So, I am writing this not to be mean but because I think they could do great if they just fixed a few basics. As it is, it is a terrible place for a meal. I mean awful. But it is easier to fix than it sounds. It is a lovely, funky, relaxed area to eat and drink. The staff was very pleasant, trying very hard, which is appreciated. First, it was sparsely attended, though there was a mass of folks and I think if they offered better food and drink and told people about it they would get more people easily as there is so much foot traffic all around the hotel/restaurant. Second, the food was simply awful. But the shrimp skewer could have been tasty if not drenched in cayenne, etc. it was well grilled just someone confused Spivey with tasty. The pizza was an unmitigated disaster and whoever thought that was food needs to go back to cooking school. But there is a nice oven and cooking a basic, even a freschetta frozen pizza would be so much better. And better to not have overly ambitious truffle lobster Mac and cheese with stinky frozen lobster and just have.... Mac and cheese well cooked. And if you can’t be bothered to make ice tea, better to put it in a glass than just hand a bottled ice tea. It was good but you wonder why you are paying for more than the $1.99 tea. And as for the bar.....only about four mixed drinks listed, and we were told the bar was out of one. The bar looked pretty but was sparsely stocked. So, beer and wine, we had wine, that’s fine but 6-8 beers or wines doesn’t make it a beer or wine bar. If that is what you are going for, tripling the offers would be a minimum to start. So, great location, great facility, lovely staff, terrible and sparse food that, aiming much lower, and spending maybe $2000 more on food and beverage supply, would make a nice place to go for food and drink.
We didn't know that it was a restaurant in a Hilton hotel when we made the reservation. The space is GREAT--big, open, high ceilings, exposed brick walls, couches and tables, but it was empty--almost no one there at 7:30 on a Friday night--so it had no "vibe" or energy. Hopefully word-of-mouth will spread and it will become more of a "real" restaurant.
I rarely write reviews unless it is extraordinarily good/bad. Unfortunately this is not a positive review: We wanted to try a new restaurant and were at Pike and Rose and used OpenTable to search. A few hundred feet away we found this cool-looking place tucked away on an upper level of a new-concept hotel. When we got there, there was only one other group seated in the entire restaurant, and they cleared out shortly thereafter, so it was only my husband and me. Surprisingly, nobody acknowledged us at all (we had read numerous similar reviews, but wanted to give them the benefit of the doubt and give this restaurant a try). The one person who was visible had her back toward us for some time, and we eventually politely asked her if she could please check us in under OpenTable. She told us that the server/waiter would be over shortly and would help us. We then waited quite a bit of time, until a nice young man who apparently was a busboy (we think he was training to be a waiter, but did not seem to know much) had no idea at all what OpenTable was or how to assist us. Just regarding that small piece of business, it took multiple attempts at asking, explaining, and several people–– until apparently someone who could access a tablet on another floor of the hotel apparently was eventually able to check us in, about 3/4 of the way through our meal. We had come in from 95° heat and even though we asked it took about 20 minutes to even get water/our drinks. I asked about iced tea and was told they had “Honest Tea“ which I like, but that is a totally different brand than what was eventually served. We had also asked if they had raw vs table sugar and was told they only had table sugar when they did have raw (not a huge deal but it would have changed the drink decision). We are both pretty laid-back, so we let this slide. Despite only ordering a macaroni dish and a sandwich 50 mins later it had not arrived. They were good about allergy info but overall a huge disappointment.
We decided to try the Canopy for a Mother's Day lunch and made reservations. When we arrived, there was no one to greet us and take us to a table, so we seated ourselves. I went to the counter to check-in and was told that the reservation system was down. So, we seated ourselves at a nice table. There were about 2 other occupied tables in the whole restaurant and one waitress who appeared to be busily helping at one of the tables. We sat and waited. No one came over to bring water or take our order. I went to the counter and asked for water from the person who was rolling silverware in the napkins. He brought over the water but still, no server. I again went to the counter and asked if someone could take our order. Finally, a waitress came over and took our appetizer and main dish orders but was unable to answer basic questions about menu items. We sat and waited some more. We saw one of the appetizers sitting under the heat lamp but no one brought it over. I again went to the counter and asked if someone could bring it over. The busy waitress stepped up and brought it. I told her that we had another appetizer coming and she went and checked on it. She brought the second appetizer (our waitress was nowhere to be found). We waited more time for the main dishes, which finally arrived (minus the salad and bread that we had ordered). The busy waitress came over and we asked her to bring the bread and salad that we had ordered from the other waitress. I noticed that another table was having the same problem.
As for the food, it was delicious! The fried cauliflower and shoestring potatoes were excellent as appetizers. The chicken orzo sound was also delicious, as were the lobster mac & cheese and the broiled rainbow trout. It is too bad that the terrible service put a damper on our enjoyment of the food.
The hotel is attempting to cater to the surrounding neighborhood. Hopefully it can get its restaurant act together.
This was a horrible Mother's Day experience. When we got to the restaurant, not only did they not have our reservation for 9 but we were told that the restaurant wasn't staffed and equipped to serve us. They didn't understand how we were able to make a reservation on Open Table. The Canopy Hotel clearly failed us. Unfortunately, it was too late to get a reservation at another restaurant for 9 people at another restaurant.
When we arrived, there was no hostess, nor record of my reservation with anyone at the restaurant, which was not staffed or equipped to serve me and my Mother, in addition to a number of other families who had the unfortunate experience of making a reservation on open table for Mother's Day Brunch at Canopy Central. While the venue was attractive, and the Hotel Reservation Staff was accommodating and gracious when attempting to address the concerns of those of us who did not receive the intended service - this experience was a great disappointment, especially on Mother's Day.
We left the venue without being seated or served.
According to the manager they had no notification of our or any other diners reservation so were understaffed in the dining area and had only one chef. We were told that the food would take at least an hour, which it did. This time frame would also include appetizers so it made no sense ordering those.
Also, very expensive.
There was no point in a reservation for this self serve self seating hotel bar brunch. Very disappointed, canopy shouldn’t even advertise this as a restaurant. When we walked in the host said “sorry I didn’t know there were any reservations today.” If you’re looking for a subpar hotel buffet brunch this is your place
We decided to try a new place at Pike and Rose, and picked Canopy Central not knowing it was part of a Hilton Canopy hotel. The place is brand new, but I really liked the relaxed atmosphere. There are lots of couches and easy chairs to sit in, if you don't want to do a traditional table. And if the weather is nice, they have a huge patio area! We started out there but it was a very windy night so we moved indoors and took a big leather couch for our dinner meal. We did not try any of their creative cocktails (I'm not that adventurous) but they sounded good. The wine list gives enough of a choice but certainly isn't stellar. The food is mostly bar type of food, but there are a couple of entree's if you want a big meal. We had hummus which was very tasty and nicely presented. We ran out of pita bread and the waiter brought us a fresh batch, right from the oven. We also split the hamburger and got an order of seasoned fries. The burger was huge! Plenty for two, if you have already shared an appetizer. The fries were thick cut. Not my favorite style but they tasted good. I recommend trying this place out soon if you want a quiet place with lots of room. Since it is fairly new, the place was pretty empty when we were there. Also - it is on the 3rd floor of the building, so it is not going to get as much foot traffic as a ground entry building. But hey - maybe I won't submit this review and keep this place my own little secret...
It may have just been the night but there was an extremely loud party. The seating looks so comfortable with padded chairs and couches. However, the couches are so low you can't eat at the table without feeling like a small child. The drinks are way over-priced. The food isn't as unreasonable and actually tasted pretty good. The service was excellent. We had three different people checking on us every ten minutes.