Buffalo Wild Wings - Walker
Well I called to see if they had “call ahead seating “ and was told to download your app. So I did and when I got there and guy didn’t even know what I was talking about. So we waited way to long instead of taking care of us! After just flying in from Ft. Myers I was highly disappointed ‘
Did not honor our reservation that we made. Manager was super rude and said they dont accept reservations on the weeeknds... then why does your system allow it. Ended up waiting an extra hour with 4 hungry kids
We made a reservation for our group, but when we got to the restaurant we were told that there was an hour wait and our reservation would not be honored. We went to Olive Garden next door. I think when someone has made a reservation in advance, it should be honored no matter how busy the restaurant gets.
We were pressed for time after two other restaurants we had reservations with backed out on us. They were able to get us in quickly. Great service and very friendly staff. Your team did a great job.
This was the worst service and management response I have ever had. We were a large group, 13 for a birthday party, and it was 30 min in-between our first person getting their dinner and the last. Half the group had finished eating before some had gotten their food. Management did not care. We asked to see a manager and after 20 min we had to go find one. He said that was the kitchen procedure. The 2nd manager comped one kids meal. We will not be coming back to this location.