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Caribbean Room at the Pontchartrain Hotel

4.5
4.5
394 Reviews
$31 to $50
Creole / Cajun / Southern

Tucked away on the ground floor of the historic, revived Pontchartrain Hotel, Executive Chef Chris Lusk infuses a fresh, contemporary energy to the menu that still evokes the nostalgia of the original restaurant. The Caribbean Room provides a transportive, only in New Orleans experience to all.

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What 394 people are saying

Overall ratings and reviews

4.5
4.5 based on all time ratings
  • 4.5Food
  • 4.6Service
  • 4.5Ambience
  • 4.0Value

NoiseQuiet

87% of people would recommend it to a friend

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  1. J

    Jason

    New Orleans

    7 reviews

    5.0

    7 reviews

    Dined on March 11, 2018

    overall5food5service5ambience5

    Excellent meal. Last night for the Caribbean Room.

  2. A

    Ashsmiles01

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on March 11, 2018

    overall5food5service5ambience5

    Absolutely stunning on all aspects. So sad it was the last night EVER to dine at the notorious Caribbean Room. This iconic legend will be missed

  3. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on March 8, 2018

    overall4food4service5ambience4

    Nice experience

  4. S

    Sharon

    Washington DC

    13 reviews

    vip
    5.0

    13 reviews

    Dined on March 8, 2018

    overall5food5service5ambience5

    Don’t let the menu prices deter you. We’re foodies and even though we have our NOLA favorites, we like to find new places to dine each trip. This place was well worth the visit...the menu selections were great and worked with everyone’s dietary issues/needs, the food was flavorful, portion sizes were spot-on, and the service was superb!

  5. G

    Great

    San Diego

    28 reviews

    vip
    4.0

    28 reviews

    Dined on February 24, 2018

    overall4food5service5ambience3

    Everything was lovely and delicious. I wish the restaurant was in my local area. Service was fabulous. I only have one complaint! The people behind us were so loud. The woman was laughing so loud. OMG. Seriously this was supposed to be a business meal. Please don’t put date couples directly by a business meeting. But it was perfect other than that.

  6. g

    gaylea

    New Orleans

    4 reviews

    2.0

    4 reviews

    Dined on February 23, 2018

    overall2food2service2ambience1

    It was a total disappointment. The service was horrible because they did not have enough staff. There were only three other tables and yet the fish was from a box (frozen) and the other items on the list were not very appealing. There were eight of us and not one person was happy with the food service and the awful decor.

  7. B

    Babs

    Naples

    38 reviews

    vip
    5.0

    38 reviews

    Dined on February 19, 2018

    overall5food5service5ambience5

    Fabulous food, service, presentation and ambiance!

  8. KB

    KatieB

    New Orleans

    4 reviews

    3.0

    4 reviews

    Dined on February 18, 2018

    overall3food4service5ambience5

    The atmosphere and service was outstanding but the price for food portion was a bit ridiculous. I can think of other great restaurants in the city to recommend where you get a little more for your money and still have great service and experience.

  9. NO

    NOLAprofessor

    New Orleans

    21 reviews

    vip
    4.0

    21 reviews

    Dined on February 17, 2018

    overall4food4service5ambience5

    The atmosphere of this restaurant is beautiful, and the service was very attentive. My husband loved the fried oyster appetizer (cooked perfectly), and we both loved our fish entrees, red snapper with mushrooms and shrimp, and pompano en papillote with a creamy crab meat sauce. They were delicious! I wouldn't recommend the short rib ravioli appetizer however. It's 2 ravioli that were hard and dry and filled with very salty meat. They were served in a bowl of broth with a slice of tomato and some kale (also salty), but that wasn't enough to counteract the uncooked pasta. Unfortunately, the dessert was disappointing too. We ordered the warm chocolate pudding cake with chocolate malt ice cream. It was a small and dry, and the teaspoon size bite of ice cream wasn't enough to mitigate the dryness of the pudding cake. It's funny because who would expect a warm pudding cake to be dry? On another note, this restaurant has craft cocktails, and the ones we ordered were excellent.

