Carnegie Diner & Cafe
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Sanitizer or wipes provided for customers
Service was slow and inattentive.
It was early morning Sunday and the restaurant wasn't busy.
If I could give this a 0/10 I really would. I had made reservations on 11/26/2021 for my friend and I to eat. I heard good places about this diner and the food so we thought this would be the spot to enjoy ourselves. Made a reservation for 12:30pm for inside. They didn’t seat us unless I went up to them again to mention my reservation. They sat us probably 20-30 minutes later outside so there went the first red flag. We thought nothing much of it and decided to order. They brought the wrong drink for my friend. I had asked a waiter if they had lemonade, and they were so rude about it. Then as we waited our main waiter never came by us and never bothered to ask or let us know how we’re doing or when the food will be ready. We waited for 2-3 HOURS!!!! UNBELIEVABLE. Meanwhile the rest of the people outside were getting their food and not us?! There was a family of 4 who came after us AND THEY STILL GOT MORE FOOD THAN US. All I saw was food after food, coffee after coffee coming their way. And on top of that another small family of three almost got up and left too because they didn’t get their food and came after us. Guess what? They got their food immediately people saw them about to leave. But what happened to us? If felt like they purposely toyed with us and made us wait. I even asked the waiter what is going on, and mind you I had mentioned to them about this during the long wait we were having and none of the workers there ever gave us AS CUSTOMERS a satisfying answer. At the end we got up and left and we left a dollar for the soda but we shouldn’t have even done that. I’m not even sure if our food was even being made… it was a busy day but even that was just plain horrible experience for a customer. On a busy day the diner should have had a somewhat plan for all this but it seemed like they were just lazy. As experience with working with people, this was unbelievable and lazy. There is no excuse for this. Please don’t go here guys.
Waiter was very nice. Food was cold and disappointing. Read reviews that they had the best burger. It was over cooked, bun was burnt and fries were ice cold. Would not recommend.
Horrible experience. Watered down coke and orange juice. Ran out of 2 of the 3 dishes ordered. Waitress was not attentive to severe allergy warnings. After not being served food 45 minutes later, we left.
Lived up to the positive reviews. Friendly staff. Took awhile for food but it was Thanksgiving night and the staff was working as hard as they could so think the speed was likely due to those unique circumstances. Loved having breakfast options all day long! And the desserts looked divine but we were too full to order having finished every crumb on our plates!
Food was great. We sat in the annex streetside…..a little loud. Service was good.
All in all just a terrible place to eat. We were there on Thanksgiving day, my wife and I ordered the turkey meal, which came out completely cold. My daughter had hair in her French fries, my other daughter had hair in her drink, and my son had hair strung through his burger. It wasn’t anything like we expected, and certainly not worth $175. Do yourself a favor, and pass on this one.
It was Thanksgiving Day found this place really liked the menu and after seeing the parade it was close by and seemed like the perfect spot so i made a reservation early and we looked forward. It was far from the great experience we thought it would be starting with the seating in a very congested area. Then my friend and i ordered drinks with ice we got hot drinks and had to repeatedly ask for the ice since our server was running around like a chicken with his head cut off. We even tried to ask one of the female bussers for ice and she was rude and brushed us off in a manner that said dont bother me. Finally we were able to stop our server again to ask for ice after three times. Then they bring my food out which i ordered the thanksgiving meal and not my friends drop the plate and give us no silverware for the table so that then becomes a chase by the time i get it my food is cold another chase trying to grab the server to let him know once we finally got through our meals which wasnt that great we were just ready for the check and the best part was leaving. Really disappointing as first time guests trying to enjoy Thanksgiving Day and get a good meal and service and unfortunately this place made it bad enough that we will not be returning.
Food is decent, They were out of a few staple dishes. An hour after placing our order, wondering what was taking so long to make burgers and sandwiches, we found out it was never submitted to the cook so we got a rush job. A round of drinks would've left a better taste! At least they gave us 4 cupcakes to share amongst 7 kids:(
Waited 1:45 to even order our food (about 1:15 wait to be seated and another 30 mins until a waitress finally took our order). We had a reservation (we were not a walk in). They were out of french toast and many other items on the menu. The food was pretty bad, and the whole thing cost like $50 per person. Would not recommend this restaurant. They need to either hire more people or make fewer reservations, as they are obviously under staffed. However not sure how you fix the fact that the food tasted really bland and was cold.
Thanksgiving meal after parade, great experience!
They were short staffed but the food was good and the people were nice
Food was great. Had french toast w bacon crumbles and pecans. Used open table to reserve table. We were told they were busy so they put us out on porch first. But we did get moved inside. Waiter was nice but we asked 4 times for water during the meal. Got it at end. They brought me three different orders while my husband ate his. Finally got the right order at end. The orders they initially brought weren’t even close to same order. Fun deli though. We ll be back.
