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I'll have to come back to try this place again. For now I have to rate it as very middle of the road, all around. Nothing special about the service, food, or prices. The waiter didn't get drink orders from us until the appetizers arrived, another waiter was sweeping the floor all around us (which I found a little gross, kicking up dirt near people dining), everyone seemed kind of young and not that experienced. The food is overpriced for what it is. So I guess its ok for downtown dining but I'd go to Parkside over Caroline any day.
Thank you for leaving us a review on your dining experience. I wanted to reach out and personally apologize for the mediocre food and service you received when dining with us. This is by no means what we stand for as a restaurant operation. Rest assured, I have shared your feedback with our operations team to ensure this remains an isolated incident moving forward. I hope you will give us another opportunity to show you a true Caroline experience. Kevin Pollack Assistant General Manager
Our food was delicious, the weather was perfect for the patio, and our waitress was nice. However, I wish we would have known that our iced teas and lemonades were not free refills... know before you go, $3 each time! Our server did not warn us and it was not mentioned on the menu
Thank you for the feedback from your visit with us. We appreciate the feedback as this is our opportunity to learn and improve as an operation. I wanted to clarify that we do charge per beverage for lemonade as we use freshly squeezed lemon juice to make each lemonade to order. I'll also pass this feedback on to the team to ensure we avoid this from happening again in the future. We look forward to next time you're in the area! Kevin Pollack Assistant General Manager
Excellent meal - especially the chicken enchiladas and the mushroom bolognese Our party of 7 was given a small private dining room which was perfect. Highly recommend!
Thanks for leaving us a review on your dining experience with us! I'm glad your party was able to enjoy our private dining room. We look forward to celebrating your next event with us! Kevin Pollack Assistant General Manager
A small, but delicious menu which includes entrees of a size worth splitting. Wonderful waitstaff. It's always a treat dining at Caroline.
Liza - Thank you for taking the time to review your recent experience with us! We appreciate the kind words on both staff and service! Great to see that we were able to exceed your expectations! We'll see you soon! Kevin Pollack Assistant General Manager
What a terrible experience. Never had such a bad time with the chef AND service as we eat our way through Austin. I don’t send back food, only if I feel it was unsafe. And today, the chicken was undercooked. I was promptly scolded that I was wrong by the server who relayed the chefs message... but to be safe she re-fired it anyway. Well if you went to the lengths to tell me how wrong I was .... why did you re fire it? I didn’t ask you to redo my dish, only if it was safe to eat. Terrible experience indeed
Thank you for taking the time to leave us feedback on your recent visit. I would like to personally apologize for the miscommunication between our staff as this is not what we stand for as a restaurant. At Caroline, we strive to provide the best possible culinary experience for our guests. Rest assured, we have used this feedback as a learning opportunity to ensure this remains an isolated incident moving forward. Kevin Pollack Assistant General Manager
We sat at the bar and Emma took amazing care of us. The drinks were first class and the food was delicious. We will definitely be back and we highly recommend.
Thank you for leaving us a review from your recent experience at Caroline! Great to hear that Emma exceeded expectations and took great care of you! We look forward to serving you again soon! Kevin Pollack Assistant General Manager
Great Service, Great atmosphere, great food and outstanding wines by the glass!
Thanks for leaving us a review from your recent experience at Caroline! Glad to know that we were able to provide you with an impeccable restaurant experience! We look forward to next time you're in the area. Kevin Pollack Assistant General Manager
The food and service was excellent. The hot and crunchy halibut was a unique, creative and delicious.
Thanks for taking the time to review your experience at Caroline! Great to hear that you enjoyed our Hot and Crunchy Halibut! We look forward to next time you're in the area! Kevin Pollack Assistant General Manager
Was perfect for a meal before the show at the Paramount. Drinks seemed a bit skimpy, but other than that, things were good.
