Buffalo Wild Wings - Glendale
It was my boyfriend’s birthday and we planned a surprise birthday dinner, the staff was amazing... sat us down right away and we had fast service despite the fact that there was a UFC fight. 5 star.
They would not even seat us, this app meant nothing. It was for a kids bday and a large group.
Did not honor reservation
They did not have their internet or tablets working so they did not honor my reservation. 0/10. What a sham.
Aweful. We were never seated. Even with a reservation. Unbelievable. Ruined our whole night. They were so packed with walk ins that they had no seats available for the people with reservations. We even waited half an hour to be seated. They had no answer for us.
They didn’t acknowledge the reservation til late, and billed for other groups items. Need to work on that.
This is by far the best BWW I have been to. Customer Service was perfect! The food came out pretty quick and the food was served great as well
Used open table for reservations, open table had an option for standard seating or bar seating. I opted in for bar seating with a couple friends, but when it was time to check in, the front desk said they do not accept reservations for bar seating and to find my own seats at the bar.
Luckily I found an available table, and was able to order food and watch the NBA Playoffs.
Another downfall, is they don’t let you keep the main recipe where you can enter blazin rewards. I took a photo of the recipe and when I entered the claim number is shows it was already used.
My experience could have been better.
Take to long for the food and waitress never came and check for refill or if we wanted anything else. They charge taxes for each person on my table. Will never come back or recommend.
They were able to seat us pretty fast. The food took some time to come out but they did give us a heads up and complimentary veggies for the table because of the wait. Overall pretty well satisfied.
Great experience, thank you.
Best Buffalo Wild Wings I’ve been to, usually it takes me 45 minutes just to get a menu at the Apple Valley location, but Glendale BWW was much faster and much friendlier!
They cancelled my reservation due to some event. Did not even have me any option
Weekly date night with my beau. Love the service. Very attentive.
It was great . They had awesome service
One good thing: Our increase in headcount (from 8 - 12) was accommodated (our reservation was at 7:30pm, we were seated after 9pm).
Not so good things: Everything else went bad. Five drinks ordered, 3 came out. Food took forever and came out sporadically. We were charged for an extra beer, which was fixed in the end. Celebration was two fold- HS graduation, and grandma's birthday. We asked if the server had a cake slice to provide and they said yes, but we were charged for it, AND they just threw it on the table in front of her and walked away. We were all shocked at that. Lemonade and Strawberry Lemonade was watered down so much that it tasted like flavored water. It was replaced, eventually.
The server got our payments wrong. Two cards provided. They charged the wrong card and had to reverse it. The next day, I was told that the fixed charge was applied twice on their card.
I could guess that this experience was an isolated incident, however we were all treated so poorly that 10 of our party of 12 wanted it mentioned. So here we are.