Buffalo Wild Wings - Springfield
We got there at exactly 9 (the time of our reservation), the placed was packed because of a fight that was being shown that night. A bunch of people camping out at their tables, a bunch of people waiting for tables. I walked up to the host stand where three hosts were standing looking annoyed, not greeting anyone. When I finally got their attention, I was told that they don't honor reservations on fight nights. Cool, then why take them at all? I've hosted at a busy corporate restaurant before, I know it's not their fault, but they seemed very annoyed at the situation and at the guests. I seem to ways get very mediocre service at the location.
Would not honor our table reservation created online.
Reservations online confirmed, table not ready upon arrival. Coke machine had to be changed, had to ask for silverware. Why make online reservations if it isn’t acted upon by restaurant? Over priced - really pricey for chicken wings.
That's the third time I'm trying this chain. Service is ok, atmosphere is good, but the wings are just not tasty. Sorry.
We made a reservation to dine at 8:15pm, only to be told when we got there that they don’t accept reservations for Friday nights 🤔🤔 we were seated relatively quickly after that and the service and food was great