- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
I had high hopes for a pleasant evening at Buenos Aires Steakhouse, but unfortunately, my experience fell short.
Upon arrival, we were left waiting in the doorway for about 5 minutes, which immediately set an awkward tone. We had our 11-month-old baby with us, but hadn’t mentioned it when booking. This seemed to cause some tension, as the staff’s response made it clear that our baby was seen more as an inconvenience than a welcome guest. It wasn’t a great start.
Once seated, we asked for a high chair, but it didn’t arrive until after our drink order was taken, and even then, we had to follow up to remind the staff again. It was frustrating not to receive the attention we expected.
We ordered bread with our drinks, but after a solid 30-minute wait, we had to ask again about it. This lack of attention continued throughout the meal. We were left with empty glasses multiple times, as the staff seemed to ignore our attempts to get their attention.
The real frustration started after 90 minutes of waiting for our food. When it finally arrived, my steak was not cooked to order. I asked for medium, but it came out well done. When the steak was sent back, the staff didn’t properly communicate with the kitchen and simply expected me to eat my side of mashed potatoes while waiting for the new steak. To make matters worse, the mashed potatoes had already gone cold.
At this point, we were fed up and explained that we had no time to wait any longer for the replacement steak. The response was less than satisfactory—the waiter’s only solution was to remove the meal we didn’t eat from the bill, with no real apology or effort to make things right.
My partner didn’t even get the chance to eat her meal because we spent so much time trying to sort out my order. The baby was getting restless, so we decided to leave. When I spoke to the manager, she did offer a small gesture of goodwill, removing the food from the bill and offering a 25