Captain Americas - Grafton Street
Very disappointing. One starter out of three not served. Think it was given to a different table. Had to ask after a long wait and then wait for it. Only two out of three sides of fries were served. Asked for the bill which didn't come so stood at cash till to pay. Told the staff member not to charge me for three sides since only two were served. Was told that I was only being charged for 2 since I was included in the price of one main!! No apology for the error or light bulb moment that I was still charged for three.
I got a reused wrap in my fajatas. I Was disgusted. Manager did take my dish off the bill but I will not be returning as that is such a gross thing to do!
Had a great meal.
Marked down a star because the kids pizza was awful. 2 of the kids wudnt eat it and j tasted it and it was not nice.
However rest of everyone's food was delicious.
Price to was slightly higher than expected.
Service was amazing and the staff are so friendly with the children which we really liked
Suprised our friend for dinner here. Lovely staff and unreal food. Prices aren’t too expensive. Really recommend
Great atmosphere. Free face painting for the kids and goody bags.
Absolute scrap food. Be better off going to Eddies or McDonald’s
Very very poor
Excellent burgers, chips and value. Very family friendly.
excellent night with lots of kids and food was perfect.
We where visiting from N.Ireland and England and we had a great time.Food and service where excellent.We all did selfies at the Statue of Our Lady lol!
Music was very loud to have a chat. However overall the kids enjoyed it.
Really good services and food was lovely. It was a little warm but overall a lovely experience. Thank you to the hard working and attentive staff.
Had a great day there recently, food was great and we weren't made wait to long for it. The staff were great and couldn't do enough for us..and on the day there was stuff for the kids to do as well, face painting, balloon animals and a free goodie bag.. I'd recommend booking a table in advance though as it gets real busy...great place!!
Perfect lunch kids loved it especially the facepainting and balloons
Only criticism would be it was very warm
Everything else was perfect
Staff friendly and attentive
Atmosphere what you would expect
Really good value for kids menu - lovely food and a Atmosphere
Chicken goujons overdone & rock hard. Burger (De Lux) also overdone- cremated & bone dry. Service first class, ambience great, as always, & value for money good. Pity food was below par.
Perfect, could not fault Captain America's
Staff were lovely and the food was exactly what we were looking for, could only highly recommend the place
Ordered potato skins for a starter which came out raw with bacon that was microwaved. Three of the guests ordered burgers which were burnt and dry and cold, the cheese wasn't even melted. Half of the onions and peppers on my cheesesteak were cold, don't even know how this is possible. Everyone's chips were cold and soggy. Service was poor. Expensive evening for horrible food, never again.
We had such a great day for our sons birthday but despite booking it online and informing staff it was his 5th birthday they still charged us for his meal!! other than that it was excellent but the music was too loud!
Not a great experience
One persons food was cold and had to go back. Table was not set we had to ask for cutlery. Had to remind the server of drinks order. A bit to improve on but still enjoyable
The food was good, the staff were friendly.
A tad bit more attention could be paid to drinks that are sitting on the bar waiting to be delivered..
One thing that did get my whick up was a waitress nearly fell over a small child and the dipping sauce for the wings went over the child and over the floor at the 3 steps at the bar... (this is not the problem but to let you know the story) The child was OK, and the waitress was very apologetic to the people..
As the waitress was tending to see if the child was OK and went back to the pass to try to reorganise her order.. A guy (wore glasses and a blue t-shirt) whom(I'm thinking), is either a supervisor or a manager, walked up towards the area where the incident happened, took a look at the spillage, stepped over it went to the middle of the room looked around at the Tvs for a bit then turned and walked back, stepping over the mess and went back to the stations inside the main door and stood with his arms folded.. Yet the waitress served the order and still had to go back and clean up the mess..
I've been involved in food service for over 25 years and to see these actions really annoys me... Either you work with as a part of a team and roll your sleeves up or just bog off..
We were stuc in the corner by the window so no atmosphere there.
Chilli nachos to start were fab... New Yorker burger was dreadful... bacon hardly cooked, brioche bun was greasy, burger was burnt and tough. The chips weren't cooked long enough so soggy and greasy. Such a shame. Didn't complain as we were in a rush but wouldn't recommend it at all.
