No service whatsoever. Very poorly managed.
Had a reservation for NYE for a group of 6. We were promptly seated outside with no heater despite every other table having 2 heaters. We asked the hostess, we asked bus boys, we asked anyone that worked there for heat since it was pretty chilly that night. Everyone said they would look in to it. Eventually we were told that we had to wait for another table to finish eating and that they would bring a heater over. So an hour later we finally got a heater that died 15 minutes later and again we couldn't get a replacement tank.
When we arrived all we got was bread and water. 20 minutes later without seeing our server we asked one of the bus boys for our server. They came back and said that the server was busy and asked them to cover for him. She took our order and drinks and did a great job. Eventually our food showed up (which was delicious), but by that point I just wanted to get out of there.
Excellent service, attentive staff, good food and reasonably priced, okay ambience. Love the hotel design and decor.
Christmas dinner 2017 was a bit dissapointing. Overbooked and understaffed. Main dish was sold out (lamb), and we got salmon (which was good) and steak (too well done) in stead. Also sparkling wine was sold out (!?), except for a cheap spanish option which they tried to pour us as if it were mumm napa (hiding the etiquette). Poor waiter was busy serving many tables, and made mistakes with our bill. At the end the dinner was ok value for money after complaining about the bill, but didn't meet the ezpectations for a pre-booked christmas dinner.
The chicken was perfectly cooked - tender and juicy and served with roasted Brussel sprouts!
Our waitress was the best and very attentive.
DK was an awesome waiter. The food was excellent. The ambiance was relaxing and quiet. It would have been nice to have some soft music in the background. I was surprised to see a dog in the restaurant and then a hotel cat, but they weren't really bothersome.
Great birthday dinner for my man.
The host did not show my reservation but it wasn't an issue as we were the only couple in the restaurant for about 45 minutes, when a 2nd couple arrived. The menu has changed from Italian centric to more generic with a steak house focus, but the pasta was excellent nonetheless. Service was friendly.
We stayed at The Riviera and tried their new fine dining restaurant. We have stayed there several times and loved the previous restaurant, Circa 50-something.....
The new Cantala looks the same, albeit not as clean and tidy. The menu, at first glance, looks like a fine selection of California cuisine. The product is unimaginative at best, however. My husband's pork chop was grossly undercooked (oozing blood around the bone) and, when pointed out to the waiter, he made no effort to send it back and/or replace it. Never mind crediting anything on the tab! Overall, it was a disappointment and, given all the choices in PS, we would not return.
Service was horrid ... no greeter, no water and when we complained the menu was incomplete... because the featured "then & now" menu referring to Sinatra's favorites was not present --- the waiter said they need to update that ... offered no apology OR personality to offset their gaffe.... and then served the most grisly steak I have had in years. Run don't walk away from the awlful place.
DK was our server and he was WONDERFUL! I loved the food, service and decor. I will be back!