The food was amazing. Unlimited coffee, fresh squeezed orange juice and perfect sandwiches. Staff was professional, helpful and friendly. This is a new favorite go to place on all trips to the city.
We enjoyed our brunch for large party at the location. Reservations were easy, hostess was ready for us when we arrived and greeted us with a big warm welcome. The food was delicious and the service was great! Would definitely consider again!
My nephews family was in from Texas for a play and a day in the city. I was trying to find an all day breakfast/brunch location. Everyone was so happy with their picks. So many options. A definite keeper for the future
Place just seemed sorta meh, and a little overpriced even for NYC.
Sunday Brunch. Food was cold and took a long time. Server was nice but never got the order right. Too big and touristy.
The long lines outside was not warranted , . My omelette was not great could not find the Swiss cheese I ordered in it. and there was a salad on my plate I did not expect . My husbands food was cold and the hash brows were burned on side abd raw on the other side . So sorry we had to put all this in writing but you asked .
Took way to long to get food. Even a glass of wine and a hot tea took over a half hour. Food closer to one hour.
Especially enjoyed the terrific service. Extremely friendly and helpful wait persons. Great menu and loved the all day breakfast option. Wonderful pancakes!
Gluten free burger bun was fantastic as was the burger. Unfortunately our server thought the fries were fresh cut and that the crust on the out side was the parmigiana and oil upgrade we paid for. It wasn’t. Long rough night of being sick. They should instruct servers to know allergies and how to handle.
I don’t blame the entirely the restaurant for the server just as if the food would have been bad I wouldn’t have blamed her.
I’d go back next trip in town, just be careful.
For pastrami and cheesecake, nothing beats Carnegie Diner & Deli! Love the vibe, we had a most charming and attentive server, and our high level of expectation was surpassed. We highly recommend Carnegie Diner.
Food good, not great. Breakfast sausage was excellent. We ordered the ‘famous’ Instagram 24 layer chocolate cake. Such a disappointment! Looked nothing like the rich dark chocolate cake with ganache layers on Instagram. It was an ok ‘Duncan Hines’ cake with very fluffy not very chocolatey ‘mousse’ layers. Mini chocolate chips on top very waxy. Save your money and your calories.
Nice cute place wish I could’ve sat inside like I stated in my reservation but under an awning sufficed
Great Ambient, great food, amazing service!
Service was rude and slow. Denny’s would of had better service.
Waitress and Hostess were absolutely wonderful!
Food was delicious and as described; definitely will return
Very clean, with friendly service and great food. Good for kids too.
The burgers are very good and so are there omelets.
This was a great place for my mom and I when we went to the city! Breakfast is awesome can’t wait to try lunch and dinner!
Food was delicious! Just took a while to come out!
Great food. Great service. Perfect place to grab a meal before or after a show within walking distance of Times Square.
Very "gimmicky" place, service was inattentive, the "all natural" maple syrup was a packet of Ms. Buttersworth - far from natural. The "made in house" hot chocolate was $6 and tasted like a packet of Swiss Miss from the supermarket. I had the caramel french toast, which was very underwhelming and a better version could easily be made at home. The coffee was fine. My husband had the chicken and waffles. The waffle was fine, but the chicken looked like something from a bag in the frozen section at Walmart. Overall, not great and overpriced. Take time to research a better option. Unfortunately we were too hungry and pressed for time to find a better alternative.
Made a reservation - but still had to wait. Once seated - no service for 10 minutes. Ordered drinks and soups. After 40 minutes - no food. Paid for drinks and left. This was our last stop before JFK. Headed home hungry.
Incredibly slow service! Food took forever to arrive, and server was inattentive.
Salted Carmel waffle was delicious! Thank you for a great brunch!
We were seated outside and waited an hour for our food. When the food arrived the order was wrong and the food was cold. My eggs benedicts were horrible, cold, the muffin was soggy and the holandaise sauce was tasteless. My daughter's order was wrong and delivered shortly after mine while it sat there getting colder.
We spilled some water and used our napkins to wipe it. We had to ask the server for more napkins three times.
It was not a pleasant experience at all.
I am giving this place top marks .. eventhough on arrival and having a booking at 11am with a subsequent timed appointment after we were added to a waitlist!! Firat come first served - apparently!! So why make a reservation??? The wait was around 20 minutes outside in the autumn chill - would not fancy that mid-winter. Once seated the food was excellent and management gave us a couple of mimosas as an extra. Thanks again!!
Great service and excellent food! We were a larger party with 7. We were dining prior to going to theater.
first time at this renowned location and it was sort of what i expected. good brunch menu, great coffee and fine food
a lot of servers so despite being busy the pace was quick
definitely a place for a mid day brunch
Carnegie Diner & Cafe offers takeout which you can order by calling the restaurant at (212) 664-1001.
Carnegie Diner & Cafe is rated 4.2 stars by 116 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.