Burntwood Tavern - Naples

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1. s

   susanne

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Hunter was a fantastic server. Food was excellent, lovely atmosphere. Very pleased - would return.

   Report
2. a

   anniem

   Nashville

   83 reviews

   vip
   5.0

   83 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Hunter our server was outstanding! Friendly, helpful with suggestions and very attentive. The food was delicious as well!

   Report
3. OT

   OpenTable Diner

   Cincinnati

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service4ambience4

   The food was good. Our server was great. The hostess stand was the only downside. We had reservations and they gave our seat away to a group that did not have reservations and then tried to sest us outside. It was cold and windy and due to health issues we cannot sit outside in that weather. We asked to be moved inside and despite a few empty tables they told us we there was no room. We had to ask the manger to move. Not the way way we wanted our dinner to begin. Hostess stand was rude all of the way around.

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4. KS

   KimS

   Cleveland

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   overall2food3service1ambience2

   Very poor service. Waited 15 minutes for water. Finally ordered drinks that took another 20 minutes and our server told me my cocktail was his least favorite, our food took another 30 minutes no one every checked on us or ask to refill water or drinks. Got our food order wrong , we did tell them but requested not to have it corrected for fear of waiting another 30 minutes. Our food was hot and and very good just not our service . After we paid the check our server offered use champagne, we declined. We couldn’t wait to get out of there

   Report
5. MB

   MrsB

   Chicago

   33 reviews

   vip
   5.0

   33 reviews

   Dined 3 days ago

   overall5food4service4ambience5

   We had a reservation so got seated right away. The hostess was very nice and welcoming and gave me the table I requested. Another hostess told me about the valet and getting my ticket validated when I told her my husband was trying to find parking. Food was good. Service was a little slow but the place was packed. Not only would we go back, but I’ve already made a reservation for next week. Very nice “taverny” place with pleasant staff. Would highly recommend.

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6. OT

   OpenTable Diner

   Minneapolis

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   overall4food5service5ambience2

   Food and service was great. Noise level so high we passed on dessert and went elsewhere so we could talk and actually hear each other

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7. n

   none

   Chicago

   78 reviews

   vip
   3.0

   78 reviews

   Dined 4 days ago

   overall3food3service3ambience3

   Food was cold and was sent back Still cold on second try

   Report
8. BG

   BGDiners

   Naples

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Made a reservation at 4 pm for a 5:30 seating on a Friday thru Open Table. Otherwise we never would have gotten a table. Food was great, waiter was wonderful. Whole experience was delightful. Wholly recommend Bertwood Tavern. But make a reservation!

   Report
9. OT

   OpenTable Diner

   Naples

   20 reviews

   vip
   2.0

   20 reviews

   Dined 5 days ago

   overall2food2service2ambience3

   Our first time visit and we arrived for our reservation at 6:15. We were seated outside . We ordered wine and water. We got the wine but no water. When we asked again for our water, my husband’s was water and mine was lemonade. We order 2 bowls of soup, salad and pretzels. We waited for at least 45 minutes for our 1st order of soup. The waiter said the kitchen was backed up?? For soup?? Pretzels and a salad?? Everyone around us that came in after us had gotten there order. In another 10 to 15 minutes we got our soup and the rest of our order. Needless to say it was not worth the wait and we will not go back.

   Report
10. OT

    OpenTable Diner

    New York Area

    37 reviews

    vip
    5.0

    37 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Great meal and our server Hunter was on point !! The manager / host is the best , very knowledgeable and truly cares about the restaurant. Great job 🏌️‍♂️🏌️‍♂️🏌️‍♂️🏌️‍♂️

    Report
11. B

    Billeats

    Naples

    55 reviews

    vip
    4.0

    55 reviews

    Dined 7 days ago

    overall4food4service3ambience3

    Open Table offered outside seating which we asked for. Burntwood told us they don’t do reservations for outside and that they had talked to OT several times about this. As a customer I didn’t care about communication problems between you two - I was disappointed as were my 2 guests. Burntwood did get us an outside table fairly quickly, so not a big inconvenience. The food was better than expected. The 2 chicken dishes -Madeira and Milanaise were very good and I loved the chicken sliders and wedge salad.

