I booked reservations here for my birthday, for myself, my boyfriend, and four year old daughter on a Saturday night at 7pm. Our table was tucked away in the very back of the restaurant, next to the emergency exit door, and a loud table of 6. I didn't mind they were loud; they were drinking and enjoying themselves, and lingering over a long dinner. They, too, had the same problem with their dining experience...so much so that a manager was called over to their table, apologies made, and extra attention provided for the rest of their meal because the patrons complained to the staff.
We made no complaints (because it was my birthday and I just wanted to let it go at the time), so our experience never improved.
The problem: It took 15 minutes to get water, 20 minutes to get menus, and we had 3 waiters throughout our dining experience. I'm not sure how, with 3 waiters, we still had to ask for everything, and they seemed confused about what they should be doing. We had to ask for a dessert menu, we had to ask for the check, a takeout box... We had to flag the staff down any every time we needed anything. They were too busy for us, and made little attempt to hide it.
Throughout our meal, NO ONE EVER, AT ANY POINT, ASKED US HOW OUR MEAL WAS OR IF WE NEEDED ANYTHING. I informed the staff through Open Table it was for a birthday celebration, and there was NEVER any mention of a birthday by them at any point during our experience there, either. We were very disappointed and won't be back, despite the fact that the food was excellent. The service overshadowed the food by far.
We went for Valentines Day dinner. Been a few times before. Food was good, I got Beef Stoginoff , wife had Lamb chops. We both had Bellinis , shared an escargot appitizer. Dessert we shared Baked Alaska( waiter didn’t know it was even on the special evening menu! ) and it wasn’t very good. We each had a specialty coffee. Bill over $200. + tip for not great service. Noticed over & over food being delivered to wrong tables. ( the restaurant was maybe 1/2- 3/4 full). To top everything when the waiter finally dropped us bill, he appoligeized that he was very tired because he worked another job, you know the “ feel sorry for me & leave a good tip” ! Overall everything was good for the most part but we could have gone to any number of other restaurants for that money & had supreme service. And yes, we left a $40 tip that really was deserved, we leave 25% tips often. Needless to say I was a little disappointed. May return at some point, will see.
Had a perfect dinner on Valentine's Day. Great food, great service. Definitely will be back.
Neighborhood gem that never let's you down. Will be back!
Valentine’s Day celebration. Excellent experience.
Celebrating Valentines a few days earlier, slow yet satisfactory service.
The escargot was not as good as the many times we had it before, less butterly
Wonderful experience! The waiters were friendly, the food was amazing, and the quietness was perfect!!
We had a great lunch. We ordered Steak Diane, cooked table side. It was delicious and beautifully prepared.
Our appetizer was frozen still inside so we couldn't eat it. The food was very bland and for the price should have been much better. The staff was confused and unorganized. They pushed the fact that it's owned by B&B Butchers now but it has some work to do to get to that level.