Captain Americas - Grafton Street

3.8
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74 Reviews
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€30 and under
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American
Grilling awesome burgers since ’71, we are passionate about burgers… making them and eating them! We serve up 8oz of 100% premium Irish beef in every bun, no additives, fillers or preservatives. Each burger is cooked fresh to order, then lovingly loaded with the freshest toppings and served in our own soft glazed bun. From family favourites like our mouth-watering chicken and cheese enchiladas and menu classics like our delicious baby back ribs, there’s something for every taste bud at Captain Americas!
What 74 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.9
service
3.8
ambience
3.8
value
Noise · Moderate
75% of people would recommend it to a friend
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CM
Dublin
1 review
Dined 4 days ago
Overall1food1service1ambience1

Very disappointing. One starter out of three not served. Think it was given to a different table. Had to ask after a long wait and then wait for it. Only two out of three sides of fries were served. Asked for the bill which didn't come so stood at cash till to pay. Told the staff member not to charge me for three sides since only two were served. Was told that I was only being charged for 2 since I was included in the price of one main!! No apology for the error or light bulb moment that I was still charged for three.

HM
Dublin
1 review
Dined 4 days ago
Overall1food1service2ambience5

I got a reused wrap in my fajatas. I Was disgusted. Manager did take my dish off the bill but I will not be returning as that is such a gross thing to do!

h
1 review
Dined 5 days ago
Overall5food4service5ambience5

Had a great meal.
Marked down a star because the kids pizza was awful. 2 of the kids wudnt eat it and j tasted it and it was not nice.
However rest of everyone's food was delicious.
Price to was slightly higher than expected.
Service was amazing and the staff are so friendly with the children which we really liked

LG
New York Area
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Suprised our friend for dinner here. Lovely staff and unreal food. Prices aren’t too expensive. Really recommend

SH
1 review
Dined on December 1, 2019
Overall4food3service4ambience4

Great atmosphere. Free face painting for the kids and goody bags.

JW
Dublin
1 review
Dined on November 30, 2019
Overall1food1service3ambience1

Absolute scrap food. Be better off going to Eddies or McDonald’s

Very very poor

JP
1 review
Dined on November 30, 2019
Overall5food4service4ambience4

Excellent burgers, chips and value. Very family friendly.

m
London
1 review
Dined on November 30, 2019
Overall4food4service5ambience4

excellent night with lots of kids and food was perfect.

OT
Hawaii
1 review
Dined on November 29, 2019
Overall5food5service5ambience5

We where visiting from N.Ireland and England and we had a great time.Food and service where excellent.We all did selfies at the Statue of Our Lady lol!

F
1 review
Dined on November 29, 2019
Overall4food3service4ambience3

Music was very loud to have a chat. However overall the kids enjoyed it.

J
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Really good services and food was lovely. It was a little warm but overall a lovely experience. Thank you to the hard working and attentive staff.

SD
Dublin
1 review
Dined on November 24, 2019
Overall5food5service5ambience4

Had a great day there recently, food was great and we weren't made wait to long for it. The staff were great and couldn't do enough for us..and on the day there was stuff for the kids to do as well, face painting, balloon animals and a free goodie bag.. I'd recommend booking a table in advance though as it gets real busy...great place!!

A
Dublin
1 review
Dined on November 24, 2019
Overall5food5service5ambience5

Perfect lunch kids loved it especially the facepainting and balloons
Only criticism would be it was very warm
Everything else was perfect
Staff friendly and attentive
Food perfect
Atmosphere what you would expect

JF
1 review
Dined on November 23, 2019
Overall5food5service4ambience4

Really good value for kids menu - lovely food and a Atmosphere

RO
Dublin
1 review
Dined on November 21, 2019
Overall4food3service4ambience5

Chicken goujons overdone & rock hard. Burger (De Lux) also overdone- cremated & bone dry. Service first class, ambience great, as always, & value for money good. Pity food was below par.