Digital Man - Great to see you stopped in before heading over to a show at the Paramount. Did you know we offer 15% off your entire bill with your show tickets? I've shared your feedback regarding our drinks with our bar team to ensure our guests continue to receive a quality product moving forward. We look forward to serving you again next time you're downtown for a show! Kevin Pollack Assistant General Manager
If you're downtown and looking for reasonable prices.
Second time to Caroline's. Love the location and service and modern vibe - food is great, too. The only thing that would improve my next visit would be a little quieter atmosphere - perhaps some cool sound-absorbing accessorizing to the interior
We had a large group for dinner on a Friday night and Caroline was able to accommodate us in a semi- private room on the side which was perfect for a large party. I loved that we were all able to talk (not shout) and hear each other. Everyone was super-pleased with their meals and the service was great! It was my first time at Caroline, but will definitely go back. I was impressed at every level.
tiffewalker - Thanks for taking sharing your feedback on your recent visit with us. Great to see that you and your guests enjoyed our semi-private dining room! Very pleased to know you'll be joining us again and we were able to exceed your expectations! Kevin Pollack Assistant General Manager
Great menu, delicious food and amazing service! Lots of vegetarian choices. Highly recommend.
Food is amazing and cocktails are well made. I only needed one margarita and I was all set. We had several people checking on us so absolutely no lack of service here! Definitely will be back. We had the deviled eggs and peppers for an appetizer and they were AMAZING! Our entrees were the Salmon and a salad with grilled chicken! Everything tasted great and portions were more than enough.
Melissa - Thank you for taking the time to leave us a review and the kind words from your recent experience with us! Great to hear your enjoyed everything and we were able to provide you with great service! Already looking forward to next time you stop in! Kevin Pollack Assistant General Manager
This was my 5th visit. Great location, great staff, and terrific cuisine. Highly recommend
Thanks for leaving us a review! We appreciate your loyalty and kind words! We look forward to serving you next time you're in the area! Kevin Pollack Assistant General Manager
Everything was great except the music they had playing was a tad too loud and made conversations hard.
Let me first preface the atmosphere and decor - chic, industrial and comfortable. The corn dip...FREE with a checkin for Yelp - just do it! Worth every free penny. The beet salad had the best mix of flavors from the EVOO to the pistachio to the bitter yet fresh arugula. The deviled eggs were literally to die for. Sweet yet tasty. The jalapeño on top added a nice unexpected heat. The chicken wings - a hearty portion and smelly goodness- finger licking goodness. They were dry rubbed and tasty. The presentation all around was lovely and we will be back. Oh also, come during happy hour, a great variety of tasty treats and drinks off the main menu for a great price. I tried the chardonnay - which is not something I'd normally do, but I was pleased. I added a noir - it was smooth, dry and very good.
Joshua, Great to hear you enjoyed our happy hour and the Caroline vibe! Come see us on Mondays when we offer half off bottles of wine! Looking forward to next time! Kevin Pollack Assistant General Manager
Great Atmosphere, food, and service for lunch with our party of 6
Susan - Thank you for taking the time to leave us a review. Happy to hear we were able to exceed your expectations for your lunch party! We look forward to next time you stop in! Kevin Pollack Assistant General Manager
The food and drinks at Caroline are definitely worth trying. It's creative and tasty fare. The presentation on the "beet carpaccio" and jalapeno deviled eggs was great and picture-worthy. The portions are a tad small for the price, but that's a small complaint. We're glad we went.
Thank you, Dan! So happy that you all enjoyed your visit and look forward to seeing you all again soon! Be sure to stop by on Monday nights when we do half off bottles of wine! See you soon, Charles North Caroline General Manager
I love the fresh, healthy food choices and the waitstaff are friendly and knowledgable. While we were a large group (7), and there is only so much to be done about the inability to hear one end of the table from the other I have to say it's a bit loud inside. I suspect it's all the concrete and hard surfaces. At any rate, I definitely have and do recommend Caroline to friends.