  10. MH

    MariaHelena1466

    New Orleans

    2 reviews

    2.0

    2 reviews

    Dined on February 15, 2018

    overall2food2service1ambience3

    Simply awful overall, gone down so much since our last visit, extremely limited menu, and bad , negligent service. The restaurant will close permanently in a few weeks, so they dis not even try. Don’t waste your time and money. You really let it go downhill, Besh restaurant group!

  11. AL

    AlexL

    New Orleans

    18 reviews

    vip
    4.0

    18 reviews

    Dined on February 15, 2018

    overall4food5service5ambience4

    We are so disappointed it is going away. The food was wonderful. I liked the old decor, but can understand why it's not for everybody.

  12. d

    davekv

    Las Vegas

    9 reviews

    5.0

    9 reviews

    Dined on February 14, 2018

    overall5food5service5ambience5

    In the city full of wonderful restaurants, the Caribbean room stands out! First class all the way!

  13. RR

    RachelR

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on February 4, 2018

    overall5food5service5ambience5

    Customer Service is excellent especially the hostess.

  14. AM

    AlexM

    New Orleans

    1 review

    5.0

    1 review

    Dined on February 3, 2018

    overall5food5service5ambience5

    Excellent! I had a wonderful time! Food and drinks were delicious!

  15. OT

    OpenTable Diner

    New Orleans

    4 reviews

    5.0

    4 reviews

    Dined on January 31, 2018

    overall5food5service5ambience5

    We ate the appetizers and had the mile high pie...everything was perfect and really well prepared.

  16. DV

    DevonV

    Orlando

    9 reviews

    5.0

    9 reviews

    Dined on January 28, 2018

    overall5food5service5ambience5

    We enjoyed a lovely Sunday brunch. Cocktails were wonderful, and the $25 bottomless Veuve a hit. The oyster on the half shell and accompaniments were stellar, as were the shortrib ravioli. I had the crap and mushroom pasta, and it was superb. Of course, we had the mile high pie for dessert and it lived up to its reputation, even if it is a challenge to share! My only 'complaint--' we were surprised to be one of only a very few tables, and it was disappointing that the 'jackets required' dress code wasn't enforced-- there was a gentleman diner in a baseball cap! All told, to was one of our favorite meals in a weekend jam-packed with 5 start dining. Highly recommend.

  17. OT

    OpenTable Diner

    New Orleans

    1 review

    vip
    5.0

    1 review

    Dined on January 27, 2018

    overall5food5service5ambience5

    Fantastic. Food & service was excellent.

  18. OT

    OpenTable Diner

    Los Angeles

    8 reviews

    5.0

    8 reviews

    Dined on January 26, 2018

    overall5food5service5ambience5

    Everything is spectacular. The food, atmosphere, service- all amazing! I ordered the Pompano and my husband ordered the red fish. Both were amazing! Highly recommend.

  19. p

    paulah

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on January 26, 2018

    overall5food4service5ambience5

    The resturant is elegant and pretty! The staff was very attentive! Our waiter Corbin was very informative. Just wished there were a few more dishes to choose from.

  20. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on January 19, 2018

    overall5food5service5ambience5

    It was fire!

  21. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on January 19, 2018

    overall5food5service5ambience4

    Dining at the Caribbean Room is always a great experience. The food is outstanding as is the service.

  22. J

    Jeff

    Atlanta

    17 reviews

    vip
    5.0

    17 reviews

    Dined on January 16, 2018

    overall5food5service5ambience5

    A perfect evening to celebrate an important anniversary! MC was our waiter whom we had recognized from his past experience at another local restaurant. He treated us like royalty! We will return soon!

  23. KS

    KathiS

    New Orleans

    1 review

    5.0

    1 review

    Dined on January 16, 2018

    overall5food5service5ambience3

    The service and the food was very very good. I know they recently renovated this historic hotel but I felt the decor was a little dated. Maybe that was the ambiance they were trying to achieve, but that would be my only complaint.

  24. MM

    MakersMarkand7

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on January 2, 2018

    overall5food5service5ambience5

    Incredible food, ambiance, service and style. A must do for those who deserve something special! Make sure you get that picture with Lil Wayne!