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12. F

    Fondo

    New England

    262 reviews

    vip
    4.0

    262 reviews

    Dined on January 29, 2023

    overall4food4service5ambience4

    Service was excellent and the waiter was very attentive and cheerful. Music and food very good. All around very goid

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13. GJ

    GinaJ

    Chicago

    2 reviews

    vip
    5.0

    2 reviews

    Dined on January 26, 2023

    overall5food5service5ambience5

    Hunter our waiter was wonderful! Friendly, knowledgeable & timely!

    Report
14. S

    Sailor1

    Baltimore

    37 reviews

    vip
    1.0

    37 reviews

    Dined on January 25, 2023

    overall1food4service2ambience3

    Hostess did not honor our outdoor 6:30pm reservation and was not gracious. We were seated indoors, as an alternative. Server Oscar was excellent and we shared with him our displeasure with the hostess. He comped us 4 glasses of champagne and was very attentive.

    Report
15. RI

    RICKD

    New York Area

    33 reviews

    vip
    5.0

    33 reviews

    Dined on January 25, 2023

    overall5food5service5ambience5

    Consistently delicious food and very good service.

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16. KK

    KenK

    Chicago

    12 reviews

    4.0

    12 reviews

    Dined on January 21, 2023

    overall4food4service5ambience4

    Manager and staff well trained. Good food and reasonably priced. Outside dining area is a bit cramped.

    Report
17. JD

    JeffD

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on January 20, 2023

    overall5food4service5ambience5

    Friday night during season so the place was really busy yet the service was top notch and food was very good. Fun night.

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    The meal was great and the service was fantastic.

    Report
19. RL

    RobL

    1 review

    5.0

    1 review

    Dined on January 17, 2023

    overall5food5service5ambience5

    Very nice place. My friends and I went yesterday to celebrate a birthday. We were graciously greeted and seated right away. The food was fresh, deliciously prepared, and served quickly. The menu offered something for everyone, and we all ordered something different; no one was disappointed. We were there during Happy Hour and were pleasantly surprised with the pricing. The restaurant ambience is lovely- a casual elegant vibe. Both indoor and outdoor seating is available. If you haven't been, give it a try- I think you'll be glad you did.

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20. OT

    OpenTable Diner

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    Our server was pleasant and was friendly. Our lunch was very good and a good value .

    Report
21. EP

    ErnieP

    E. Tennessee

    33 reviews

    vip
    5.0

    33 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    We were there for happy hour. Delicious and great deal on appetizers and drinks. Great server (can’t remember name but he was Alabama fan)

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Great ambiance, server was very kind, food and drinks were awesome

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23. TC

    TCPHD

    Naples

    19 reviews

    4.0

    19 reviews

    Dined on January 6, 2023

    overall4food4service4ambience5

    Consistently good overall. Quality food. Good drinks. Good atmosphere.

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24. F

    Firestone

    Naples

    46 reviews

    vip
    5.0

    46 reviews

    Dined on January 6, 2023

    overall5food5service5ambience3

    Tavern Smash best burger I’ve had in awhile. Great service. Really an asset to Mercato.

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25. EC

    EastCoastGirl

    New England

    84 reviews

    vip
    5.0

    84 reviews

    Dined on January 5, 2023

    overall5food5service5ambience5

    We had a reservation and had to wait 20 minutes for our table, but the food was very good and reasonably priced. There was a guitar player on the patio and our waiter was very friendly and a good server.