Thank you, Carolyn! I will be sure to speak with my team regarding correct music levels to ensure we are providing a great atmosphere! We hope that we will see you all again soon! Charles North Caroline General Manager
Awesome customer service after the potatoes weren’t as expected
Thank you! Glad we were able to get this fixed and hope to see you all again soon! Charles North Caroline General Manager
The food was great!
Thank you! Hope to see you all again soon! Charles North Caroline General Manager
Considering a busy late Saturday night, service and food was very good.
Thank you, John! Glad we were able to accommodate and hope to see you all again soon! Charles North Caroline General Manager
Made a reservation for dinner on a super busy night and my requests for special seating was met. My expectations were all met. I had the Salmon Salad and it was delicious. Thx
Thank you, Jeff!! So happy to hear that you all had a great experience! We hope that you all will be back to join us again soon! Charles North Caroline General Manager
Food and ambience was EXCELLENT!! I had the burger and it had amazing flavor! I also had the hot chocolate cake which I would highly recommend! Overall great experience!!
Thank you, Tisha! So happy that we were able to pull through on a few of our favorite menu items and we hope to see you all again soon! Charles North Caroline General Manager
Oh my gosh! This was first experience at Caroline's and it was great! Perfect location, it was sleek and modern inside. The wait staff were on point, our waiter was so kind and attentive! And the food was phenomenal. 100% recommend this place! It's cute, it's delicious, it's just an overall yes!
Thank you, Alayna! I am so happy to hear that you had a great time and that we were able to make your first experience here at Caroline a memorable one! Be sure to stop by on Monday night when we do 1/2 price wine night! I will be sure to share your kind words with our team as well and look forward to seeing you again soon! Charles North Caroline General Manager
Went for a friends birthday. We arrived early but they seated us immediately. There were 4 of us and we all ordered a different entree. Steak, Enchiladas, Salmon and the Chicken. Every meal was over the top delicious. We also had 2 servings of the deviled eggs, again, DELICIOUS! I would highly recommend this restaurant to everyone. I will be visiting them again, soon.
Thank you, Kristene! So happy that we were able to provide a great experience for you and your group! Thank you for the kind words and we look forward to seeing you all again very soon! Charles North Caroline General Manager
The atmosphere and meal were great! Hostess was extremely friendly, and so was the waiter. The timing was just a bit off. We asked to have some time between our salad and entrees and we were told no worries we will time it for you. Our entrees arrived about half way through eating our starter salads.... Other than that, everything was nice.
Thank you, I want to apologize that the timing during your recent visit was off. I will be sure to discuss with my team the important of coursing out dishes as to not interrupt the experience. We hope that you'll join us again soon. Thank you, Charles North Caroline General Manager
Have eaten here several times over the course of three days. Service is spotty, one day very good, the next day not so much. Food has been excellent and I highly recommend the restaurant and bar.
Thank you, Sheri I've shared your feedback with my team to ensure that we are always following through on our steps of service each and every day. We look forward to seeing you all again soon! Charles North Caroline General Manager
not good but not bad, server wasn't the best either and it wasn't crowded on a friday night. Should have been a red flag
Thank you, Noah I've shared your review with my team to ensure that we are always paying close attention to all areas and that we are pulling through on our steps of service from our busiest times all the way through our slow summer month. Charles North Caroline General Manager
Fantastic food, fantastic service, fantastic atmosphere!
Thank you, Jay! Happy to hear you enjoyed your visit and look forward to seeing you all again soon! Charles North Caroline General Manager
It really was a good experience! Loved the aesthetic but could have more lighting. We had a large table for our group of 9 and our specific table was dark if you were seated in the middle but had some light if you were on the end. We actually even talked about how we’d prefer more lighting. We also talked about how the service wasn’t very good but we didn’t blame our server it was really the staffing. He was spread thin and we didn’t see much staff around. It took foreverrr to get drinks and he did warn us the bar was backed up but then one was forgotten so he had to be reminded. It was an hour and a half or possibly even longer before food was served but because we were there for a birthday we didn’t notice all too much because we were enjoying socializing with the group. The food wasn’t great nor bad but good/fine. I do have to say the menu was a typical downtown Austin menu, as in there weren’t a whole lot of options. It was just a small one sided menu. What really attracted us was the aesthetic and the cocktails because man were their cocktails really really great. And they weren’t your typical cocktails; they had a twist for each one or something new and different entirely.