JG
1 review
Dined on November 18, 2019
Overall5food5service5ambience5

Perfect, could not fault Captain America's
Staff were lovely and the food was exactly what we were looking for, could only highly recommend the place

J
1 review
Dined on November 17, 2019
Overall1food1service1ambience3

Ordered potato skins for a starter which came out raw with bacon that was microwaved. Three of the guests ordered burgers which were burnt and dry and cold, the cheese wasn't even melted. Half of the onions and peppers on my cheesesteak were cold, don't even know how this is possible. Everyone's chips were cold and soggy. Service was poor. Expensive evening for horrible food, never again.

CG
Dublin
1 review
Dined on November 17, 2019
Overall5food5service5ambience4

We had such a great day for our sons birthday but despite booking it online and informing staff it was his 5th birthday they still charged us for his meal!! other than that it was excellent but the music was too loud!

BC
1 review
Dined on November 16, 2019
Overall2food3service3ambience4

Not a great experience
One persons food was cold and had to go back. Table was not set we had to ask for cutlery. Had to remind the server of drinks order. A bit to improve on but still enjoyable

CK
1 review
Dined on November 16, 2019
Overall4food4service4ambience4

The food was good, the staff were friendly.
A tad bit more attention could be paid to drinks that are sitting on the bar waiting to be delivered..
One thing that did get my whick up was a waitress nearly fell over a small child and the dipping sauce for the wings went over the child and over the floor at the 3 steps at the bar... (this is not the problem but to let you know the story) The child was OK, and the waitress was very apologetic to the people..
As the waitress was tending to see if the child was OK and went back to the pass to try to reorganise her order.. A guy (wore glasses and a blue t-shirt) whom(I'm thinking), is either a supervisor or a manager, walked up towards the area where the incident happened, took a look at the spillage, stepped over it went to the middle of the room looked around at the Tvs for a bit then turned and walked back, stepping over the mess and went back to the stations inside the main door and stood with his arms folded.. Yet the waitress served the order and still had to go back and clean up the mess..
I've been involved in food service for over 25 years and to see these actions really annoys me... Either you work with as a part of a team and roll your sleeves up or just bog off..

TM
Dublin
1 review
Dined on November 16, 2019
Overall2food1service5ambience4

We were stuc in the corner by the window so no atmosphere there.
Chilli nachos to start were fab... New Yorker burger was dreadful... bacon hardly cooked, brioche bun was greasy, burger was burnt and tough. The chips weren't cooked long enough so soggy and greasy. Such a shame. Didn't complain as we were in a rush but wouldn't recommend it at all.
Staff were very great though! Very friendly!

KE
Dublin
1 review
Dined on November 16, 2019
Overall4food4service4ambience5

Good food & a decent pint of Guinness. What more do you need!

SD
Dublin
1 review
Dined on November 10, 2019
Overall3food2service4ambience4

Kids menu was good value but as usual hot dog had no onions or vegetables, I would have assumed that the hot dog would at least come with onions. also plastic straws which I was surprised at

RO
1 review
Dined on November 2, 2019
Overall4food5service3ambience4

Great choices on the menu, very reasonable. Good sized portions :-)

CV
New York Area
2 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Excellent value and service and favourite for us when we visit Dublin

Captain Americas - Grafton Street
Responded on November 3, 2019

Hello CorkVisitor, Many thanks for the 5 star review. We are glad you enjoyed the service and food. We hope to see you back at Captain's real soon. Kind Regards, Andy

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LF
Dublin
1 review
Dined on October 31, 2019
Overall5food5service5ambience5

Had a beautiful meal with my 18 yesr old son pre NCH night out. Highly recommended

NC
Dublin
3 reviews
Dined on October 27, 2019
Overall4food4service5ambience5

Service was outstanding , wings were 10/10. Will return

DM
1 review
Dined on October 19, 2019
Overall5food4service5ambience5

I have dined here on a number of occasions over the past 30 years however it was my 14 year old son’s first visit .Pleased to say that things haven’t changed. Staff were polite and attentive.The service was very efficient and we had a lovely meal as always.The diners were a good mix of age groups and music was great without being intrusive.

Captain Americas - Grafton Street
Responded on October 21, 2019

Hello DeirdreM, Many thanks for the 5 star review. We are glad to hear that you and your son had a great visit. I will be sure to pass it on the staff working. Hope to see you back at Captain's soon. Kind Regards, Andy

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OT
1 review
Dined on October 12, 2019
Overall5food4service5ambience4

I felt that my experience was brilliant and I couldn’t have asked for a better meal!

