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Very disappointing experience. We ordered the hot & crunchy halibut which our wait person said was the "best dish on the menu." If you like dry, fish with no flavor heavily coated in a tasteless bread-like substance, then this is the dish for you. It was sitting on about 6 wilted kale leaves & 3 warm grape halves. I still cannot work out which part of the dish was "hot." The restaurant was extremely loud, we were sat next to a bus station into which wait staff were apparently taking out their anger by throwing dishes into it. We couldn't wait to leave.
Took pretty lady on birthday dinner. Was treated really well and was very happy about the meal. Very glad we went!
Great service and really good food - in a fun part of town for exploring!!!
Food was good and hot. Tori our server took real good care of us. We'll be back!
Food lacked seasoning and flavor. The halibut was dry, and much more fried “crust” than fish.
We had a great experience overall; however, we sat outside & a homeless lady verbally accosted my husband, which was very disconcerting.
Service went downhill this time. They ignored us for the first 15 minutes we sat even though only 5-6 other tables were full
Found this by accident. Talked to an Austin PD officer this morning. Asked for a dining recommendation: his was Caroline’s!
Really really wonderful experience top level service excellent food just all around great evening
Thank you so much! We hope that you will join us again soon! Charles North Caroline General Manager
Brunch was fantastic, we will be back. Service was great, we arrived a little early and went upstairs for some fun and a quick drink.
Thank you, Ted Hope to see you all again soon! Stop by for Happy Hour Monday - Friday starting at 3!
Relaxed, friendly service and good food. Breakfast was well prepared and delicious.
Thank you, Abeille!
We went to Caroline for a Birthday dinner and truly enjoyed our experience. The food was absolutely delicious, the service excellent, and the ambiance very modern and clean. Next time I'm in Austin I will return to Caroline.
Our waiter was tops and merits a shout out. He was professional and attentive.
Thank you, CoIA We very much value your feedback and hope to see you again soon!
Great atmosphere, reasonable pricing, good service, however, definitely prefer their brunch. Their lunch menu lacks an overall fluid theme. It’s a very sporadic menu (we sat downstairs in more formal setting). We then went to upstairs for drinks and it’s an even better atmosphere with its open air setting and view of skyline. It’s a more high energy experience, but good vibes nonetheless.
Thank you, Patrick I've shared your review with my culinary team to better understand how we can adjust moving forward. We hope you'll join us again soon and we can roll out some new items! Charles North Caroline General Manager
It was okay. Food was nothing special. The corn dip was good. The service was strange, almost unfriendly to an extent, like we were annoying to him. Another server kept trying to take our plates away when we were not even finished. I had to ask for more chips three times. Also there were fruit flies/knats constantly flying around our table. I also did not like that I had to go up two floors to use the restroom.
For starters, it was so loud, we couldn’t hear the waitress tell us about the menu or hear our friends long overdue catch up. The hot & crunchy halibut came highly recommended and was supposed to be lightly pan fried crunchy. Three of us ordered it and it was clearly deep friend and dry. The 4th person ordered the pork chop which was just ok, on the dry side. The good news is the cocktails were terrific!
Pretty bad experience. We weren’t seen for a while after being sat, only took drink orders for half of the table so we had to ask for drinks and they were wrong when they came, or missing altogether. When the food came, the runner was mixed up on whose was whose, which is fine, but he seemed irritated with us for it not being right on the ticket and instead of just asking who had what, kept putting the wrong food in front of ppl. Server was pretty MIA from there on out. When it was clear we were done, instead of checking in and bringing the check she just kept bringing more drink refills.
Food was just ok, not worth it for the poor experience.
We had a great outdoor brunch. Upstairs and the rooftop area looked like fun!
The food was good and well plated. The service was a little rushed, but attentive and not overbearing. The interior was well designed and enjoyable, but very loud, so you have to be loud to be heard.
Great customer service and vibe! I definitely recommend this place.
We were visiting from out of town for Easter. pleased to find a nice place with a great vibe to get together.
Food is good, however the service was not good. Our server was overwhelmed and seemed disturbed every time we asked him for something. We went for easter brunch and the restaurant completely full so it took a very long time for us to get our food.