    Report
26. o

    oranges

    Detroit

    57 reviews

    vip
    4.0

    57 reviews

    Dined on January 2, 2023

    overall4food4service4ambience5

    Hostess, server & bus help were awesome! Food was served hot & timely. Excellent evening & we are definitely returning 💥👍

    Report
27. PB

    PeggyB

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food2service4ambience5

    Eaten here many times. Love the food. Brought out of town guests here and really told them how great it was but unfortunately this time it was not. All of our food was so cold. The tater tots are no good whe cold and they’re usually my favorite. Was very disappointed especially with guests.

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28. OT

    OpenTable Diner

    Las Vegas

    1 review

    vip
    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Autumn was great!

    Report
29. DB

    DianeB

    Indiana

    9 reviews

    vip
    5.0

    9 reviews

    Dined on December 29, 2022

    overall5food5service5ambience5

    We very much enjoyed our casual dinner. Thursdays include live music and drink specials, and the holiday decor around the area added to the atmosphere. Service was attentive, menu had a nice variety, and the appetizers and mains we ordered were tasty. We would return and recommend to others for a casual dinner out.

    Report
30. RI

    jakeRI

    New England

    67 reviews

    vip
    4.0

    67 reviews

    Dined on December 28, 2022

    overall4food3service5ambience4

    Our server was excellent, and his coworkers had his back during the busy time we were there ... and it would be hard to quibble with the price point. It's a cool spot in a very cool complex. The menu covered a lot of ground but ultimately seemed like a lot of frozen food (including a massive clump of fried calamari) served with canned/bottled dipping sauces and dressings. Hoping it's a supply chain thing ... we'll definitely go back.

    Report
31. JG

    JackiG

    Nashville

    2 reviews

    4.0

    2 reviews

    Dined on December 26, 2022

    overall4food4service4ambience4

    I wish they would have allowed my Old fashioned to have the smoke lid on longer than a minute. They stole it before I had a chance to enjoy the experience and made me feel awkward for asking to keep it .

    Report
32. T

    Tommi

    Naples

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food2service2ambience3

    It took way too long to get ordered wine botle - appetizerd were cold already. Steaks were overdone and chicken very salty as well as the other steak. It just wasn’t our place…

    Report
33. T

    Theo

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    Waitress was great, only issue is one of the 4 dinners came out late(4-5minutes) would have liked the staff to address it instead of ignoring it.. other than that - a good first experience and will give it another go!

    Report
34. CP

    CherylP

    Naples

    3 reviews

    4.0

    3 reviews

    Dined on December 24, 2022

    overall4food5service4ambience5

    Food was very good. Server was very efficient, however they seemed a bit understaffed. Everyone was friendly, cool building.

    Report
35. OT

    OpenTable Diner

    Cincinnati

    7 reviews

    vip
    5.0

    7 reviews

    Dined on December 24, 2022

    overall5food5service5ambience4

    Our server was awesome and everyone was very friendly. Only complaint was the restaurant was way too cold. I know they can’t control outdoor temps but It was 60* indoors because they kept opening the “garage doors” to pass food or drinks to outdoor area.

    Report
36. SP

    SaraP

    Portland

    6 reviews

    5.0

    6 reviews

    Dined on December 24, 2022

    overall5food5service5ambience5

    Great Christmas Eve dinner. Everything we ordered was above expectations and our service was good! Quiet atmosphere, really recommend.

    Report
37. C

    Catherine

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on December 24, 2022

    overall1food3service1ambience1

    It was an unseasonable 40 degrees in Florida and they refused to turn on the heat! It was so cold, even the waitresses were shivering. All the patrons were in winter coats!

    Report
38. SM

    SteveM

    1 review

    5.0

    1 review

    Dined on December 20, 2022

    overall5food5service5ambience5

    We really loved the food and our server was very attentive.

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39. PB

    PaulaB

    Naples

    3 reviews

    5.0

    3 reviews

    Dined on December 16, 2022

    overall5food5service5ambience5

    We had delicious food and a wonderful evening! Thank you!

    Report
40. AC

    ArleneC

    St. Louis

    7 reviews

    5.0

    7 reviews

    Dined on December 11, 2022

    overall5food5service5ambience5

    Good atmosphere

    Report