AB
Dublin
1 review
Dined on October 11, 2019
Overall5food5service5ambience5

Fair dues to all the staff dealing with 15 seventeen/eighteen bunch of girls for my daughters 18th birthday .the feedback from the girls was that they had a fantastic night .they had a set menu of €18 for two courses which was a great option to have and I was delighted that the staff I.D the girls when they were buying alcohol as a lot were not 18 again great place

Captain Americas - Grafton Street
Responded on October 13, 2019

Hello AntoinetteB, Many thanks for your wonderful review and 5 star rating. We will for sure pass on your kind words to the staff that were working that night. We hope to see you back at Captain's real soon for another fantastic evening. Kind Regards, Andy

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K
Dublin
1 review
Dined on October 4, 2019
Overall4food4service5ambience4

The service was great thanks to the waitress she was brilliant with group . The group had some intellectual people and she was brilliant listening to them. Thank you really appreciate the service

R
Dublin
1 review
Dined on September 30, 2019
Overall4food4service3ambience4

Great value and food. Will definitely be back for another visit.

RL
1 review
Dined on September 29, 2019
Overall2food2service4ambience3

I’ve been I few times and have always returned,however on Sunday I was very disappointed we were waiting a while to be served and then our drinks took another while ! My mother ordered a vodka and her measure was way below average we had to send it back - my daughter ordered a burger as she always does however it was undercooked raw in the middle I had to send it back which meant she was waiting while we were eating when she got it back her chips were cold !!!however we were all cold as was our food as the air con was on full blast I asked for it to be turned down and it was for 10 mins or so I understand the staff will be warm running about however my 80 year old mother was freezing!!!! So overall it was a disaster and we just paid and left ...

MF
1 review
Dined on September 28, 2019
Overall1food1service1ambience1

Captain Americas is very outdated, the overall interior seems poorly maintained and needs freshening up.
Food is poor, I have a vegetarian fajita which had stir fried veg which consisted solely of onions and peppers.
Music is very, very loud and stuck in the 80's. Is is almost impossible to have a conversation. Tables were not promptly cleared so the restaurant felt messy.
We couldn't wait to leave so even though we had a voucher for €100 we left without dessert and only actually spent €76 of our voucher ie lost the other €24 but we just wanted to get out.
I couldn't recommend Captain Americas.

Captain Americas - Grafton Street
Responded on October 9, 2019

Hi Marie, Thank you for your feedback. I am very sorry to see that you did not have a pleasant experience with us and for that I do apologize. If you would not mind to get in touch with us on dublin@captainamericas I would love to have a chat with you and hopefully remedy some of these issues for you. Looking forward hearing from you. Best Regards, Melinda

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VC
1 review
Dined on September 23, 2019
Overall3food5service1ambience3

We were 6 people at the table, 4 adults and 2 children and we had a main course for each person. On the menu was stated that for 8 or more people a service price will be charged, however they charged us with 10% even if we warn't 8 and I don't think this is normal and legal in Ireland :) Let me tip you if I consider you deserve the tip.

SH
Dublin
3 reviews
Dined on September 22, 2019
Overall3food2service3ambience3

The food was not great on the day we visited. Chicken tenders appeared to have been re heated rather than cooked fresh, same for the kids chicken nugget meal. On the plus side the desserts for the kids were good.

C
1 review
Dined on September 21, 2019
Overall2food1service1ambience2

The service was very bad took ages to order and get a table and the food was not up to its standard will definitely not be back it’s changed so much since the last time I was there

b
1 review
Dined on September 14, 2019
Overall5food5service4ambience4

Excellent value with friendly staff. Highly recomend

D
1 review
Dined on September 13, 2019
Overall5food5service5ambience5

Drink and Food up to the high usual standard.
Service excellent.

My only compliaent was that they don't cater for people on a weight watcher/slimming world diet for starters or desserts.

IL
1 review
Dined on September 13, 2019
Overall4food3service5ambience4

Good service and great table reserved. Staff and service was good. A bit slow with meals coming out together and need a better pizza on kids menu, a bit too greasy. All left full and happy and will be back again