Buffalo Wild Wings - Petaluma

Used the opentable App for the 1st time, reserved a table several hours ahead of time, got to BWW and they decided not to honor the confirmed reservation. Got to the restaurant with my wife and kids and they told me that they don’t use the opentable app at the Petaluma location. Didn’t even offer to put us at the top of the wait list or anything... really disappointing experience!! Let’s just say I’ll probably never use Open Table and the family is going to stay away from BWW for awhile also. Figure your S*it out people!!

We waited an hour for our food, some of which was cold when it came out. The waiters didn’t bother to sing my son happy birthday or light his cake when they brought it out. Service and food were very disappointing.

Went for Monday Night Football, servers were phenomenal.

So apparently they use open table for reservations, but they do not accept reservations when its game day... There are games pretty much everyday! If you do not accept these reservations for certain game days, make sure open table is not available for that day. And if you cannot figure that out, then don't use open table altogether.

They don't actually take reservations so the open table reservation is useless.

We walked in and noticed a sign on the door that there was going to be a per person cover charge for some fight that was going on. We were not aware of this. When I said something to the host and hostess they were not friendly at all. They were actually rude and told me that we should not have been able to make a reservation and gave me dirty looks as if it were my fault. We left. we were not going to be treated like that and then stay to eat AND pay an additional fee for something on TV that we are not even interested in. We are not planning on going back there any time soon.

They did not honor my reservation. They said the had no available tables.

Good place to have some food and beer and watch a game.

My first visit here was super. We had a good table, the game we came to watch was put on the closest monitor and both Sydney and Callie treated my son and me like kings. Sydney and Callie were both professional and very customer-focused. My son and I will return .... because of them.
Alan

Great customer service and food was served fast!

I ordered the southwest chicken salad and received rock hard butter avocados. When I asked the server for different avocado he said they had no more. That was it, no offer for anything different. We used to come here often as our boys love the wings but it is gone downhill.

There was five servers working and one that was doing all of the work. There were three of us dining very straightforward orders it took us an hour and a half from arrival to departure. We were zero refills that goes for waters, a soda and two adults that ordered alcoholic beverage. We were brought our wings as a starter with no napkins or silverware. My husband proceeded to use his drink napkin it was only after our wings were gone that we were brought baskets and napkins. Buffalo Wild Wings is not a lavish nor highland place however one would expect such service at a fast food restraint. The burger that was ordered well done was raw in the middle. 20 minutes after being served our meals the were seen by our waitress when she saw the raw meat she took the unfinished plate and removed it from our ticket. There were a group of four servers that were standing around chatting while we watch one waitress run frantically from table to table.