Buffalo Wild Wings - Burbank
Really disappointed with the customer service I received. Called ahead to ask for the wait time girl on the phone said we can easily reserve a table online at open table so we did that when we got to Buffalo we told the lady upfront that we made the reservation for her to only say we’re not doing that anymore, I explained to her that the girl on the phone told us to make a reservation online so we wouldn’t have to wait in line she replied “well we’re not doing it anymore” didn’t even get an apology for the inconvenience. We then put our name down for the night waiting list and asked her what would be the approximate wait time she replied “I don’t know” okay then? Maybe an estimate of what it would be? She said “nope” if she would have simply approached the situation in a different manner I would have understood and wouldn’t have had any problem waiting she was extremely rude she had poor customer service skills and I left very disappointed at this point I would rather make the drive to the Northridge BWW to not ever go through this again.
we were attended very quick and great customer service !
Love making reservations with opentable! It’s fast and easy. I didn’t have to wait to be seated.
Thank you !
It was good
When we got there we were told to wait about an hour for our seat even though I scheduled a reservation. Not only that but we never even ate there, and I wanted to be there for my birthday.
It was food
B-Dubs is always a good time, though they were pretty swamped and it wasn't super fun that it took us about 25 minutes to pay for our food and were almost late to our movie. That might not sound like a lot of time, but when you consider how long 25 minutes is after having finished eating and just waiting to leave, it really feels like a while.
Good I was hungry and they fed me 😂 so I’m happy
Service was great and my reservation was spent on time thank you so much everyone there is great
I LOVE THE CUSTOMER SERVICE REALLY NICE PEOPLE WORKING THERE
They seat us right away but the waiter we got was horrible! We had to ask him 3 or 4 times for the same stuff because he would forget. Never came back to give us refills until we ask the floor manager to help us out. We waited close to an hour just for him to collect our cards. His excuse was that he was in a meeting with his manager but why not have someone cover then.
The service on October 15 was bad , got our order somewhat wrong & didn’t enjoy the wings that much because i didn’t have my stuff as well as I ordered .
I love open table. I had to wait for only a minute and our table was ready. Friendly staff and good food.
The service was okay, but the food did not taste freshly prepared. Chicken and wings were dry.
Buffalo wild Wings always delivers. Great atmosphere and great service!
Our waitress was extremely unprofessional and this is the second time at this location that I've had this happen, the first time it was our waiter who was "acting dumb" so I don't know if the workers here have attitude problems or what but both experiences made me not want to come back to this locwtion
Service was great until our table was lied to. We requested cheese curds and received mozzarella sticks. When we brought it to the attention of the waiter he reminded us that we were wrong and ordered the sticks. We asked if he had the waiter pad paper and he said no. So we placed a side order of cheese curds and he returned to tell us they were all out of the cheese curds. Did we order the wrong thing or were we just fed alternative facts?
Love this place. Reservations with open table was awesome.
Our table was ready 15 minuets early.
Our waiter was amazing and the staff was extremely accommodating to our requests! Thank you!!’
Everyone was so nice and great!
Great service amazing food had a great time and had not trouble getting a table overall amazing visit would totally recommend to friends and family.
Serve didnt full water not even when she sae ir empty
I had my reservations for 7:30 pm we got there at 7:20 and we didn't get a table until 8:45
This was my first attempt to using open table and unfortunately it wasn’t a pleasant experience at all. I had a reservation at Buffalo Wild Wings @10:30pm & it did not go according to plan. Unbeknownst to the hostess my name wasn’t on the list. The hostess gave me a hard time & told me I had to wait for a table. This was fucken ridiculous, due to the fact I was suppose to already have a table for 2 @10:30pm
Love the wings here, especially the Garlic Parmesan traditional wings. Very friendly to a ketogenic dieter!
It was overall amazing. It was for my birthday that we went. The food did take a little longer than what it should’ve taken but it was worth the wait.