Got chicken on the side of my salad and did not seem fresh. Look/tasted like chicken that would be in a Lunchable. Server was friendly and they had a large table to accommodate our party. Nice to have the coffee shop in there too for a coffee at the end of the meal.
Great food and fun atmosphere!
Great!! Food perfect, service fast, wine tasty!!
Awesome food and atmosphere
Attractive c restaurant with lots of appealing options on the menu. I loved the halibut dish and the shishito peppers. The Brussels sprouts were good but not noteworthy. Our server was pleasant but we had to flag her down a few times for things.I'm eager to return and try happy hour upstairs. It got too loud to talk comfortably about halfway through dinner. If they could put up some sound absorbing material, that would help.
Defensively OK Restaurant, Fast and great service, nice food presentation which taste good.
This was my first time and it will certainly not be my last. Everything was delicious, service was superb & the atmosphere was relaxed
We were going to theater at 8PM and ordered before 7PM. Our food did not arrive until 7:35PM and we had to eat very fast. I don't think it was our waiter's fault; I think it was the kitchen. The food was good but could not be properly appreciated with such a short time to enjoy. Wine pours were very scant. Overall, we probably would not return.
A bit noisy
Thank you for the feedback! Is there anything we could have done differently moving forward to really create a great dining experience for you and your group?? Thank you again and look forward to hearing from you all soon! Charles North Caroline General Manager
Really cool place with different areas and levels- restaurant, bar, coffee shop and rooftop. Food and service were great, and super convenient to the Paramount Theater.
Thank you Erika! Happy you enjoyed your visit and look forward to seeing you all again soon! Charles North Caroline General Manager
Nice decor, noisy and little crowded of a restaurant. It's in the aloft hotel so valet parking if youre not staying at hotel. The service was attentive enough and meals were delicious. We split brussel sprout salad, then enter were hot & crispy halibut and the chicken schnitze. Both perfectly cooked- just the right crispy while meat was tender. Dessert was blueberry cobbler which was a little too sweet and not much 'crust'. Worth the visit and and for two (no alcohol) bill was $70.
Thank you, Kray! Happy to hear that you enjoyed your visit and want to thank you for taking the time to leave us a review. We use these reviews to grow and improve on areas of opportunity as well as celebrate great experiences. Is there anything differently we could have done to improve your visit for next time? Thank you again and look forward to hearing from you all soon. Charles North Caroline General Manager
The menu is truncated to the point that neither of us were comfortable in what we ordered which felt like a last resort option. I mistakenly ordered a cheese-laden dish being lactose-intolerant, which is my fault. However, had I been able to eat it, the toppings were egregious. Authentic enchiladas don't need an amalgamation of toppings to make people feel good about eating them. The chicken in the enchiladas was half a standard 4oz serving at best. The one saving grace was our incredibly attentive server, who also comped my drink without needing to after I fully explained my meal mistake was my fault. Bravo to the staff, but scrap your terrible menu and start over please. It's such a shame that Upstairs is such a draw while Caroline the restaurant suffers so greatly. Please produce a better menu, I'm rooting for you.
Bathrooms were really inconvenient, too far from restaurant.
Thank you, John Being part of a new hotel in Downtown Austin, space was a major factor with how we needed to create our space. We are currently looking into long-term solution for this and hope that we will have something in the works next time you stop in. Thank you for the feedback and hope to see you soon, Charles North Caroline General Manager
The best thing I had was the Shots Fired tequila drink. Perfectly spicy. The free Yelp check-in, raved-about corn dip tasted like creamed corn. The chicken schnitzel was plenty for the two of us to share. Lots of salty breading. We are older, and the energy here was a little much for us, and I'm certain we are not the demographics they're aiming for.
Great small plates to share and service. Nice outdoor sitting area. Easy to walk to from Austin Convention Center. Our server was very knowledgeable on the menu and accommodating. Decent wine selection.
Magnificent food and flavors - def go even if not staying at the ALoft hotel. It’s to die for!
Food was ok, but expected more given the cost and descriptions. Chicken sandwich was made with lunch meat. Service was mediocre and the place wasn't too busy.
Thanks so much for the amazing service! My friends from out of town loved it!
Thank you, Lauren! So happy you all had a great time and we look forward to seeing you next time everyone is in town!