  25. JK

    JenK

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on January 2, 2018

    overall5food5service5ambience5

    This was a recommendation from a friend that lives locally. We are visiting from NY & it was a really wonderful meal. Everyone enjoyed the food & drinks. They were able to accommodate my vegan request & created a flavorful meal. The service was great. Highly recommend this restaurant.

  26. PF

    PaulF

    Los Angeles

    17 reviews

    vip
    5.0

    17 reviews

    Dined on December 31, 2017

    overall5food5service5ambience5

    Came here for New Year's dinner. Had a set menu, but everything was delicious. Prepare to splurge.

  27. F

    Foodie

    Charleston

    17 reviews

    vip
    5.0

    17 reviews

    Dined on December 30, 2017

    overall5food5service5ambience5

    It is a wonderful dining experience. The decor is lovely, and the food is delicious. Our waiter was very pleasant and attentive but never intrusive. He was very familiar with both food and wine offerings, and he went out of his way to accomplish any special requests. I am delighted that they maintain a dress code with jackets for men -- this enhances the ambience for everyone. This is truly a fine dining experience!

  28. F

    Foodie

    New Orleans

    20 reviews

    vip
    5.0

    20 reviews

    Dined on December 29, 2017

    overall5food5service5ambience5

    Sophisticated preparation and meticulous service made this night an unforgettable experience.

  29. K

    Kolleen1977

    New Orleans

    7 reviews

    5.0

    7 reviews

    Dined on December 27, 2017

    overall5food5service5ambience5

    We had a wonderful dinner. The staff took very good care of us and everything was truly first-class.

  30. VG

    VineenG

    New Orleans

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 24, 2017

    overall5food5service5ambience5

    Christmas Eve

  31. TG

    TaraG

    Houston

    1 review

    vip
    5.0

    1 review

    Dined on December 24, 2017

    overall5food5service5ambience5

    Flawless service; gorgeous atmosphere.

  32. OT

    OpenTable Diner

    New Orleans

    1 review

    vip
    5.0

    1 review

    Dined on December 23, 2017

    overall5food5service5ambience5

    Went for Christmas dinner with the family. Amazing service and a great experience!

  33. OE

    OutEating

    New York Area

    11 reviews

    2.0

    11 reviews

    Dined on December 20, 2017

    overall2food2service2ambience2

    This was a holiday celebratory pseudo business dinner. We were so disappointed. Service was friendly but uncomfortably slow, food did not live up to menu descriptions, nothing bad but nothing notable. The ambiance was distracting, in part due to private room Christmas party intoxication spilling out into the intentionally quieter main dining room. Not an evening to remember.

  34. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on December 19, 2017

    overall5food5service5ambience5

    Both food and service were fantastic! Beautiful place.

  35. OT

    OpenTable Diner

    Miami

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 16, 2017

    overall5food5service5ambience5

    Hands down best dining experience I have ever had!!

  36. A

    Allegrazzurra

    New Orleans

    6 reviews

    3.0

    6 reviews

    Dined on December 16, 2017

    overall3food3service4ambience3

    All over the place: trying to please all pleases no one. It’s trying to be old school and hip at the same time, I felt lost in translation. Please choose one trend and go with it...

  37. m

    meshgearfox

    New Orleans

    13 reviews

    5.0

    13 reviews

    Dined on December 15, 2017

    overall5food5service5ambience5

    Top notch all the way around. Well done. Couldn't have had a better dining experience.

  38. OT

    OpenTable Diner

    Mississippi

    1 review

    3.0

    1 review

    Dined on December 7, 2017

    overall3food2service5ambience5

    Ambience was super but I was disappointed with the quality of the food. Veal was overcooked. We are at the schedule five course menu. Perhaps it would be better if someone orders specifically of the menu

  39. SV

    SabrinaV

    New Orleans

    15 reviews

    vip
    5.0

    15 reviews

    Dined on December 3, 2017

    overall5food5service5ambience5

    Best dining experience I’ve had in years. Impeccable service and delicious and interesting food. Definitely a must and we will be back.

  40. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 30, 2017

    overall5food5service5ambience5

    Omg we absolutely love the Caribbean room. Ate here for my girlfriends birthday. The food and the people were amazing and made it a wonderful night .

FAQs

Caribbean Room at the Pontchartrain Hotel is rated 4.5 stars by 394 OpenTable diners

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
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