Buffalo Wild Wings - Harlem
Horrible! Customer service was bad. Food took long and when served it was cold. Employees have attituted and work rudely. Never again. I dont recommend it
It a wonderful app
Had a great time! Arrived on time BUT had to wait because there was a school group... annoying especially since I made a reservation 2 weeks ahead of time & confirmed the day before.
Once our tables were set up we had a great time with great service.
The food was amazing but our service was very disappointing it took them over 30 minutes to serve our shots and over an hour to serve our drinks when we among the 20 people there with over 15 people serving
Gilbert was amazing as always.
We popped in for a quick before a movie in the same building. It was nice because there was a 10% discount with our tickets. However, some of the employees seemed a little out of it. We followed the hostess around the place looking for a table, passing loads of empty tables mixed among people already seated. We only asked not to be seated at a hightop table, which is exactly where she took us. Then when we said that we'd prefer to not sit here, she seated us at a table sandwiched between the bathrooms and door to the kitchen...whomp whomp. There were at least six other tables we could have been seated at, but by then we were too hungry to make a fuss. The food when it finally came was pretty good and the price was good. Our actual server was very good and did a great job looking after the table.
We love date night at Wild Wings Harlem. We especially wait for Gilbert because his service is amazing every time. We will back!!!
It took an hour an half to get our food. Other then that it wasn’t a bad experience. The food was good and the waiter aka the bartender was very kind and helpful. It was a little cold cause it’s hot out and I came without a sweater or sleeves on my shirt but over all a nice place to eat. Also just a heads up you get a percent off if you come from the movie theater and on Tuesdays there’s another deal. Will definitely be coming back but probably on a Tuesday.
Great people, great food, and great company.
Had the southwest philly cheese steak and it was pretty good
This Buffalo Wild Wings is by far the worst BWW I have ever been to!
Had the blue moon beer ice cold was delicious. Angry orchard as well.
Traditional wings were good and American burger was amazing.
Boneless Thursday are the thing to do. Large wings 4 flavors for 75 cent a wing. Mmmmmmmmmmmmmmm
The American burger was amazing. Lemon pepper wings were delicious as well
Chipotle bbq wings are amazing and delicious. Get them all the times. Pure greatness
Son’s 12th bday. Staff was very helpful and accommodating to our large group. Food and service were great. TVs/music was too loud though.
Had a chicken Caesar salad and it was really good for a wing spot. Usually I get wings but wanted a salad this time around.
Our server, Jeanette, was great.
There needs to be more teamwork between the staff. In my experience as a server, everyone, regardless of position, pitched in so that the customers are not waiting for an extended amount of time for their food. There were moments (about 2), but not enough for such a quiet night. However, the staff was very friendly and accommodating in their position. As for the food, the burger was a bit too salty.
The waiter kind of sucked but when I spoke to the manager she was very understanding and Helpful.
The service is not that great, and it was way too loud.
Tuesday’s are date night for us; we stop in and have wings and then head to see a movie. It’s a great deal all the way around especially since we request our server Gilbert. He has AMAZING customer service and knows what to recommend for us to have an exceptional experience each and every time. He makes our experience. Thank you Gilbert.
I wasn’t told by anyone that reserve for the Super Bowl is not possible, I went there all the way from Brooklyn and I need to wait and I miss the game
Not only did the restaurant decide not to recognize or accept reservations for Super Bowl, but the service was incredibly slow and rude. We got a food nearly an hour after we ordered and our drinks half an hour after ordered.
If they are expecting to receive such a large amount of people for an event, then they should be prepared to provide an adequate service to customers. But that was not the worst part of it, waiters would completely disappear for lapses of 15 to 20 minutes, and when they did appear they seemed annoyed by the fact that people were asking for more food or drinks.
Terrible service, terrible experience and definitely not ever going back to a place where the staff does not treat customers the appropriate way.
It takes about an hour for your food to comes out so be prepared.
A friend and I went. Our server was very attentive and made sure we were taken care of. I have nothing negative to say!
It was simply okay.
I’m so disappointed with the online reservation , I made a reservation to have dinner and watch the fight . Unfortunately, my reservation wasn’t honor it at the arrive time. Im upset for this false advertisement, I won’t recommend any one to your restaurant.
I made a reservation on OpenTable to watch a fight at Buffalo Wild Wings Harlem. We were 5-10 minutes early and approached the hostess. The hostess was licking an Oreo cookie and gave us a look as if to say "...what?" I told her we had a reservation and she told us that there were no reservations and they "should have shut that off". I'm a big Buffalo Wild Wings fan, but certainly not the Harlem location, Oreo cookies notwithstanding.
They had us waiting for 1.5 hours when we already had reservations! Theirs 2 floors and they didn’t even bother to take us and everyone else to the bottom floor!
I came in from out of town to see friends, and was first surprised that a B Dubbs would require a reservation. After arriving, it was about ten minutes before a hostess approached us and sat my party.
After being seated, it was about another fifteen minutes before it was sorted as to who would be our server.
The food was typical BWW, but we had to remind our server repeatedly about refills, sauces, silverware and condiments.
Truly, a subpar experience in roughly every way.
My waiter Jarvis was awesome!! He was very attentive and made sure we had everything we needed. He was very knowledgeable about the menu and made great suggestions!!
no point to reserve via Open table, still had to wait 30 minutes !!!!!
otherwise good service meals all fine
Great place to watch a sports game. Many TVs and the restaurant was well-lit. The food was great but the service could be a bit better (waited a while for someone to even come up to us and get us seated).
I'm livid. We had a reservation for 9 pm. We were seated promptly and our waitress was nice and took our drink and food order no problem.
Flash forward over an hour... we haven't seen our waitress. Drinks are empty. We're hungry. I finally flag down another waitress and ask for the check since we'd been waiting over an hour. As I'm doing this, our food comes (we got a sampler platter.) Waitress says she "took so long cuz I had to cook the food myself." Uh ok. Except everything is COLD. No offer to refill drinks. Empty ketchup on the three nearest tables.
I finally snap and ask for the check and to just take my food home. Another woman helped us and was very prompt, polite, and apologetic. Wish she had been our server from the start.
BWW is my favorite chain, but don't waste your money. Cold food and garbage service. Will not be returning.
OpenTable reservations are not honored at that location. They knew nothing of my reservation and it did not matter, the wait was 20 mins.
Fine, fire alarm flashing the whole time was really bad.