Thank you so much for the review and feedback, I have shared this with my team to ensure we are always addressing any areas of opportunity and using all feedback as a tool to grow and improve. We hope that you will join us again soon Charles North Caroline General Manager
The restaurant had a nice decor and vibe, waiter was great, but the food left a lot to be desired. Everything my friends and I ordered tasted very basic with no exciting flavors; essentially tasted like we cooked it ourselves.
Thank you, Phil We use these reviews as an opportunity to grow and improve. I will be sure to share your feedback with my culinary team and discuss what changes we can make. Thank you again and we look forward to seeing you all again soon! Charles North Caroline General Manager
Great food good service fun vibe
Thank you, Texasdiner! Hope to see you again soon! Charles North Caroline General Manager
Some of the food items are very well executed. Others, the chicken schnitzel for instance, showed promise but disappointed because they lacked flavor (and in the case of the schnitzel, whatever flavor it had was overwhelmed by lemon; there was no balance). The entree portion sizes for schnitzel and halibut were much larger than expected, a real plus. Service was attentive at first, but neglectful by the end of our meal.
Thank you, Scott! I have shared your review with my culinary team to ensure that we are paying close attention to each spec for our menu items. Our schnitzel should have a light and buttery golden brown crisp on the outside and while we do add a Meyer Lemon vinaigrette dressing to our fennel and arugula salad on top, this should not at all be overpowering. Thank you for bringing this to our attention and we will be sure to correct moving forward. Charles North Caroline General Manager
A large small place, with a party deck upstairs and an excellent menu down.
Thank you, Shelley! So happy you enjoyed your visit and we look forward to seeing you again soon! Charles North Caroline General Manager
We went to celebrate a friend’s birthday. We were given a private in a room closed off by curtains. The decor was tastefully done, and the ambiance was great. Our drinks were made well and the appetizers and food were delicious. Our server was a little slow getting drinks to us and we didn’t get checked on frequently for refills, he was very nice though. We had a show to make so when he brought the brownie dessert for the birthday girl. We had to have her blow it out quick and he packed it up to go. Everything was perfect just would have appreciated faster service and more frequently. Maybe it was because we were in the side room.
Thank you, Suzie! Happy to hear that you all had a great visit and that everything was to your liking. I will be sure to speak with my team about our frequency of service and ensure that we are paying close attention to all of our guest. Thank you for bringing this to my attention and hope to see you all again very soon! Charles North Caroline General Manager
Caroline was suggested to me via an email from the Paramount Theatre. I was seeing a show there that evening and they suggested going to Caroline for dinner since it was just moments away from them. I had no idea what to expect, but I think I found my new favorite restaurant. Our server was so incredibly sweet and funny, and the food! Oh the food is phenomenal! They also have wonderful cocktails. I went with my parents this time and we sat downstairs, but the upstairs looked like a super fun place to hang out with friends for happy hour. I'm going to introduce all of my friends to this restaurant.
Thank you! So happy you enjoyed your visit and hope that the show was a hit too! Cant wait to see you all again soon for happy hour at Upstairs at Caroline! Charles North Caroline General Manager
Everything was good. Drinks, apps, dinner and service. Also, thanks for the 15% off with our Paramount tickets
Thank you, Wendie! Look forward to seeing you all again for your next show! Charles North Caroline General Manager
Caroline has excellent ambiance, and the service is really good. We had the roasted corn dip, which is the right blend of corn and sweet. I had the Brussels sprouts salad, always a good choice, and my date had the haddock.
We loved the evening.
Thank you, Terry! Happy to hear that your visit went well and that everything we spot on! Hope to see you all again very soon! Charles North Caroline General Manager