going on. We weren’t drinking alcohol but were offered a free round of drinks or dessert. We left and didn’t order mains. The food that did arrive was good but I wouldn’t go back based on the service.
   

   Casa Chow已於2025年2月26日​回覆

   Dear Patrick, Thank you for your feedback. We’re truly sorry to hear your evening was below our usual standard. We assure you the long wait for your starters and delayed service is not the level of service we aim to provide, and we understand how frustrating that must have been. We have passed this along to our Restaurant Manager, who has addressed this with the team to ensure it doesn’t happen again. We would like to send you a voucher for use on a future visit, as we’d love to have you back to show you the true Casa Chow dining experience. We have reached out via email, and look forward to hearing from you. Your feedback matters to us, and we have taken extra measures to ensure this never happens again. Thank you kindly, Team Casa
   

   有1​人認為這對他/她有幫助

3. R

   Ria

   黄金海岸1則評論

   2.0

   在2025年2月21日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   The food is lovely but unfortunately the service really lets this place down.
   

   Casa Chow已於2025年2月25日​回覆

   Dear Ria, Thank you for your review. We're deeply sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We have held increased staff training to ensure correct procedures are upheld and to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact as via the email provided below, we look forward to hearing from you, and truly hope to make amends. Thank you kindly, Team Casa
   

   請問這對你有幫助嗎？

4. R

   Roman (Romeo)

   布里斯班1則評論

   4.0

   在2025年2月14日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 4

   Had a booking for two originally but got it changed for four. However they still couldn’t accept our party of four to seat at a big enough table for all of us. But other than that everything was perfect. (Dragonfruit cocktail was disgusting)
   

   Casa Chow已於2025年2月24日​回覆

   Hola Roman, Thank you for your review. We're delighted you enjoyed your Valentines Day dinner with us! We appreciate your feedback regarding our table sizes and Dragonfruit Fauxito, and have passed this along to the Restaurant and Bar Managers for review. We hope to welcome you back again for an even better dining experience. Gracias, Team Casa
   

   請問這對你有幫助嗎？

5. K

   Kellie VIP

   布里斯班5則評論

   5.0

   在2025年2月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Delicious food, great atmosphere and fabulous service.
   

   Casa Chow已於2025年2月24日​回覆

   Hola Kellie, Thank you for your review. We're thrilled you enjoyed your Valentines Day dinner with us, we loved hosting you! We hope to welcome you back for another Chino Latino filled evening soon. Gracias, Team Casa
   

   請問這對你有幫助嗎？

6. B

   Brett

   布里斯班1則評論

   2.0

   在2025年1月15日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   Food was excellent. Service was average as it was very noisy and waitress had difficulty understanding orders Took over 30 minutes to pay account. Manager was not forthcoming to assist the waitress. QR code not scanning. Charged double the price for wine. Served 250ml glasses without asking and this was not an option on the menu. Additional items added to the account. Left with a bad taste
   

   Casa Chow已於2025年1月28日​回覆

   Dear Brett, Thank you for your review. We're sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. We would also be happy to provide a refund for any items accidentally put through your bill by mistake! Kindly contact us via the email below and we will arrange this for you straight away. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

   請問這對你有幫助嗎？

7. S

   Shanela

   布里斯班1則評論

   3.0

   在2024年12月13日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 4

   All the food we ordered were really salty but we were too hungry to have waited and so didn't want to send dishes back. Most of us did not finish our food.
   

   Casa Chow已於2024年12月19日​回覆

   Dear Shanela, Thank you for your review. We're sorry to hear the food you received was overly salty. This is not our usual standard, and we assure you if we were made aware of this on the night, we would have offered you a replacement meal or discount on your bill. We appreciate your feedback, and have passed this along to our head chef for review to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email provided below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

   請問這對你有幫助嗎？

8. A

   Anna

   布里斯班1則評論

   5.0

   在2024年12月6日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Beautiful little restaurant with nice food and interior. The service was fantastic.
   

   Casa Chow已於2024年12月9日​回覆

   Hola Anna, Thank you for your review. We're thrilled you enjoyed your dinner! We hope to welcome you back again soon. With love, Team Casa
   

   請問這對你有幫助嗎？

9. R

   Rhiannon

   布里斯班1則評論

   3.0

   在2024年11月30日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   The food and venue was absolutely stunning. Meals came out in an extremely timely manner, but there was a long wait on drinks.
   

   Casa Chow已於2024年12月17日​回覆

   Dear Rhiannon, Thanks for your review. We're sorry to hear you experienced long wait times for your beverages. We appreciate your feedback, and have passed this along to our restaurant and bar managers for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email supplied below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

   請問這對你有幫助嗎？

10. R

    Rebecca

    布里斯班5則評論

    5.0

    在2024年11月20日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    This is our second time dining at Casa Chow... we loved it. Sadly some of the menu items we really enjoyed on our first visit were no longer on the menu at our visit less than two weeks later, but the food was still very tasty and service was very good. Thank you!
    

    Casa Chow已於2024年11月22日​回覆

    Hola Rebecca, Thank you for your review. We're thrilled you enjoyed your evening with us! Our menu changes seasonally, with the latest change happening last week. We value all guest feedback and would love to know which items from our Autumn/Winter menu you enjoyed most, and any feedback regarding our new Summer menu! Please contact us via the email address privately messaged to you and we will keep this in consideration for future menu updates! Gracias, Team Casa
    

    請問這對你有幫助嗎？