Staff were very great though! Very friendly!
Good food & a decent pint of Guinness. What more do you need!
Kids menu was good value but as usual hot dog had no onions or vegetables, I would have assumed that the hot dog would at least come with onions. also plastic straws which I was surprised at
Great choices on the menu, very reasonable. Good sized portions :-)
Excellent value and service and favourite for us when we visit Dublin
Hello CorkVisitor, Many thanks for the 5 star review. We are glad you enjoyed the service and food. We hope to see you back at Captain's real soon. Kind Regards, Andy
Had a beautiful meal with my 18 yesr old son pre NCH night out. Highly recommended
Service was outstanding , wings were 10/10. Will return
I have dined here on a number of occasions over the past 30 years however it was my 14 year old son’s first visit .Pleased to say that things haven’t changed. Staff were polite and attentive.The service was very efficient and we had a lovely meal as always.The diners were a good mix of age groups and music was great without being intrusive.
Hello DeirdreM, Many thanks for the 5 star review. We are glad to hear that you and your son had a great visit. I will be sure to pass it on the staff working. Hope to see you back at Captain's soon. Kind Regards, Andy
I felt that my experience was brilliant and I couldn’t have asked for a better meal!
Fair dues to all the staff dealing with 15 seventeen/eighteen bunch of girls for my daughters 18th birthday .the feedback from the girls was that they had a fantastic night .they had a set menu of €18 for two courses which was a great option to have and I was delighted that the staff I.D the girls when they were buying alcohol as a lot were not 18 again great place
Hello AntoinetteB, Many thanks for your wonderful review and 5 star rating. We will for sure pass on your kind words to the staff that were working that night. We hope to see you back at Captain's real soon for another fantastic evening. Kind Regards, Andy
The service was great thanks to the waitress she was brilliant with group . The group had some intellectual people and she was brilliant listening to them. Thank you really appreciate the service
Great value and food. Will definitely be back for another visit.
I’ve been I few times and have always returned,however on Sunday I was very disappointed we were waiting a while to be served and then our drinks took another while ! My mother ordered a vodka and her measure was way below average we had to send it back - my daughter ordered a burger as she always does however it was undercooked raw in the middle I had to send it back which meant she was waiting while we were eating when she got it back her chips were cold !!!however we were all cold as was our food as the air con was on full blast I asked for it to be turned down and it was for 10 mins or so I understand the staff will be warm running about however my 80 year old mother was freezing!!!! So overall it was a disaster and we just paid and left ...
Captain Americas is very outdated, the overall interior seems poorly maintained and needs freshening up.
Food is poor, I have a vegetarian fajita which had stir fried veg which consisted solely of onions and peppers.
Music is very, very loud and stuck in the 80's. Is is almost impossible to have a conversation. Tables were not promptly cleared so the restaurant felt messy.
We couldn't wait to leave so even though we had a voucher for €100 we left without dessert and only actually spent €76 of our voucher ie lost the other €24 but we just wanted to get out.
I couldn't recommend Captain Americas.
Hi Marie, Thank you for your feedback. I am very sorry to see that you did not have a pleasant experience with us and for that I do apologize. If you would not mind to get in touch with us on dublin@captainamericas I would love to have a chat with you and hopefully remedy some of these issues for you. Looking forward hearing from you. Best Regards, Melinda
We were 6 people at the table, 4 adults and 2 children and we had a main course for each person. On the menu was stated that for 8 or more people a service price will be charged, however they charged us with 10% even if we warn't 8 and I don't think this is normal and legal in Ireland :) Let me tip you if I consider you deserve the tip.
The food was not great on the day we visited. Chicken tenders appeared to have been re heated rather than cooked fresh, same for the kids chicken nugget meal. On the plus side the desserts for the kids were good.
The service was very bad took ages to order and get a table and the food was not up to its standard will definitely not be back it’s changed so much since the last time I was there
Excellent value with friendly staff. Highly recomend
Drink and Food up to the high usual standard.
My only compliaent was that they don't cater for people on a weight watcher/slimming world diet for starters or desserts.
Good service and great table reserved. Staff and service was good. A bit slow with meals coming out together and need a better pizza on kids menu, a bit too greasy. All left full and happy and will be back again